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TICKET ARCHIVE -> Internet Connect App
ynglysh - Sep 5, 2005 - 8:09 pm
The Internet Connect application will not open, where Can I download a fix? I am operating 10.3.9. Thank you.
Cheryl - Sep 5, 2005 - 9:49 pm
Chris,
My name is Cheryl and I will be assisting you. Exactly what happens when you try to open Internet Connect? Do you have Network Pane in System Preferences set correctly with the modem activated?
When did this problem begin and did you install anything previous to this?
Knowing the answers to these questions will help me to give you instructions to correct this problem.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
My name is Cheryl and I will be assisting you. Exactly what happens when you try to open Internet Connect? Do you have Network Pane in System Preferences set correctly with the modem activated?
When did this problem begin and did you install anything previous to this?
Knowing the answers to these questions will help me to give you instructions to correct this problem.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
ynglysh - Sep 6, 2005 - 6:45 am
When I try to open Internet Connect I get the error code-10810. I'm trying to configure a Linksys model WRT54GS to work in Anguilla. While emptying my G3 powerbook of 'extraneous' stuff to lighten the load I must have thrown away parts of Internet connect. Thanks for your help. Chris.
ps I have an ethernet connection to a broadband provider.
ps I have an ethernet connection to a broadband provider.
Cheryl - Sep 6, 2005 - 8:13 am
Chris,
When you delete files to clear space on your hard drive, it is advised to do that only in your Home folder, not the Library or the System folder. Have you used the Linksys previously?
First, double check Network pane to make sure you have ethernet active and set up.
Do you have the OS 10.3 CD disk 1 handy? You may need it.
Next: go to Applications>Utilities and start up Disk Utility.
When it opens, click on the second hard drive icon in the side bar at the left, then click on repair permissions.
When done, quit Disk Utility and give it a try.
If that does not help do the following:
1. Shut down the computer if it is on.
2. Press the power button to start the computer.
3. Immediately press and hold the Command (Apple) key and the "s" key for single-user mode.
4. At the command-line prompt, type: /sbin/fsck -fy
5. Press Return.
The fsck utility will go through five "phases" then return information about the disk's utilization and fragmentation. Once the check is finished, if no issue is found, you should see "** The volume (name of volume) appears to be OK."
Note: If fsck alters, repairs, or fixes anything, it will display the message:
***** FILE SYSTEM WAS MODIFIED *****
Important: If this message appears, repeat the fsck command until it no longer appears. It's OK if you need to do several "passes" of fsck, because first-pass repairs may uncover additional issues.
When fsck reports that, "** The volume (name of volume) appears to be OK.",
6. type: reboot
7. Press Return.
Now give it a try. Let me know how you do.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
When you delete files to clear space on your hard drive, it is advised to do that only in your Home folder, not the Library or the System folder. Have you used the Linksys previously?
First, double check Network pane to make sure you have ethernet active and set up.
Do you have the OS 10.3 CD disk 1 handy? You may need it.
Next: go to Applications>Utilities and start up Disk Utility.
When it opens, click on the second hard drive icon in the side bar at the left, then click on repair permissions.
When done, quit Disk Utility and give it a try.
If that does not help do the following:
1. Shut down the computer if it is on.
2. Press the power button to start the computer.
3. Immediately press and hold the Command (Apple) key and the "s" key for single-user mode.
4. At the command-line prompt, type: /sbin/fsck -fy
5. Press Return.
The fsck utility will go through five "phases" then return information about the disk's utilization and fragmentation. Once the check is finished, if no issue is found, you should see "** The volume (name of volume) appears to be OK."
Note: If fsck alters, repairs, or fixes anything, it will display the message:
***** FILE SYSTEM WAS MODIFIED *****
Important: If this message appears, repeat the fsck command until it no longer appears. It's OK if you need to do several "passes" of fsck, because first-pass repairs may uncover additional issues.
When fsck reports that, "** The volume (name of volume) appears to be OK.",
6. type: reboot
7. Press Return.
Now give it a try. Let me know how you do.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
ynglysh - Sep 7, 2005 - 6:27 am
Cheryl -
The disk utility didn't repair my problem and the fsck utility did not help it just kept saying something like it didn't understand that command. Now when I start up there is a folder icon w/a question mark that stays on screen for a second or so and then turns into the apple. The only relevant systems disks that I have are 10.3 but I'm not able to use it because w/updates I'm at 10.3.9 and the disk is older than the current system. I do have an external hard drive big enough to store the files I want to save so perhaps I should and do a clean install. My machine is a Powerbook G3 bronze w/2 firewire ports and I love my tank! Thank you for your help. Chris.
The disk utility didn't repair my problem and the fsck utility did not help it just kept saying something like it didn't understand that command. Now when I start up there is a folder icon w/a question mark that stays on screen for a second or so and then turns into the apple. The only relevant systems disks that I have are 10.3 but I'm not able to use it because w/updates I'm at 10.3.9 and the disk is older than the current system. I do have an external hard drive big enough to store the files I want to save so perhaps I should and do a clean install. My machine is a Powerbook G3 bronze w/2 firewire ports and I love my tank! Thank you for your help. Chris.
Cheryl - Sep 7, 2005 - 7:18 am
Chris,
It is strange that it did not understand that command. But none the less, we can still correct the problem.
You can indeed use the 10.3 CD because 10.3.9 is just updates to 10.3. You should not use a 10.2 CD disk while running 10.3.x.
Rather than guess at what the exact file is that is corrupt or missing do the following. You will not lose any programs that you have installed, nor will you lose your home folder with all your documents and important files.
Start up from your Mac OS X Install Disc 1 (10.3) - insert the CD, restart the computer and immediately hold down the c key.
The installer screen will come up.
Do not click on the installer screen. Instead go to the Installer menu and select Disk utility.
When that opens click on the second icon in the side bar at the left, then click on Repair Disk at the bottom right.
Watch the activity screen. If it does any repairs - you will need to click on the Repair Disk button a second time after the first pass is done. The object is to make sure it finds all the problems and repairs them. You may need to hit that button a third or fourth time to get no references to repairs made.
Now click on Repair Permissions. When done, quit Disk Utility. The installer screen will be back.
Select your language. The Welcome to the Mac OS X Installer window appears.
Click Continue. The Important Information window appears.
After reading or printing the information, click Continue. The Software License Agreement window appears.
After reading or printing the information, click Continue.
An agreement sheet appears. If you agree with the license agreement, click Agree. The Select a Destination window appears.
Click the volume that you wish to install to.
Click Options. The installation options sheet appears.
Select Archive and Install.
Select the volume which already has Mac OS X installed.
You should also select Preserve Users and Network Settings, to preserve network and Home directory settings.
Click OK.
Click Continue to begin the installation.
At restart you will have a fresh system. You will also have a new folder named Previous system folder. Open that and trash the system folder that is in there. Keep the Library folder. You will need it to compare the new Library (that is on your hard drive sitting by itself) to that 'previous' Library.
Let me know how you do.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
It is strange that it did not understand that command. But none the less, we can still correct the problem.
You can indeed use the 10.3 CD because 10.3.9 is just updates to 10.3. You should not use a 10.2 CD disk while running 10.3.x.
Rather than guess at what the exact file is that is corrupt or missing do the following. You will not lose any programs that you have installed, nor will you lose your home folder with all your documents and important files.
Start up from your Mac OS X Install Disc 1 (10.3) - insert the CD, restart the computer and immediately hold down the c key.
The installer screen will come up.
Do not click on the installer screen. Instead go to the Installer menu and select Disk utility.
When that opens click on the second icon in the side bar at the left, then click on Repair Disk at the bottom right.
Watch the activity screen. If it does any repairs - you will need to click on the Repair Disk button a second time after the first pass is done. The object is to make sure it finds all the problems and repairs them. You may need to hit that button a third or fourth time to get no references to repairs made.
Now click on Repair Permissions. When done, quit Disk Utility. The installer screen will be back.
Select your language. The Welcome to the Mac OS X Installer window appears.
Click Continue. The Important Information window appears.
After reading or printing the information, click Continue. The Software License Agreement window appears.
After reading or printing the information, click Continue.
An agreement sheet appears. If you agree with the license agreement, click Agree. The Select a Destination window appears.
Click the volume that you wish to install to.
Click Options. The installation options sheet appears.
Select Archive and Install.
Select the volume which already has Mac OS X installed.
You should also select Preserve Users and Network Settings, to preserve network and Home directory settings.
Click OK.
Click Continue to begin the installation.
At restart you will have a fresh system. You will also have a new folder named Previous system folder. Open that and trash the system folder that is in there. Keep the Library folder. You will need it to compare the new Library (that is on your hard drive sitting by itself) to that 'previous' Library.
Let me know how you do.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
ynglysh - Sep 7, 2005 - 9:51 am
I've tried before but I did it again exactly as you said and it won't let me install because the HD has a newer version. This 10.3 disk is an upgrade disk so I'm trying what you said with thw 10.2 disks and then running the 10.3 disks. Thanks, Chris.
ynglysh - Sep 7, 2005 - 4:45 pm
Cheryl -
Now I'm in really deep. I archived with the 10.2 disks and then ran the 10.3 disks but there were errors in the installation, so I ran it again. Now evrytime I start up I get the message that I must restart the computer and I have no access to it at all. Help. Chris.
Now I'm in really deep. I archived with the 10.2 disks and then ran the 10.3 disks but there were errors in the installation, so I ran it again. Now evrytime I start up I get the message that I must restart the computer and I have no access to it at all. Help. Chris.
ynglysh - Sep 7, 2005 - 6:17 pm
Is there a way now that I've got the G4 up and running and connected with a fire wire to get from the G3 PowerBook the files I want and erase and clean install OR is there hope for me to get back to where I was before trying to configure a lynxys wireless router w/out Internet Connect?
What drove me to use the 10.2 disks is that the 10.3 disks did not let me get to the archive and install phase and 10.2 did. Reading back I'm now making several passes w/Disk Utility off the 10.3 Upgrade disk 1. It's getting tiresome, I've been Mac since '88 w/an SE but it's always been just a tool that I can tinker (a little) with. I'll keep you posted and thanks. Chris
What drove me to use the 10.2 disks is that the 10.3 disks did not let me get to the archive and install phase and 10.2 did. Reading back I'm now making several passes w/Disk Utility off the 10.3 Upgrade disk 1. It's getting tiresome, I've been Mac since '88 w/an SE but it's always been just a tool that I can tinker (a little) with. I'll keep you posted and thanks. Chris
Cheryl - Sep 7, 2005 - 7:18 pm
Chris,
You said that the 10.3 disk is an upgrade? Is it not a full install CD? What you need is a full install CD in order to get things back to normal.
Do you have a back up of your files?
Yes, you can start up the problem Mac in Firewire Target mode.
Rather than type out all the instructions, it is explained here:
http://docs.info.apple.com/article.html?artnum=58583
You then should be able to save (back up) your home folder, any downloaded installers, etc.
Then use the OS 10.2 disk to completely erase the drive, then repair the drive (just to make sure it is going okay), Then install 10.2. You should be able to start up the computer then.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
You said that the 10.3 disk is an upgrade? Is it not a full install CD? What you need is a full install CD in order to get things back to normal.
Do you have a back up of your files?
Yes, you can start up the problem Mac in Firewire Target mode.
Rather than type out all the instructions, it is explained here:
http://docs.info.apple.com/article.html?artnum=58583
You then should be able to save (back up) your home folder, any downloaded installers, etc.
Then use the OS 10.2 disk to completely erase the drive, then repair the drive (just to make sure it is going okay), Then install 10.2. You should be able to start up the computer then.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
ynglysh - Sep 7, 2005 - 9:04 pm
Cheryl -
Many thanks for your help. I knew ther was a way w/firewire, I forgot how to do the Target disk. Anyway got what I wanted off the PowerBook and I'm re-installing with the 10.2 full up disks. Should I then run the 10.3 upgrade disks and then go on line to get the system upgrades to 10.3.9 ?
The bronze G# would only have the systems and could I use the 80 gig HD external as the holder for all the downloaded files?
On this, I have all my old apps and docs for classic that I'm saving (like vinyl) as the originals!!!
Please advise - you have been of inestimable help in these
of being isolated here on Anguilla, British West Indies!!! Chris
Many thanks for your help. I knew ther was a way w/firewire, I forgot how to do the Target disk. Anyway got what I wanted off the PowerBook and I'm re-installing with the 10.2 full up disks. Should I then run the 10.3 upgrade disks and then go on line to get the system upgrades to 10.3.9 ?
The bronze G# would only have the systems and could I use the 80 gig HD external as the holder for all the downloaded files?
On this, I have all my old apps and docs for classic that I'm saving (like vinyl) as the originals!!!
Please advise - you have been of inestimable help in these
of being isolated here on Anguilla, British West Indies!!! Chris
Cheryl - Sep 8, 2005 - 8:15 am
Chris,
After 10.2 is installed, you can use the 10.3 disk you have to install. If you have a choice of installation methods, use the Archive install or the clean install. I am not sure if that CD gives you a choice of installation methods.
Once that is installed, use Disk Utility to repair permissions (from Applications>Utilities folder).
Then get the 10.3.9 combo update
http://www.apple.com/support/downloa...pdate1039.html
Then repair permissions again.
Now you can move your saved files to your 'new' home folder. Repair permissions again.
After installing your other programs and applications - repair permissions again.
You should be running smoothly after this. I know this may take a while to get everything all set up. I went through a complete erase and install just recently.
Keep me posted on how you do.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
After 10.2 is installed, you can use the 10.3 disk you have to install. If you have a choice of installation methods, use the Archive install or the clean install. I am not sure if that CD gives you a choice of installation methods.
Once that is installed, use Disk Utility to repair permissions (from Applications>Utilities folder).
Then get the 10.3.9 combo update
http://www.apple.com/support/downloa...pdate1039.html
Then repair permissions again.
Now you can move your saved files to your 'new' home folder. Repair permissions again.
After installing your other programs and applications - repair permissions again.
You should be running smoothly after this. I know this may take a while to get everything all set up. I went through a complete erase and install just recently.
Keep me posted on how you do.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
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