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TICKET ARCHIVE -> installing toast 7

jackfran - Apr 20, 2008 - 7:44 am

I get a message saying "The alias, 'ButterLib' cannot be copied to the destination perhaps because the destination does not support this type of alias"

DeltaMac - Apr 20, 2008 - 5:31 pm

Here's a relevant thread (with some responses by me!) from a couple of years back. That should be helpful, and a good answer if you are using a burned copy of the installer disk, and not an original installer.
http://macosx.com/tech-support/mac/i...ook/16833.html
Hope this helps you...
- Dale

jackfran - Apr 20, 2008 - 8:56 pm

Dale
Am using the original disc.

DeltaMac - Apr 20, 2008 - 9:03 pm

If the problem is often the result of using a burned copy, then you may have a damaged disk, which Roxio might replace if you contact them.

There also might be more help at the Roxio support forum.

jackfran - Apr 20, 2008 - 10:28 pm

thank you
will try Roxio

jackfran - Apr 22, 2008 - 8:02 am

went to roxio and downloaded upgrade,and it's working thank you.

TechSupport - Apr 25, 2008 - 8:10 am

We apologize for not being able to resolve the issue you asked of us. It is the absolute worst case scenario for us to do this. In our review of why this happens, it generally is related to either the particular issue being addressed or frequently, incomplete or incorrect information provided. We hope by moving your request to the public forums that you will be able to get a solution without leaving you empty handed.

Your ticket has been closed with our support team. Your request has just been posted to Mac OS X System & Mac Software and is available for your viewing at:

http://macosx.com/forums/showthread.php?t=300054

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