Ticket Options
Question Profile
| DATE | Mar 20, 2007 |
| TICKET | #333701 |
| STATUS | Closed |
| SUBJECT | kernel panic |
| CAT | Computers, Operating Systems, Applications or Connected Devices |
| TYPE | Operating System Features, Bugs and Problems |
| DESC | Apple |
| DESC | 10.4.X (Tiger) |
| PLATFORM | Apple Macintosh (PowerPC G3,G4,G5) |
| MODEL | dual mirrored |
| PROC | 1.25 ghz |
| RAM | 512 |
| DRIVE | unknown |
| NAME | Kevin |
| USERNAME | mallorykevin |
| TECHNICAL | Lots of Experience |
| ISSUE | Lots of Troubleshooting |
Question Details
TICKET ARCHIVE -> kernel panic
mallorykevin - Mar 20, 2007 - 6:55 pm
In Verbose mode we get a kernel panic and see the message: failed to load extension com.apple.driver.appleusbhub
mallorykevin - Mar 20, 2007 - 7:03 pm
This started with a upgrade from Panther 10.3.9 to Tiger 10.4 then a incrimental "Software Update" to 10.4.9 by an unskilled computer user who asked me to troubleshoot this new problem. Now we cannot get past the black screen of death: "You need to restart your computer. Hold down the Power button for several seconds or press the Restart button" when starting normally. If I start in verbose mode (apple V) I get a kernel panic and I see the message: failed to load extension com.apple.driver.appleusbhub in yellow scrolling by quickly. I am able to use DiskWarrior for Tiger and rebuild the directory, but nothing else works. Any suggestions?
mallorykevin - Mar 20, 2007 - 7:04 pm
I can start into Open Firmware (Apple, Option, O, F) successfully and have reset NVRAM with no success.
Safe boot (holding down shift key while starting up) gets the message "You need to restart your computer. Hold down the Power button for several seconds or press the Restart button"
Safe boot (holding down shift key while starting up) gets the message "You need to restart your computer. Hold down the Power button for several seconds or press the Restart button"
mallorykevin - Mar 20, 2007 - 7:16 pm
mallorykevin - Mar 20, 2007 - 7:18 pm
Will be trying Firewire Target Disk mode in the morning when I get back to work.
Cheryl - Mar 20, 2007 - 9:09 pm
Kevin,
Did you try to start up the computer using the 10.4 full install disk?
Unplug all the devices except the keyboard and mouse. Then insert the 10.4 install disk. Restart the computer and immediately hold down the C key.
You should be able to do an archive and preserve install.
Please be aware that you can not use an upgrade disk or a disk specific to a different model computer. You can use the 10.4 install, then upgrade to 10.4.9 using the combo update that Software Update recommends.
Let me know if you need step by step instructions or if you have already tried this.
Cheryl
Did you try to start up the computer using the 10.4 full install disk?
Unplug all the devices except the keyboard and mouse. Then insert the 10.4 install disk. Restart the computer and immediately hold down the C key.
You should be able to do an archive and preserve install.
Please be aware that you can not use an upgrade disk or a disk specific to a different model computer. You can use the 10.4 install, then upgrade to 10.4.9 using the combo update that Software Update recommends.
Let me know if you need step by step instructions or if you have already tried this.
Cheryl
- Mar 21, 2007 - 10:30 am
Will be trying Firewire Target Disk mode in the morning when I get back to work.
- Mar 21, 2007 - 10:32 am
Reinstalling 10.4 after complete erase of HD, will let you know the outcome. Will install the combo updater 10.4.9 next.
- Mar 21, 2007 - 12:26 pm
Seems to be working after installing the combo updater 10.4.9. Thanks for your help!
Cheryl - Mar 21, 2007 - 5:32 pm
Kevin,
Glad to be of help.
Cheryl
Glad to be of help.
Cheryl
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