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TICKET ARCHIVE -> Internal Drive not recognized /visible
Eugene Chen - Dec 27, 2005 - 12:39 pm
Hi,
We're running Tiger OS 10.4 on a black Powerbook G3 Pismo. Last night it crashed and would not reboot. I've now booted from the Tiger Install DVD and run Disk Utilities. In Disk Utilities, no drives are visible (other than the DVD itself), nor do they appear in the desktop or in Startup Disk.
I believe in fact that there were two separate internal drives in the laptop and neither are showing.
Do you have any suggestions on how to proceed? Would it help to run more advanced disk utilities, like Norton or Tech Tools? Unfortunately I only have the OS 9.2.1. versions of these, but we could go to a store. Does it seem like it could be a software thing or a hardware thing?
Thank you so much for any advice!
Eugene Chen
We're running Tiger OS 10.4 on a black Powerbook G3 Pismo. Last night it crashed and would not reboot. I've now booted from the Tiger Install DVD and run Disk Utilities. In Disk Utilities, no drives are visible (other than the DVD itself), nor do they appear in the desktop or in Startup Disk.
I believe in fact that there were two separate internal drives in the laptop and neither are showing.
Do you have any suggestions on how to proceed? Would it help to run more advanced disk utilities, like Norton or Tech Tools? Unfortunately I only have the OS 9.2.1. versions of these, but we could go to a store. Does it seem like it could be a software thing or a hardware thing?
Thank you so much for any advice!
Eugene Chen
tomid - Dec 30, 2005 - 5:20 am
It would be good to know what were you doing while the powerbook crashed and whats the version of tiger?
Anyway for me it looks like a harddrive issue, if the disk utility in install dvd cant find the hard drive. I guess that your PB has only one hard drive but it was partitioned in two parts, other for example for mac os 9. If this is the case then if the hard drive is malfunctioning then it wouldnt show either of the partitions.
You can try tech tool pro, and another very good tool is diskwarrior, actually I guess its the best bet you could try. If you buy them make sure itīs the most recent version (3.0.3) so it supports tiger. Same thing with tech tool also.
If it is a software thing it has something to do with the file directory getting corrupted and in that case diskwarrior (and perhaps tech tool, I dont have experience from that) can fix it.
good luck!
tomi d
Anyway for me it looks like a harddrive issue, if the disk utility in install dvd cant find the hard drive. I guess that your PB has only one hard drive but it was partitioned in two parts, other for example for mac os 9. If this is the case then if the hard drive is malfunctioning then it wouldnt show either of the partitions.
You can try tech tool pro, and another very good tool is diskwarrior, actually I guess its the best bet you could try. If you buy them make sure itīs the most recent version (3.0.3) so it supports tiger. Same thing with tech tool also.
If it is a software thing it has something to do with the file directory getting corrupted and in that case diskwarrior (and perhaps tech tool, I dont have experience from that) can fix it.
good luck!
tomi d
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