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TICKET ARCHIVE -> iTunes freezes when

bunner bob - Mar 30, 2007 - 1:15 am

playback" (sorry - your subject line wouldn't allow a complete description)

An update or two back iTunes started doing this thing called "determining gapless playback" in which it counts to some number out of some other number (e.g. "Analyzing 2 of 383") and then freezes with the spinning beach ball. It does this every time I try to copy songs to my iPod. My iPod is the kind with the four buttons above the wheel - no click wheel. My Mac is a G5 dual core 2.3 mHz with 2 gigs of RAM, running 10.4.8 at present. It only happens when copying songs to the iPod. If I try to click the "x" to stop it, it just freezes - probably before it even senses my click.

How can I get it to stop trying to do this gapless playback thing on my iPod?

- Robert Meador

philippe99 - Mar 30, 2007 - 7:11 am

Hi and welcome to macosx.com

Try this
1. Select all the songs in your iTunes library
2. Invokde apple-I to get info
3. ITunes will ask you if you're sure to modify several files. Accept
4. In the bottom right corner of the Info window, check the Gapless Album and be sure the choice is on "No"
5. Apply to modify all the songs
6. test iPod sync.

>>> Please backup your music files before applying these changes <<<<

Regards
Philippe

bunner bob - Mar 30, 2007 - 5:55 pm

Thank you Philippe. I will try to try this tonight. Otherwise we're out of town for the weekend so it'll have to be next week.

I will let you know.

- Bob

TechSupport - Apr 5, 2007 - 2:30 pm

We apologize for not being able to resolve the issue you asked of us. It is the absolute worst case scenario for us to do this. In our review of why this happens, it generally is related to either the particular issue being addressed or frequently, incomplete or incorrect information provided. We hope by moving your request to the public forums that you will be able to get a solution without leaving you empty handed.

Your ticket has been closed with our support team. Your request has just been posted to Mac OS X System & Mac Software and is available for your viewing at:

http://macosx.com/forums/showthread.php?t=293210

Again, thank you for using Macosx.com. We hope you will consider using us again in the future.

bunner bob - Apr 5, 2007 - 2:34 pm

Did as instructed and tried transferring another album to the iPod. Same problem. After the songs transfer, first I get the spinning cursor and "syncing iPod, do not disconnect". Then I get "Determining Gapless Playback Information - Analyzing (song title) 2 of 371". And nothing more happens - have to force-quit iTunes.

Don't know why it would be trying to do the gapless thing now...nor what the "371" are - there are well over that many songs on the iPod.

I have Diskwarrior and have heard you can run it on a connected iPod. Do you recommend I do that? And/or restore/erase my iPod?

I don't mind restoring the iPod as long as when I have to copy 150+ albums back to it I don't run into the same problem. Otherwise it's gonna be a nightmare

- Bob

bunner bob - Apr 6, 2007 - 2:51 pm

Hello? I just got some kind of notification that you haven't heard from me, but I posted the above yesterday.

bunner bob - Apr 7, 2007 - 3:13 pm

Another notification email received. Also, every notification email has a different (and wrong) subject heading. For instance this one was titled "Rule: firefox (0 Matches)"

philippe99 - Apr 9, 2007 - 4:27 am

Sorry for the late answer. It is Eastern 3-days off here in Belgium.
I use DW but never use it on an iPod.
And yes, I would try to rease the iPod and resync it. I'm not sure the problem is in the iPod rather than in the way iTunes handles the sync with your ipod.
I have a Mini, iTunes 702 on a G5 10.4.8 and never face such an issue
Philippe

bunner bob - Apr 10, 2007 - 2:10 am

No problem. I went ahead and restored the iPod, and ran DiskWarrior on it. Seems to be working ok now. Thanks for your help - I'm happy!

philippe99 - Apr 11, 2007 - 3:54 am

Happy we both find a answer to this ticket. Have fun with your (back to life) iPod.
Thank you for using macosx.com
Best Eastern regards from Belgium
Philippe