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TICKET ARCHIVE -> Internet Connection
mortimer - Aug 23, 2005 - 1:32 pm
REcently, my phone line died. My service provider, SBC came out to repair the line. The problem was outside. Since then, I haven't been able to connect to the Internet.
I get a continued error message - The modem does not detect a dial tone. The phone works. I receive and make calls. I called SBC and they passed it off as a modem problem.
I have an Apple Ibook running System 9.0.4.I ran the Apple diagnostic CD and the test said all the hardware was in working order. I checked phone lines, connections, even reinstalled the software.
Nothing has worked.
I did try to connect on my roommate's phone line and the error message was the same.
I'm puzzled how the modem could be working fine the day before and now after the repair I'm having these problems.
My computer knowledge is intermediate.
Thank You.
I get a continued error message - The modem does not detect a dial tone. The phone works. I receive and make calls. I called SBC and they passed it off as a modem problem.
I have an Apple Ibook running System 9.0.4.I ran the Apple diagnostic CD and the test said all the hardware was in working order. I checked phone lines, connections, even reinstalled the software.
Nothing has worked.
I did try to connect on my roommate's phone line and the error message was the same.
I'm puzzled how the modem could be working fine the day before and now after the repair I'm having these problems.
My computer knowledge is intermediate.
Thank You.
philippe99 - Aug 23, 2005 - 2:57 pm
Derrold, welcome to macosx.com
In the Modem control panel, are the settings correct ? Is sound on, so you can hear the modem dialing: do you hear it ?
Instead of V90, select the V34; make tests; go back to V90
is this better ?
Unplug the mac powered cord (and all peripherals excpet keyboard and mouse); leave it like this -without any power- for 10 minutes; replug it and test again
See also
http://docs.info.apple.com/article.html?artnum=106871
and especially the TCP/IP preferences chapter
Otherwise, the great exorcism...
In this order, do the following
(1) On starting the machine from a complete shutdown (power off), hold down the Apple, option, P, and R, keys. Keep holding these keys down until you hear the chimes at least three times. After all of these chimes (remember, at least three AFTER you've held the keys down), release the keys and let the normal booting process. Test
(2) if the problem still occurs, restart when holding down the shift key until the machine starts booting and you see "Extensions disabled" appear on the bootup screen.
At this point, you're running lean and mean.
Go into your System Folder: Preferences folder.
Drag the following to the desktop (we'll trash them after): TCP/IP Preferences, AppleTalk Preferences, AppleShare Prep, Finder Preferences, Display Preferences, Monitors & Sound Preferences Folder (the whole folder), Sound Preferences, ASLM Preferences. This should reset most of the machine to factory specs.
Reboot again, and before the reboot sequence (gray screen) hold down the Option and Apple key until you get to the Finder. You'll get a prompt asking if you wish to rebuild the desktop. Do it.
Now, after all this crap, shut down the machine (power off). Reboot, and set up your networking again -- in both AppleShare and TCP/IP control panels. Additionally, go into Modem and Remote Access control panels and set up the other crap as well (modem type, how you want to dial -- all that).
Hope this help
Philippe
In the Modem control panel, are the settings correct ? Is sound on, so you can hear the modem dialing: do you hear it ?
Instead of V90, select the V34; make tests; go back to V90
is this better ?
Unplug the mac powered cord (and all peripherals excpet keyboard and mouse); leave it like this -without any power- for 10 minutes; replug it and test again
See also
http://docs.info.apple.com/article.html?artnum=106871
and especially the TCP/IP preferences chapter
Otherwise, the great exorcism...
In this order, do the following
(1) On starting the machine from a complete shutdown (power off), hold down the Apple, option, P, and R, keys. Keep holding these keys down until you hear the chimes at least three times. After all of these chimes (remember, at least three AFTER you've held the keys down), release the keys and let the normal booting process. Test
(2) if the problem still occurs, restart when holding down the shift key until the machine starts booting and you see "Extensions disabled" appear on the bootup screen.
At this point, you're running lean and mean.
Go into your System Folder: Preferences folder.
Drag the following to the desktop (we'll trash them after): TCP/IP Preferences, AppleTalk Preferences, AppleShare Prep, Finder Preferences, Display Preferences, Monitors & Sound Preferences Folder (the whole folder), Sound Preferences, ASLM Preferences. This should reset most of the machine to factory specs.
Reboot again, and before the reboot sequence (gray screen) hold down the Option and Apple key until you get to the Finder. You'll get a prompt asking if you wish to rebuild the desktop. Do it.
Now, after all this crap, shut down the machine (power off). Reboot, and set up your networking again -- in both AppleShare and TCP/IP control panels. Additionally, go into Modem and Remote Access control panels and set up the other crap as well (modem type, how you want to dial -- all that).
Hope this help
Philippe
philippe99 - Aug 23, 2005 - 2:57 pm
Derrold, welcome to macosx.com
In the Modem control panel, are the settings correct ? Is sound on, so you can hear the modem dialing: do you hear it ?
Instead of V90, select the V34; make tests; go back to V90
is this better ?
Unplug the mac powered cord (and all peripherals excpet keyboard and mouse); leave it like this -without any power- for 10 minutes; replug it and test again
See also
http://docs.info.apple.com/article.html?artnum=106871
and especially the TCP/IP preferences chapter
Otherwise, the great exorcism...
In this order, do the following
(1) On starting the machine from a complete shutdown (power off), hold down the Apple, option, P, and R, keys. Keep holding these keys down until you hear the chimes at least three times. After all of these chimes (remember, at least three AFTER you've held the keys down), release the keys and let the normal booting process. Test
(2) if the problem still occurs, restart when holding down the shift key until the machine starts booting and you see "Extensions disabled" appear on the bootup screen.
At this point, you're running lean and mean.
Go into your System Folder: Preferences folder.
Drag the following to the desktop (we'll trash them after): TCP/IP Preferences, AppleTalk Preferences, AppleShare Prep, Finder Preferences, Display Preferences, Monitors & Sound Preferences Folder (the whole folder), Sound Preferences, ASLM Preferences. This should reset most of the machine to factory specs.
Reboot again, and before the reboot sequence (gray screen) hold down the Option and Apple key until you get to the Finder. You'll get a prompt asking if you wish to rebuild the desktop. Do it.
Now, after all this crap, shut down the machine (power off). Reboot, and set up your networking again -- in both AppleShare and TCP/IP control panels. Additionally, go into Modem and Remote Access control panels and set up the other crap as well (modem type, how you want to dial -- all that).
Hope this help
Philippe
In the Modem control panel, are the settings correct ? Is sound on, so you can hear the modem dialing: do you hear it ?
Instead of V90, select the V34; make tests; go back to V90
is this better ?
Unplug the mac powered cord (and all peripherals excpet keyboard and mouse); leave it like this -without any power- for 10 minutes; replug it and test again
See also
http://docs.info.apple.com/article.html?artnum=106871
and especially the TCP/IP preferences chapter
Otherwise, the great exorcism...
In this order, do the following
(1) On starting the machine from a complete shutdown (power off), hold down the Apple, option, P, and R, keys. Keep holding these keys down until you hear the chimes at least three times. After all of these chimes (remember, at least three AFTER you've held the keys down), release the keys and let the normal booting process. Test
(2) if the problem still occurs, restart when holding down the shift key until the machine starts booting and you see "Extensions disabled" appear on the bootup screen.
At this point, you're running lean and mean.
Go into your System Folder: Preferences folder.
Drag the following to the desktop (we'll trash them after): TCP/IP Preferences, AppleTalk Preferences, AppleShare Prep, Finder Preferences, Display Preferences, Monitors & Sound Preferences Folder (the whole folder), Sound Preferences, ASLM Preferences. This should reset most of the machine to factory specs.
Reboot again, and before the reboot sequence (gray screen) hold down the Option and Apple key until you get to the Finder. You'll get a prompt asking if you wish to rebuild the desktop. Do it.
Now, after all this crap, shut down the machine (power off). Reboot, and set up your networking again -- in both AppleShare and TCP/IP control panels. Additionally, go into Modem and Remote Access control panels and set up the other crap as well (modem type, how you want to dial -- all that).
Hope this help
Philippe
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