Ticket Options
Question Profile
| DATE | Feb 25, 2008 |
| TICKET | #336338 |
| STATUS | Closed |
| SUBJECT | Kernel panic error |
| CAT | Computers, Operating Systems, Applications or Connected Devices |
| TYPE | Operating System Features, Bugs and Problems |
| DESC | Apple |
| DESC | 10.4.X (Tiger) |
| PLATFORM | Apple Macintosh (Intel) |
| MODEL | Macbook white |
| PROC | |
| RAM | |
| DRIVE | |
| NAME | Philip |
| USERNAME | philippo22 |
| TECHNICAL | Little Experience |
| ISSUE | Just Started Looking |
Question Details
TICKET ARCHIVE -> Kernel panic error
philippo22 - Feb 25, 2008 - 9:23 am
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I have a white macbook not quite sure of OS think 10.4.2, it was bought mid 2006 so not sure if this matches. Am at work so can't check right now.
The last couple of days keep getting the kernel error as i turn on the computer and sometimes it turns back on straight away, sometimes if remove battery and replace then it works but generally it just keeps repeating the same error.
I have never added any RAM or anything, the only thing i can think is someone downloaded TVUplayer onto my mac the other day so it came up on the desktop .exe and then couldn't be opened obviously and was put in the trashcan.
Do you have any idea where the error would be if it is always at startup?
Thank you
I have a white macbook not quite sure of OS think 10.4.2, it was bought mid 2006 so not sure if this matches. Am at work so can't check right now.
The last couple of days keep getting the kernel error as i turn on the computer and sometimes it turns back on straight away, sometimes if remove battery and replace then it works but generally it just keeps repeating the same error.
I have never added any RAM or anything, the only thing i can think is someone downloaded TVUplayer onto my mac the other day so it came up on the desktop .exe and then couldn't be opened obviously and was put in the trashcan.
Do you have any idea where the error would be if it is always at startup?
Thank you
philippo22 - Feb 26, 2008 - 3:43 am
Hi i now have more information,
It is a white macbook running Mac OSX 10.4.11, 1.83 GHz intel 512 MB 667MHz
The error is the "Hold down the Power button for several seconds or press the Restart button...." in 4 languages.
It always appears right at startup just after the apple symbol but before the pinwheel. If i hold down shift to enter safe mode it still shows the apple symbol but seems to take longer before the error appears.
The strange thing is every so often it just works, the pinwheel comes up and the computer loads as normal and seems to work fine.
Thanks for any help
It is a white macbook running Mac OSX 10.4.11, 1.83 GHz intel 512 MB 667MHz
The error is the "Hold down the Power button for several seconds or press the Restart button...." in 4 languages.
It always appears right at startup just after the apple symbol but before the pinwheel. If i hold down shift to enter safe mode it still shows the apple symbol but seems to take longer before the error appears.
The strange thing is every so often it just works, the pinwheel comes up and the computer loads as normal and seems to work fine.
Thanks for any help
TechSupport - Feb 29, 2008 - 3:50 am
We apologize for not being able to resolve the issue you asked of us. It is the absolute worst case scenario for us to do this. In our review of why this happens, it generally is related to either the particular issue being addressed or frequently, incomplete or incorrect information provided. We hope by moving your request to the public forums that you will be able to get a solution without leaving you empty handed.
Your ticket has been closed with our support team. Your request has just been posted to Mac OS X System & Mac Software and is available for your viewing at:
http://macosx.com/forums/showthread.php?t=298830
Again, thank you for using Macosx.com. We hope you will consider using us again in the future.
Your ticket has been closed with our support team. Your request has just been posted to Mac OS X System & Mac Software and is available for your viewing at:
http://macosx.com/forums/showthread.php?t=298830
Again, thank you for using Macosx.com. We hope you will consider using us again in the future.
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