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TICKET ARCHIVE -> Itunes not playing music videos properly

Orange Juice - Feb 11, 2008 - 7:42 pm

Hi there,

I was just wondering if anyone could help me out. I've got a load of music videos stored in the movies section of Itunes. When I open up any of the files, they start playing for a few seconds, but then there is a delay in picture and sound of about 10-20 seconds; the video then carries on playing, but not picking up from where it paused (hope that makes sense). All the files are mpgs.

The ultimate aim is to create a music video playlist which I can shuffle and edit over time, but it will be pants with this current situation.

One last footnote, my Itunes seems to be running a lot slower since I've added all these music videos.

I have a Macbook Pro (2.16 GHz Intel Core 2 Duo; 1GB Memory; Mac OSX version 10.4.11).

Any help would be really appreciated.

Thanks

OJ

Orange Juice - Feb 13, 2008 - 8:26 am

Hi there,

Just a bit of an update...I've now changed the default app of the Mp3's to VLC and have created a playlist that way which is working perfectly. I've still got the music files in Itunes, and Itunes has now more recently become quite sluggish (the rainbow icon comes up every minute or so for about 20s when I'm doing simple tasks e.g. scrolling through my music. Is there way of making Itunes sharp as it used to be or is it a matter of just not putting any visual media on Itunes...your thoughts would be really appreciated.

Thanks

OJ

TechSupport - Feb 16, 2008 - 8:30 am

We apologize for not being able to resolve the issue you asked of us. It is the absolute worst case scenario for us to do this. In our review of why this happens, it generally is related to either the particular issue being addressed or frequently, incomplete or incorrect information provided. We hope by moving your request to the public forums that you will be able to get a solution without leaving you empty handed.

Your ticket has been closed with our support team. Your request has just been posted to Mac OS X System & Mac Software and is available for your viewing at:

http://macosx.com/forums/showthread.php?t=298535

Again, thank you for using Macosx.com. We hope you will consider using us again in the future.