Ticket Options
Question Profile
| DATE | Apr 8, 2008 |
| TICKET | #336957 |
| STATUS | Closed |
| SUBJECT | Issue reformatting with Parental Control |
| CAT | Computers, Operating Systems, Applications or Connected Devices |
| TYPE | Operating System Features, Bugs and Problems |
| DESC | Apple |
| DESC | 10.5.X (Leopard) |
| PLATFORM | Apple Macintosh (Intel) |
| MODEL | macbook |
| PROC | unsure |
| RAM | 4gigs |
| DRIVE | 110 |
| NAME | Steve |
| USERNAME | Dangles |
| TECHNICAL | Little Experience |
| ISSUE | Stumped |
Question Details
TICKET ARCHIVE -> Issue reformatting with Parental Control
Dangles - Apr 8, 2008 - 11:07 pm
My name is Steven, and I am a relatively new mac user. My father recently passed away about two months ago. I haven't really used my laptop since, but now I am looking to reformat it.
Parental Controls were put on the laptop, and whenever I needed to install/download program that was blocked my father would simply put the password in. I am trying to reformat now, but the Disk Utility program is blocked. I'm not too sure what to do at this point. Should I take it to the apple store? I don't know the administer account username/password.
Would the apple store even be able to do anything about it? I'm 18 and a senior in high school, and will be using this machine in college.
Parental Controls were put on the laptop, and whenever I needed to install/download program that was blocked my father would simply put the password in. I am trying to reformat now, but the Disk Utility program is blocked. I'm not too sure what to do at this point. Should I take it to the apple store? I don't know the administer account username/password.
Would the apple store even be able to do anything about it? I'm 18 and a senior in high school, and will be using this machine in college.
vinko - Apr 9, 2008 - 11:41 pm
Dear Steve,
Thank you for using MacOSX.com free Macintosh support.
My name is Vinko and I will attempt to assist you.
Sorry for your lost. Do you have the original CD/DVD that came with your MacBook? If so, you can use that to unlock the Mac and to reset the Administrator password.
I hope this helps.
-- Vinko
Thank you for using MacOSX.com free Macintosh support.
My name is Vinko and I will attempt to assist you.
Sorry for your lost. Do you have the original CD/DVD that came with your MacBook? If so, you can use that to unlock the Mac and to reset the Administrator password.
I hope this helps.
-- Vinko
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