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TICKET ARCHIVE -> Laserjet 1300 Postscript And Printing Garbled Text From Illustrator / Indesign
reinko - Oct 22, 2005 - 9:24 pm
Hi,
I've seen questions on macosx.com related to the same issue but no solution that seems to really solve the problem.
I am running 10.4 and printing fine on my HP Laserjet 1300 from safari, word, mail, and so on. When I print from Illustrator or InDesign, I get masses of pages with one or two lines of symbols. In my recollection this is what happens when you send postscript to a non-ps printer, right? Yet in the manual from HP it is made very clear that my baby has postscript installed in the factory.
Usually I can make PDFs from my documents and print these from preview, however this is inconvenient and misses some of the features, which can be a pain.
What I've tried:
- Installled the old HP driver (2003 I think)
- I checked the link on the HP site to the "update" as of april 2005; that consists of deleting your old print que and setting it up again. No effect.
- Gimp-print. As far as I understand this shouldn't be necessary, as it is basically used to rasterize the postscript, but I gave it a shot. It has no drivers which my printer can use.
- Linuxprinting.org: they say use postscript and one of several PPDs, which I've tried but won't let me print: maybe something to do with text encoding (something fishy about saving a PPD as a textfile from your browser, no?
So I'm stumped. A postscript printer which won't print from postscript programs. Any suggestions very welcome!
Reinko
I've seen questions on macosx.com related to the same issue but no solution that seems to really solve the problem.
I am running 10.4 and printing fine on my HP Laserjet 1300 from safari, word, mail, and so on. When I print from Illustrator or InDesign, I get masses of pages with one or two lines of symbols. In my recollection this is what happens when you send postscript to a non-ps printer, right? Yet in the manual from HP it is made very clear that my baby has postscript installed in the factory.
Usually I can make PDFs from my documents and print these from preview, however this is inconvenient and misses some of the features, which can be a pain.
What I've tried:
- Installled the old HP driver (2003 I think)
- I checked the link on the HP site to the "update" as of april 2005; that consists of deleting your old print que and setting it up again. No effect.
- Gimp-print. As far as I understand this shouldn't be necessary, as it is basically used to rasterize the postscript, but I gave it a shot. It has no drivers which my printer can use.
- Linuxprinting.org: they say use postscript and one of several PPDs, which I've tried but won't let me print: maybe something to do with text encoding (something fishy about saving a PPD as a textfile from your browser, no?
So I'm stumped. A postscript printer which won't print from postscript programs. Any suggestions very welcome!
Reinko
Natobasso - Oct 23, 2005 - 1:20 pm
Howdy!
Have you downloaded the 10.4 Tiger update from HP? Here it is:
http://h20000.www2.hp.com/bizsupport...2&swEnvOID=219
Let me know if this helps.
Also, what fonts are you using? They might not be postscript fonts or they may be fonts that have screen fonts but not their accompanying printer fonts, hence the bad printing.
--------
*Nathaniel
Bass. Design. Junior IT.
Have you downloaded the 10.4 Tiger update from HP? Here it is:
http://h20000.www2.hp.com/bizsupport...2&swEnvOID=219
Let me know if this helps.
Also, what fonts are you using? They might not be postscript fonts or they may be fonts that have screen fonts but not their accompanying printer fonts, hence the bad printing.
--------
*Nathaniel
Bass. Design. Junior IT.
Natobasso - Oct 23, 2005 - 1:22 pm
I read further on this hp page and it says you need to reestablish your printer connecton as hp's 10.4 functionality is built in to Tiger:
"In order to best take advantage of the latest HP driver and new Mac OS X v10.4 Tiger features, it is recommended that you delete original HP printer queues from Printer Setup Utility and create a new HP printer queue."
Basically delete your hp printer from Print Center and then "Add Printer" to add it back to your print queue and you should print fine.
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*Nathaniel
Bass. Design. Junior IT.
"In order to best take advantage of the latest HP driver and new Mac OS X v10.4 Tiger features, it is recommended that you delete original HP printer queues from Printer Setup Utility and create a new HP printer queue."
Basically delete your hp printer from Print Center and then "Add Printer" to add it back to your print queue and you should print fine.
--------
*Nathaniel
Bass. Design. Junior IT.
reinko - Oct 23, 2005 - 3:00 pm
Hi Nathaniel,
thanks for your reply. I guess I cut some corners in my explanation, by the second point:
"- I checked the link on the HP site to the "update" as of april 2005; that consists of deleting your old print que and setting it up again. No effect. "
What I meant was that I went through that step. Unfortuneately it's not that easy.
BTW, I'm using Illustrator 10. I have never got a document to print correctly with Illustrator or direct from Photoshop 7 on this printer.
I just did a test importing the .ai as an illustration in inDesign CS and that printed fine. So we've ruled out fonts (which are postscript, BTW), and I'm happy to be able to print from InDesign.
But I still want to be able to print directly from Illustrator 10 and Photoshop 7. Do you think upgrading to CS versions will help?
thanks for your reply. I guess I cut some corners in my explanation, by the second point:
"- I checked the link on the HP site to the "update" as of april 2005; that consists of deleting your old print que and setting it up again. No effect. "
What I meant was that I went through that step. Unfortuneately it's not that easy.
BTW, I'm using Illustrator 10. I have never got a document to print correctly with Illustrator or direct from Photoshop 7 on this printer.
I just did a test importing the .ai as an illustration in inDesign CS and that printed fine. So we've ruled out fonts (which are postscript, BTW), and I'm happy to be able to print from InDesign.
But I still want to be able to print directly from Illustrator 10 and Photoshop 7. Do you think upgrading to CS versions will help?
Natobasso - Oct 23, 2005 - 9:49 pm
Do Illustrator 10 and Photoshop 7 run in Classic? (Can't remember).
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*Nathaniel
Bass. Design. Junior IT.
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*Nathaniel
Bass. Design. Junior IT.
reinko - Oct 24, 2005 - 1:49 am
no, luckily don't need classic anymore. they're the first versions to run in os X.
Natobasso - Oct 24, 2005 - 11:20 pm
What fonts are you using? Are you using FontBook (comes with OS X) or some other font management software?
Have you upgraded to most recent version of Tiger, 10.4.2?
Lastly, have you deleted preference files for Photoshop and Illustrator and tried to print again? Let me know if this works.
I have a feeling illustrator and photoshop aren't working with the fonts correctly in order for you to print. Could be a simple glitch that's fixed by forcing these programs to recreate their preference files.
You might try reinstalling your apps and if the problem persists you might think about upgrading to CS, though I'm not sure that's going to do it either. My research on your issue hasn't turned up any answers, especially since your placed illustrator file with the fonts prints fine through InDesign. Weird.
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*Nathaniel
Bass. Design. Junior IT.
Have you upgraded to most recent version of Tiger, 10.4.2?
Lastly, have you deleted preference files for Photoshop and Illustrator and tried to print again? Let me know if this works.
I have a feeling illustrator and photoshop aren't working with the fonts correctly in order for you to print. Could be a simple glitch that's fixed by forcing these programs to recreate their preference files.
You might try reinstalling your apps and if the problem persists you might think about upgrading to CS, though I'm not sure that's going to do it either. My research on your issue hasn't turned up any answers, especially since your placed illustrator file with the fonts prints fine through InDesign. Weird.
--------
*Nathaniel
Bass. Design. Junior IT.
reinko - Oct 26, 2005 - 1:27 pm
Hi, thanks for your time. I deleted the prefs but to no avail (although that did remove a few other nuisances like the tools not being shown at startup).
Please to say we're making progress though: I looked into the fonts. I am running Tiger and Suitcase X1 (fontbook is the worst piece of software I've encountered in my life) and Suitcase has been known to crash on fonts it thinks are corrupt, which usually aren't. Since migrating to Tiger I also had some issues with fonts being in the list twice with one copy not being found.
So I trashed the suitcase prefs, and used font finagler to delete the font cache files, fixed permissions and restarted. Here's the new situation:
- in illustrator I can print without fonts (when I convert all my text to outlines)
- I can't print with OS X system fonts (no Suitcase involvement there)
- I can't print with PS Type 1 fonts, whether loaded through Suitcase or placed in ~/library/fonts
Misprints come out as rows of strange characters in courier: no "legible" postscript but smileys, arrows, clovers, !% and lots of accented characters.
Do you think it might have something to do with binary vs. ascii? In the print dialog > illustrator tab I cannot choose ascii, I can choose between level 2 and 3 PS where I have been using PS 2. I can print InDesign documents with binary EPS files fine. It also has no problems with my fonts.
Weird huh? Any new ideas based on this?
Please to say we're making progress though: I looked into the fonts. I am running Tiger and Suitcase X1 (fontbook is the worst piece of software I've encountered in my life) and Suitcase has been known to crash on fonts it thinks are corrupt, which usually aren't. Since migrating to Tiger I also had some issues with fonts being in the list twice with one copy not being found.
So I trashed the suitcase prefs, and used font finagler to delete the font cache files, fixed permissions and restarted. Here's the new situation:
- in illustrator I can print without fonts (when I convert all my text to outlines)
- I can't print with OS X system fonts (no Suitcase involvement there)
- I can't print with PS Type 1 fonts, whether loaded through Suitcase or placed in ~/library/fonts
Misprints come out as rows of strange characters in courier: no "legible" postscript but smileys, arrows, clovers, !% and lots of accented characters.
Do you think it might have something to do with binary vs. ascii? In the print dialog > illustrator tab I cannot choose ascii, I can choose between level 2 and 3 PS where I have been using PS 2. I can print InDesign documents with binary EPS files fine. It also has no problems with my fonts.
Weird huh? Any new ideas based on this?
Natobasso - Oct 26, 2005 - 1:55 pm
Sounds like your printer still isn't ripping your fonts (since you can print outlines and pdfs just fine).
Not sure what the solution is beyond updating your drivers or testing your files from your computer connected to a different printer…if the prints are still bad it could be something with your files.
--------
*Nathaniel
Bass. Design. Junior IT.
Not sure what the solution is beyond updating your drivers or testing your files from your computer connected to a different printer…if the prints are still bad it could be something with your files.
--------
*Nathaniel
Bass. Design. Junior IT.
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