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TICKET ARCHIVE -> Iphoto Down Load

cindylouwho - Oct 7, 2005 - 2:46 pm

my computer is acting up. I want to reinstall software. I bought a 80 GB external iomega hard drive to download pics and songs before I start messing around. My computer would not recognize the new drive and they offer no tech support. I am returning it. What external hard drive is appropriate for me? I have a G4 imac, os X. Also, what are those green upgrade coupons in the osX paperwork good for? thanks so much.

Chuck Wehner - Oct 7, 2005 - 8:22 pm

Cynthia,

Hard to believe Iomega provides no support, did you buy it new or used. Just about any external drive should work. Try buying from MacMall.com or MacConnection.com. Everyone in the Mac community would like to know what those upgrade coupons are for, I have Mac's for years and yet to have a use for one of them.
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Chuck

cindylouwho - Oct 7, 2005 - 10:41 pm

hi Chuck. I bought the iomega new from compUSA yesterday. I have since been to MacMall and they have loads of iomega. Their site does offer a tutorial but the prompts they think I'm getting, I'm not. Live chat gives me just a blank page and after searching for a phone # I could only find sales, they gave me a tech # but it's a toll #. I'm a little offended by this. Since I've seen so much iomega on macmall I'm giving it another go...thanks again.

cindylouwho - Oct 7, 2005 - 11:29 pm

Hi Chuck--I am stuck from the get go... the tutorial asks to click under the apple "about this Mac" , then on "More info" I do not have this option. "about this mac simply gives memory and processor info. There is nothing else to click on. The tutorial ultimately wants me to click the drives and volumes tab to see if this iomega external hard drive is listed..I've tried finding drives and volumes through find and through sherlock... no luck...

Chuck Wehner - Oct 8, 2005 - 10:42 am

Cynthia,

There is a more info on mine but I have Tiger or OS10.4 which might make a difference. Anyway all more info does is launch System Profiler which should be located in your Utility Folder. You might also try launching Disk Utility to see if it sees the drive and if so you may have to erase and format it in order for it to be seen.
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Chuck

cindylouwho - Oct 10, 2005 - 7:17 pm

Hi Chuck, your last post was extremely helpful. *I was able to locate the right stuff. *I erased the new hard drive and then it showed it's icon!!! *We were so excited. *I have since *put my 2000+ pics in a folder and dragged it in. *The new drive was nice and clean showing me at the top how many GB I have left after each time I dragged in a new folder (writings, receipts etc, nothing fancy). *After I dragged my son's
limewire folder (songs) in I found the appearance of the top of the window for the hard drive had changed. *It now looks like my regular computer hard drive. *It now appears like all the regular hard drive info (and potentially the problems?!) are now on the new drive. *How can this be? I saw no applications in anything I dragged in except the one limewire icon that I dragged in alone. What do you think? Thank you so much for all your help--Cynthia
*

Chuck Wehner - Oct 10, 2005 - 8:59 pm

Cynthia,

I'm glad I could help, what helped the disk drive utility or the tutorial? I don't understand what you are referring to when you say the hard drive window. Are you talking about finder?
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Chuck

cindylouwho - Oct 12, 2005 - 10:30 am

Hi Chuck, You helped. You got me to the utilities folder where I could follow the instructions in the tutorial to erase the drive. Without you I would not have understood going to utilites....
Let me try to describe what I mean more clearly with the drives.
On the desktop sits the Macintosh HD icon and the external drive icon. When I click them to open, I see the exact same information in both. Why am I seeing Macintosh HD info in my new drive? Shouldn't I just be seeing the folders that I dragged in?

Chuck Wehner - Oct 13, 2005 - 5:46 pm

Do they have different names? What do you get when you do a get info, does info tell you you have a 80gb and a ?gb drive?
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Chuck

cindylouwho - Oct 17, 2005 - 12:23 am

They are both called volumes. They each show the proper amount of space used and available. What is disconcerting is that it appears I can access anything on the Mac HD from the external HD.
When I put them in list view...they are the same.

Chuck Wehner - Oct 17, 2005 - 8:58 am

Cynthia,

Change the name of your external drive to see if that makes a difference.
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Chuck
Always run Permissions Repair before and
after installing software, check Help and
Apple Support and if in all else fails, Reboot.

cindylouwho - Oct 18, 2005 - 11:30 am

no difference. In list view the list on the left reads: Mac HD icon, external drive icon, network icon. If I drag the external hd icon from the desktop to the trash, the external hd icon in the HD window disappears. I'm afraid to try that with the HD icon, ie, (drag HD icon from desktop to trash to see if it disappears from the external hd window.)

Chuck Wehner - Oct 18, 2005 - 6:47 pm

Cynthia,

Back up here, why would you want to drag your Mac HD to the trash? Have you tried opening up two finder windows and then viewing your Mac HD in list view in one of the windows and your external drive in the other to compare what is on them?
--------
Chuck
Always run Permissions Repair before and
after installing software, check Help and
Apple Support and if in all else fails, Reboot.

cindylouwho - Oct 21, 2005 - 2:42 pm

When I open two finder windows, each in list view, on the left column are the same three icons: HD, external hard drive and network. If I click the HD I see HD contents and available space. If I click external hd, I see it's contents and available space. This is all well and good. My confusion is when I double click the HD ICON in the upper right hand corner of my desktop, I get exactly the same as a finder window referenced above ( HD, external hd and network) and then if I click on the external hd icon it shows external hd contents and available space) My question is-- If I am able to access the external drive through the HD icon and (visa versa through the external hd icon), does this mean these things are truly there? I'm sorry I am so dense about this stuff....

Chuck Wehner - Oct 21, 2005 - 7:49 pm

Cynthia,

Your not dense, but I'm beginning to wonder about me for not understanding what you were asking. It doesn't matter which drive you click on to open a finder window. Any finder window always shows all available drives, networks and whatever.
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Chuck/cwehner@mac.com
Always run Permissions Repair before and
after installing software, check Help and
Apple Support and if in all else fails, Reboot.

cindylouwho - Oct 22, 2005 - 3:00 pm

I guess everything shows up everywhere....Moving on, In order to get my photos to the external drive, I first copied them (2000+ photos) into a folder on my desktop, then I dragged that folder into the external drive. So now I have all these photos in my iphoto library, in a folder on my desktop and in the external drive? (6000+ photos!) Do copies loose quality as they are copied over and over? Do I now figure out how to erase my iphoto library, are they really safe and sound on my external drive?

Chuck Wehner - Oct 22, 2005 - 4:37 pm

Cynthia,

No, copying photos doesn't degrade them. I wouldn't erase your iPhoto Library unless your running out of space on your iMac and they are reasonably safe on your external drive but putting them on a CD would be better.
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Chuck/cwehner@mac.com
Always run Permissions Repair before and
after installing software, check Help and
Apple Support and if in all else fails, Reboot.

cindylouwho - Oct 25, 2005 - 4:04 pm

Well no degrading is some good news. My iphoto program is acting up, suddenly quiting and randomly triplicating photos. I have tried deleting, one by one photo copies. I have spent hours doing this. The program quits unexpectedly after about 10mins. This is why I want to remove photos and reinstall software. I am told that iphoto will act badly when there are too many photos in the library. My 12 year old son downloads games and music and I thought perhaps a virus too and that's what might make the crazy duplications happen. I have tried coping to cds, they scratch, doesn't seem very secure to me.....And I recently tried to copy photos to cd to have them printed and it didn't work. Iphoto said was unable to verify that the photos burned and when I took it to the printer, sure enough, no photos on the cd. I am so completely frustrated and have spent so much time and seem to be getting no where. Now I thought I was making progress putting them on the separate drive but you don't think that's safe? I just don't know what to do at all.