Ticket Options

Question Profile

Question Details

TICKET ARCHIVE -> itunes not playing on ipod

benny33 - Oct 16, 2007 - 1:38 pm

i havve downloaded from itunes store and notice the tunes wont play on my ipod.i just got it repaired everything is fine but that..its a 4th generation ipod.the mother board has been replaced..what can it be.

Natobasso - Oct 17, 2007 - 3:00 pm

Make sure you're using the original ipod cable that came with it. Try not to use a usb cable on a firewire device (older, larger drive ipods are usually firewire).

Have you used iTunes to update your ipod's firmware? If you can see your ipod in iTunes then you can click on it and update it.

benny33 - Oct 17, 2007 - 3:18 pm

everything is original..just got it repaired.new mother board.the update option is greyed out.so i guess im up to date.this is a pain.they told me to reinstall ipod sotware.im using it way too much for work to wipe 3800 tunes.and some are gone from my computer.its a majot hassle.and who knows idf that will make itunes purchases work there are thousands of complaints about this same issue on the internet..thanks,Benny

Natobasso - Oct 17, 2007 - 3:42 pm

I discovered on amazon.com that you can reset the ipod without deleting the files. The 4G ipod is notorious for locking up:

http://www.amazon.com/Apple-iPod-M92.../dp/B0002OZXGU

(3) Memorize how to reset the iPod (plug it into power, push the hold button on and off, then hold down the "menu" and "play/pause" buttons at the same time for 6 to 10 seconds - repeat as needed). iPods are real nice, but every model still locks up every once in a while (less than once a month in my experience). When I first had an iPod, I took it on a trip, and it locked up so I couldn't use it and I didn't know how to reset it. Very frustrating - don't let it happen to you.

If this doesn't fix it, repair permissions on your G4 emac and try iTunes again.

Natobasso - Oct 17, 2007 - 3:44 pm

And more troubleshooting here:
http://www.ifixit.com/Troubleshoot/iPod4G

But I think simply doing the reset procedure in the above post will do the trick.

benny33 - Oct 17, 2007 - 3:52 pm

i reset all settings this more and rebooted it the way you said and no change..

Natobasso - Oct 17, 2007 - 3:55 pm

So only certain tunes won't play or all tunes won't play from your ipod through itunes?

benny33 - Oct 17, 2007 - 3:59 pm

just music i purchased off itunes will not play they all skip..everything else is fine..B

Natobasso - Oct 17, 2007 - 4:04 pm

Play those bad tunes through quicktime (find them in your iTunes music folder) and I think you'll see it's not your ipod but the tunes that are at fault.

Contact apple itunes music support and have them let you redownload the tracks.

benny33 - Oct 17, 2007 - 4:08 pm

i have its rough getting anything from them.we'll see

Natobasso - Oct 18, 2007 - 11:31 am

Give them a shot -- their email service is actually pretty responsive. Worse comes to worse and you cancel the credit card charge and try to buy the songs again (you DID use a credit card I hope?)

benny33 - Oct 18, 2007 - 11:58 am

the purchases were from a while ago..but i have been in touch with them..i dont have time to argue with apple..sheesh..thanks for the advice..Benny

Natobasso - Oct 18, 2007 - 12:35 pm

Sure. Glad I could help!

Should I close this thread?