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TICKET ARCHIVE -> Internet Connect error

oliverd - May 10, 2006 - 11:56 am

I have a SpeedTouch USB ADSL modem which works fine, however whenever I start my iMac G5 running OS X 10.4.5 I get this error message -

Internet Connect

The selected communication device does not exist.
Please verify your settings and try again.

I would like to prevent this message appearing, can you help?

Oliverd

LovesMacs - May 10, 2006 - 9:09 pm

Hello,

It could be your Internet Connect preferences are corrupted. Let's try this:
Go to your MacintoshHD>Users>Library>Preferences. In the Preferences folder locate this file: com.apple.internetconnect.plist Drag it to the Trash, empty the Trash and reboot.

See if that keeps that dialog box from appearing.

Carolyn :-)

oliverd - May 17, 2006 - 6:02 am

Dear Carolyn,
Thanks for your suggestion. I trashed com.apple.internetconnect.plist as you suggested but on restarting the the dialog box reappeared. I forgot to mention that I had already verified and repaired disc permissions with disc utility but that had no effect either. Can you suggest anything else?

Oliver

LovesMacs - May 17, 2006 - 1:11 pm

Hi Oliver,

Maybe it's the driver. Here's a the link to download and install a new one for your modem: http://www.speedtouch.com/support.htm

BEFORE you do that, try disconnecting everything, shut down your Mac, leave everything for about 10 minutes, reconnect and reboot the Mac... since this dialog box appears but isn't hampering your DSL connection, I'm thinking something in the USB ... which is a driver. Try the disconnecting routine first, if that doesn't work, use the link above for a new driver (software).

Carolyn :-)

oliverd - May 18, 2006 - 7:01 am

Dear Carolyn,
Thanks for your help - now the error dialog box no longer appears!

I first tried disconnecting and restarting as suggested - that had no effect. I then downloaded the driver upgrade, after installation the error did not occur. Thank you for your prompt and clear help.
Best wishes,
Oliver ☺

LovesMacs - May 18, 2006 - 12:41 pm

You are so welcome Oliver. And thanks for choosing Macosx.com for you tech needs.

Carolyn :-)

oliverd - May 18, 2006 - 1:16 pm

Er - unfortunately I was wrong! Immediately after installing the upgraded the Mac automatically rebooted and connected to the internet - the error did not appear then. However after shutting down and restarting later that morning the error recurred. I tried reinstalling the driver (it's a driver upgrade not a complete re-install) but the error was still there.

Best wishes,
Oliver

LovesMacs - May 18, 2006 - 1:39 pm

Ok, let's try this. I want you to locate the following files in your Preferences folder:

com.apple.internetconnect.plist
com.apple.internetconfigpriv.list
com.apple.internetconfig.plist

Trash those files, empty the Trash, reboot and try Internet Connect again.

Oliver, exactly which MacOS X are you running? To locate this information click the Apple log top left in the Menu, then click, "About This Mac". The pane that appears will tell you the version number.

Also, do you have your system disks that came with your Mac?

Carolyn :-)

oliverd - May 19, 2006 - 3:05 pm

Thank you.
I deleted com.apple.internetconnect.plist previously, I've now deleted
...config.plist and ... configpriv.plist but the error persists.
I am running OS X 10.4.5 and have the system discs that came with the iMac.
Thanks,
Oliver

LovesMacs - May 19, 2006 - 4:10 pm

HI Oliver,

ok, 10.4.5 aha! One thing comes to mind immediately. You need to be up to 10.4.6. Run Software Update and see if 10.4.6 will take care of the problem. Software Updates are meant to fix little buggy things like you are experiencing. It's not keeping you from using Internet Connect, you're just getting this annoying dialog box. So.... move up 10.4.6, reboot your iMac and see if that helps.

Carolyn :-)

LovesMacs - May 19, 2006 - 4:13 pm

Oliver,

I should have been more aware since you are on 10.4.5 and suggested you update to 10.4.6 before. My apologies, I missed it. And I sure hope it does the job for you.

Regards,
Carolyn :-)

oliverd - May 21, 2006 - 6:27 am

Thanks Carolyn,
I have now updated to 10.4.6, but alas to no effect.
Best wishes,
Oliver

LovesMacs - May 21, 2006 - 11:45 am

Hello Oliver,

At this point it depends on how much the dialog box really bothers you..... if it just gets downright annoying, I suggest you reinstall your 10.4, either whichever version came on yhour iMac, or if you have upgraded from say Panther to Tiger, only use the most recent. That is probably the only way to rid yourself of that dialog box.

Regards,
Carolyn :-)

oliverd - May 22, 2006 - 6:45 am

Thanks for all your very patient suggestions and all the time you have spent on my little problem - I'll think about reinstalling the OS from the original discs - I'll back up my work files (and bookmarks, address books, iCal database, etc) before attempting this. However, if I reinstall will I be able to preserve the third party software I installed after getting the machine?

LovesMacs - May 22, 2006 - 1:22 pm

HI Oliver,

Yes, make sure and back up everything you can first. Photos, music... anything reeeeeeeally important to you.

Now, as for 3rd party software, do you mean something you've downloaded from the internet? Or software you've purchased and have the install disks for? If it's 3rd party you've downloaded from the internet you can burn these to a CD if you want. Actually, 3rd party software you have downloaded from the internet leaves a .dmg file on your hard drive. If you kept those files, you can back those up and use them to reinstall.

Carolyn :-)

oliverd - May 23, 2006 - 7:39 am

Dear Carolyn,
Yes I would back all the items you mention.
The software is of both kinds, some on CD others downloaded, and I have at least some of the .dmg files. From now on I will carefully keep them!
Thanks again,
Oliver

LovesMacs - May 23, 2006 - 11:38 am

Ok Oliver,

Just post if you need further assistance.

Regards,
Carolyn :-)