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TICKET ARCHIVE -> isight camera compatability with windows video cam

swpmas - Dec 26, 2005 - 8:36 pm

I regularly use my isight camera to communicate with another mac user with no problem. I have tried, unsuccesfully, to communicate with windows users with video cams through AIM. We have a high degree of frustration on all ends, and would appreciate any advice on how to make this work, and what we may be doing wrong.

jvendryes - Dec 26, 2005 - 8:39 pm

Are you by chance getting an error message saying something about insufficient bandwidth?
Jason

swpmas - Dec 26, 2005 - 8:43 pm

We do occasionally get that with the other isight user,and we know to try at a less busy time. The error message usually is an internal error has occurred. Or there is something that says a user has not responded, even though both parties have. ,

jvendryes - Dec 26, 2005 - 8:54 pm

I see... The incompatibility between iChat (mac) and AIM (windows) users have been addressed by Apple. What they recommend is to verify and make sure that you have the most recent updates for your computer by running Software Update, as well as the Windows user using the most recent version of AIM.

A lot of users report that its kinda of the luck of the draw when it comes to getting the Windows and Mac chat clients to video conference correctly... But Apple is addressing it if you keep current with your software updates.

Here are the Apple Support docs:

http://docs.info.apple.com/article.html?artnum=301641

http://docs.info.apple.com/article.html?artnum=301722

http://docs.info.apple.com/article.html?artnum=301984

Sorry I couldn't help much more on this topic...
Have a great holiday!
Jason

swpmas - Dec 26, 2005 - 8:58 pm

I'll check for updates, and thanks for your response.

TechSupport - Jan 9, 2006 - 8:30 am

This ticket has been moved to the open forums for more exposure.

Please follow this link:

http://www.macosx.com/forums/showthread.php?t=266201