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TICKET ARCHIVE -> iPhoto not loading up

davidpackard - Nov 20, 2007 - 9:07 am

I have a Mac OSX, version 10.3.9 1.25 GHz PowerPC G4.
I quit iPhoto after down loading some photos off my camera, ( something I frequently do), but this time the icon disappeared from the dock. I put the icon back in the dock from the Applications folder.
Now when I try to load iPhoto the page comes up, but stays saying 'loading photos' and the turning wheel, to suggest it's searching.

I tried verifying and repairing the HD in disk utilities. Removing the iphoto icon from the dock, then putting it back in before trying to reload.

I've gone into preferences of iphoto and removed the tick in box for 'look for shared photos.

I removed the file com.apple.iphoto.plist going through the users/library/preferences files.

These seemed to be things other people had done with what appeared to be a similar problem. I thought there'd be no harm in trying.

However the problem still prevails. The iphoto page comes up but stays saying 'loading photos'. I've left it for over half an hour and still nothing... please can you help me restore iphoto and find my photos... thank you...

R0b010146 - Nov 20, 2007 - 1:57 pm

I say the next thing you should do is to repair and verify your disk permissions through disk utility.

davidpackard - Nov 21, 2007 - 5:27 am

I have repaired and verified my disk permissions through the disk utility, but to no change with the problem. I tried a couple of times just to be sure, but no luck.
please can you offer any further possibilities. thank you.

R0b010146 - Nov 21, 2007 - 7:48 am

try re-installing iPhoto or iLife...

davidpackard - Nov 22, 2007 - 7:29 am

thanks for the info. I don't have the discs with me here. but when I do I'll let you know the result. thank you.

TechSupport - Dec 5, 2007 - 6:00 pm

We apologize for not being able to resolve the issue you asked of us. It is the absolute worst case scenario for us to do this. In our review of why this happens, it generally is related to either the particular issue being addressed or frequently, incomplete or incorrect information provided. We hope by moving your request to the public forums that you will be able to get a solution without leaving you empty handed.

Your ticket has been closed with our support team. Your request has just been posted to Mac OS X System & Mac Software and is available for your viewing at:

http://macosx.com/forums/showthread.php?t=296918

Again, thank you for using Macosx.com. We hope you will consider using us again in the future.

davidpackard - Dec 5, 2007 - 6:02 pm

I found my iLife dvd to reinstall iphoto.
First I put the iphoto icon from applications in the trash and emptied it.
then with the ilife dvd in the drive I clicked on install.
It got to a point where it said I couldn't install as one of the following applications were running, (i.e. all those on ilife 04). But none were running and both garage band and iphoto are no longer on the hard drive. So i do not know what to do now.
(I have backed up all my iphoto images to the best of my knowledge... but I'm assuming that reinstalling iphoto won't effect the images on the hard drive).
Please can you let me know what I need to do to reinstall iphoto from my ilife dvd. thank you , david.

davidpackard - Dec 5, 2007 - 6:29 pm

would like to carry on with a tech please...

davidpackard - Dec 6, 2007 - 3:35 am

thank you so much for your speedy response. I will try what you say and get straight back to you.