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TICKET ARCHIVE -> Itunes Deletion

mcpufnstuf - Jun 11, 2005 - 12:56 pm

i went online and someone managed to attached a blue connected music file to my itunes player and i would like it removed. when i click on it, the "clear" option doesn't load, it simply connects to its online source. how can i delete this?

Thank you! - dave

Cheryl - Jun 11, 2005 - 11:57 pm

Dave,

My name is Cheryl and I will be assisting you.

Go to Home>Music>iTunes>iTunes Music. In that folder are the actual music files. You should be able to delete the file from there.

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Let me know if you need further assistance and thank you for using MacOSX.com !

Cheryl

mcpufnstuf - Jun 12, 2005 - 3:37 pm

thanks - i went in throught the hard drive to music - itunes - music folders and the file didn't show. it's blue in itunes, similar to the itunes music store link in green. the music files aren't on the hard drive, likely because each time you click on this link, it links to music somewhere else online and displays the songs once they've been accessed. i really want to delet this link - anything else you can think of?

thanks! - dave

Cheryl - Jun 12, 2005 - 11:01 pm

Dave,

There are several places to check.

First, go to Home>Library>Caches

See if you have an iTunes folder. Trash everything in there.
Now locate the MetaData folder. Trash everything in there.

Now go to the Home>Music>iTunes and trash the itunes Music Library.xml file and iTunes Music Library.

Your music will still be in the folder iTunes Music, so the library will rebuild itself.

Empty the trash.

Does it still show up?

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Let me know if you need further assistance and thank you for using MacOSX.com !

Cheryl

mcpufnstuf - Jun 13, 2005 - 12:10 am

that did it - thank you! - dave

Cheryl - Jun 13, 2005 - 8:16 am

Dave,

I am glad that you are back to smooth computing.
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Thank you for using MacOSX.com !

Cheryl

mcpufnstuf - Jun 29, 2005 - 11:36 am

I realize this should be a dead issue, but the problem came back - the blue attachment is in itunes again, i followed your directions again to delete it and it keeps coming back. any other ideas?

thanks! - dave

Cheryl - Jun 29, 2005 - 1:00 pm

Dave,

It sounds like it is from a web site you are surfing that is planting it there. What web site does it connect to?

Go to Home Folder>Library>Caches>MetaData>Safari.
Trash all the files in there.

Now Open Safari. Under the Safari Menu select Empty Cache. You will be asked if you are sure. Click on Empty.

Now go to the Safari Menu and select Preferences. Click on Security, then click on Show Cookies.

Now go through the list. You want to save the cookies from important web sites like your bank or companies that you go to to pay bills. Click on the others, then hit the remove button.


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Let me know if you need further assistance and thank you for using MacOSX.com !

Cheryl

mcpufnstuf - Jun 30, 2005 - 11:58 am

not working - when i trash the itunes library and library.xml files, then open itunes, the link returns - as do these two library files. i've trashed them, emptied the trash, restarted - tried everything. any other ideas?

mcpufnstuf - Jun 30, 2005 - 11:59 am

Please disregard previous message - problem has gone away finally, thank you! - dave

Cheryl - Jun 30, 2005 - 12:17 pm

Dave,

Great. I hope it stays away.

Watch what web sites you visit or listen to music on. It could very well be a link to that.

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Let me know if you need further assistance and thank you for using MacOSX.com !

Cheryl