Ticket Options

Question Profile

Question Details

TICKET ARCHIVE -> iPod Shuffle doesn't lik my wife's songs

Brian1237 - May 9, 2007 - 10:06 pm

My wife's iPod Shuffle (orignial version) refuses to Autofill more than 28 songs from her playlist. It will Autofill over a hundred songs from any other playlist or from Music. She has about 100 songs in her playlist. What's particularly odd is that if I add another 100 songs to her playlist, it will Autofill lot's (although not all) of those, but precisely only 28 of the wonderful songs that my wife had initially put in her playlist. When the 28 songs are loaded in her iPod, iTunes tells my that it has 1.7 hrs of music, 99.5 MB used, and 395.1 MB available. I've tried making her a new playlist and dumping her songs into it. Still it only will take 28. I've tried making a new playlist and putting different songs into it, and, presto, it Autofills them into her iPod just fine! It's as if it's somehow tags my wife's selections and is limiting them (and them only) to 28 songs!

Disk use is not enabled. I have tried resetting and restoring original settings.

Maybe it just doesn't like her selections?!

koobiluphi - May 10, 2007 - 4:50 am

Brian

Thanks for using www.macosx.com! I'll see what I can do to help you out...

Is it possible that some of her songs were purchased from iTunes? It may be likely that she needs to authenticate to be allowed to play those songs due to DRM. If she's not authorized to play those songs on that computer, then the iPod won't play them either.

Luc
http://www.macosx.com/

Brian1237 - May 10, 2007 - 12:03 pm

Yes, many or even most of them she purchased from iTunes. We share the same computer, iTunes account, and everything except we have our own iPods.

How does one authenticate and what is DRM?

koobiluphi - May 11, 2007 - 4:20 am

Brian,

DRM is Digital Rights Managment. It's how iTunes secures music. If you can play the music on the computer successfully, then you should be able to play it on the iPod without problems.

I'm going to see if any of the other techs can shed some light on this. I can't think of what would make this happen.

Luc
http://www.macosx.com/

TechSupport - May 14, 2007 - 4:30 am

We apologize for not being able to resolve the issue you asked of us. It is the absolute worst case scenario for us to do this. In our review of why this happens, it generally is related to either the particular issue being addressed or frequently, incomplete or incorrect information provided. We hope by moving your request to the public forums that you will be able to get a solution without leaving you empty handed.

Your ticket has been closed with our support team. Your request has just been posted to Mac OS X System & Mac Software and is available for your viewing at:

http://macosx.com/forums/showthread.php?t=293942

Again, thank you for using Macosx.com. We hope you will consider using us again in the future.