George Vrtiak - May 26, 2005 - 12:43 pm
> I filled this out once what happened to it?I have a MacOS 9.2. I tried using
the Disk First Aid and a window came up saying I must discontintue all other HD
applications first, which I didn\'t even know I was using, the window came up with
a button to discontinue or cancel them and all of my control icons disapeared from
my desk top and the \"verify \' procedure started. When it was over, all of
my control panels were still off and no clue given as to how to get them on again.
I went to extensions which was the only icon that appeared when I went to the control
panel menu. I opened the extensions and saw that control panels were turned off,
but after restarting the computer they ended up being off again. I tried changing
the settings at the top of the page several times and control panels always ended
up off after restart., not only that all the control panels ended up in a document
type folder on my desk top, the net result of my trying to get them engaged once
more. Needless to say a lot no longer works and I need HELP! I\'m just glad you
people are out there. Many Thanks in advance for whatever unmuddling you can help
me with.
> George Vrtiak
Cheryl - May 26, 2005 - 7:47 pm
George,
My name is Cheryl and I will be assisting you. May I assume that you used Disk First Aid from the OS 9 CD and started up the computer with the CD before using it? You should not run Disk First Aid from the hard drive.
First, restart the computer and immediately hold down the Space Bar. The Extensions Manager should come up. At the top is a pull down menu. Select Mac OS 9 All. Now click on the restart/start up button at the bottom.
Now immediately hold down the Option and the Apple keys. Continue to hold those keys down until you get a dialog box asking if you wish to rebuild the desktop. This will come up after the extension icons load at the bottom of the screen.
Now release the keys and click on the okay button.
Are you back to normal? Let me know so I can help you further.
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Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
George Vrtiak - May 26, 2005 - 9:25 pm
Cheryl,
I can't tell you how much I appreciate your input! Now if I can remember the sequence of events. First I didn't use the Disk First Aid from the OS 9 CD....lesson # 1, but from the hard drive. I wanted to check out the HD because I've been receiving an occasional corrupted E-mail solicitation, which it turns out my Earthlink server can handle quite well...Spam/viruses etc. Anyway back to the project at hand. I want to mention a new wrinkle that showed up a couple of hours ago and that was beneath my HD icon appeared a horizontal column of++++++++++++and my trash had a new item rescued from the hard drive..Cache and Cache ick also underscored with +++++++++++++++. I put the file on my desk top. These two items have appeared before and still appear on the HD menu, even after showing up in the trash. I apologize for the diversion...I just wanted to give you some sense of the "fun" I've been having. OK to follow your instuctions...I restarted from the button on the side of the computer while holding down the space bar. A small window came up in the upper left my screen with an icon for the Extensions Manager which I clicked on twice and the full list came up. From the top pull down menu I selected Mac OS 9 All, but the retart button was not at the bottom, only "Continue" and "Revert"....So I restarted from the side button.I held down the Option and Apple keys until the dialog box appeared. I released the keys and clicked on the OK button. A progress bar appeared and I assume the desktop was rebuilt. I then went to the menu under the Apple icon and clicked on Control Panels and the same small window appeared with the Extensions Manager icon , which I clicked on and the full list appeared. The pull down menu showed Mac OS 9 All Copy, which has happened before with a message saying the original can not be modified ...would you like a copy? This time I didn't even ask for one, it just showed up. The Control Panels were turned off and the size indicator (in MB usually) just said OK. I turned the Control Panels on with an X and restarted, but they are still off. My guess, from a novice mind you, would be to reinstall the Mac OS 9.2 program all over again. I don't mean to be just chatty, but I see no other way to convey what's happening at my end.
Your Patient Pupil,
George
George Vrtiak - May 27, 2005 - 12:39 am
3 hours later......
Cheryl,
I don't think I've said this before, but I have a new file on my desktop created from the height of my frustrations in option pushing to get my Control Panels back and that is one titled "Missing Extensions". It contains what looks like a type written inventory of all the missing Control Panels that usually come up when I click on Control Panels under the items in the menu under the Apple icon on the left of the tool bar.....I haven't a clue how to get them back.
I'm a little concerned about all the ++++++++++++++++ under my HD icon. I hope it's not some indications of a death agony. I thank you enough for being out there to voice my concerns.
I also noted a live Technical Help Number on your last communication, which I'll use only if you think it would be of any help. As it is, this way I can at least print out your responses.
Thanks Again,
George
Cheryl - May 27, 2005 - 7:25 am
George,
First, The missing extensions file and the rescued from hard drive files are normal. You can safely trash them.
In order to get you back working smoothly you will need to do a clean install of the system.
First, start up the computer with the OS 9 CD. If the CD does not open automatically, you will need to click twice on it.
Now open the utility folder and start Disk First Aide. Let it repair the drive. You may need to run it a second time just to make sure it finds all the problems and repairs them.
Now, quit Disk First Aide and click twice on the installer icon. Watch the screens as you want to click on the Options button and then select Clean Install. (I am not sure which screen the Options button appears on).
Once that is done, it will install a fresh copy of the OS and rename the old one Previous System Folder.
When the install is done, you will need to restart the computer.
You may need to install the printer drivers and any other third party programs that install files in the system folder.
In Previous System folder you want to save the Fonts folder, Application Support, Startup Items, and Preferences folder. Compare those folders to the New System folder items (the files inside those folders). You can safely move from the old to the new (in the correct folder).
You may want to also check Control Panels and Extension folders. But.... be careful to make sure you are moving only third party - program files and not the old OS files.
If you had installed something just before this happened, do not move the files associated with that program.
After the move of the files, you can safely trash the Previous system Folder, empty the trash and restart the computer. You will need to do a Desktop Rebuild again... (hold down the Option and Apple keys at restart until you get the dialog box asking if you wish to do a desktop rebuild.
Let me know how things go.
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Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
Cheryl - May 30, 2005 - 10:37 pm
George,
I heard you are having problems logging in. Did you make sure you have cookies enabled. Passwords are case sensitive. You must type in exactly the way you entered it.
Did a fresh install correct your problem on your computer?
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Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
George Vrtiak - May 31, 2005 - 7:22 am
Cheryl,
Very pleased to have found you once more. The old file system- new file didn't quite match what you described. I hope my log in problem is solved and we can continue to resurrect my computer. I tried the "saving" process you suggested, but some how lost my Microsoft Word program and associated files . My spelling correction system seems to of gone with it. I had a Mac OS 9.2 before and and the program to accomplish the clean install I got (from a friend) is a 9.1. It's formatted differently and has taken some getting use to. I also had trouble reinstalling my Internet provider, but fortunately found a disk I got from them to do it. I also lost my intelpoint program, but found a CD to reinstall it, had to do the same with my printer. I went through a period of being dropped off line every 5-10 minutes, but had a modem update still on file in the HD that I was turned on to by my Internet provider, Earthlink. For some reason the setting on my Extension file went to "My Settings II". I changed it to 9.1 All ( made a duplicate) and turned everything on,,,,,,which seemed to solve some problems I was having. Some duplicates showed up which I deleted. For a while I thought my communication problem was a way to get me to solve some problems for myself, which I did, so it wasn't all bad.I lost a lot of references and site locations as well, but don't expect to get them back. The computer ,after the reinstall , would lock up periodically, 5-6 times, and I would have to use the restart button on the side to get it going. When it came on again, a window came on saying it was improperly shut down and started the Disk First Aid program to "verify and repair". At some point it said one of the applications failed and it provided a substitute. Sherlock II did find 6 places where Microsoft Word was hiding out but couldn't engage any of it because the program that created them could not be found. That about concludes the summary from this end. Thanks again for your help, I'm just sorry you or I got lost in the sign in shuffle.
George Vrtiak (Apparently "Sign In" wanted my full name.)
Cheryl - May 31, 2005 - 7:06 pm
George,
Your extension settings changed when you installed a program that installed an extension file.
You do have files in Previous System Folder - if you did a clean install. And your Microsoft Word should still be on your hard drive. Do you remember if you had it in the Applications folder or just sitting on the hard drive?
Click twice on the hard drive. Now go to the view menu and select by list.
You will see all the files and folders on your hard drive. Microsoft should be there. The same with your spelling correction.
Do you have the installer for Microsoft Word? You just may need to reinstall it if you can not find it on the drive.
The lock up could be caused by not enough memory allocated for the program you were using. To allocate more memory:
Quit the program.
Click once on the program icon
go to File Menu and select Get Info
At the bottom of the window that opens will show minimum memory, suggested memory and preferred memory.
Click on the preferred memory and add 1,000 more to the number there.
Now close the window and give the program a try.
When you got the message that you improperly shut down the computer and Disk First Aid went to work is normal. That is suppose to happen.
As for your bookmarks, etc. open the Previous System Folder>System Folder. IE Settings are in there. This is where your IE Favorites file is. You can exchange that for the new one in your new system folder. If you use a different browser, let me know and I can tell you where those bookmarks are.
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Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
George Vrtiak - Jun 1, 2005 - 9:29 pm
Cheryl,
I haven't forgotten you, because I still need your help, but I've been involved in a major time consuming diversion with my Outlook Express mail as it wouldn't send anything....I got error messages, which Earthlink dealt with finally, nothing I would have asked you about.
I did find Microsoft Word 98 in the extensions "as list". Now I'd like to include it in the index under the Apple icon, upper left, where it used to be, but how?
I assume the Apple icon is the program icon you speak of. No file menu there or "get Info" select. I really don't know how to find the 3 memory options you spoke of.Under control panels is a memory application and the only thing there that I can increase is the virtual memory. The "get info" under "File" gets me to the same place. Incidentally , I understand that I can double the built in memory...or more with a relatively inexpensive chip, that I can install.
In the previous system folder, I didn't find the old bookmarks, but did find favorites. When I click on it, opens Microsoft Explorer 5 and the only favorites there are the ones I've put in recently. You're sure one can actually learn the mysterious meanderings of these machines. I'm impressed with your aptitude to engaging the workings of these computers. I'm running like hell to catch up and I realize it's out of the problem solving that i seem to be learning something. I do have Netscape here someplace, which also was under the menu options. I believe that program had "Bookmarks", but how to get there?
I do very much appreciate your help and do hope you forgive my editorializing.
George
Cheryl - Jun 2, 2005 - 7:31 am
George,
Microsoft Word 98 should not be in the Extensions folder. It needs to be moved to the Applications folder or just to the hard drive.
Open System Folder>Extensions folder. Move (drag) Microsoft Word 98 to the desktop.
Close the window. Now click twice on the hard drive icon and drag the Microsoft Word 98 into the window.
The Apple icon I was speaking of is at the far top left of the screen. It looks like the Apple corporation logo.
To get to the Get Info: Click once on the icon of the program to highlight it. You will not get to see Get Info in the menu until you do this. Now go to the File menu and select Get Info.
Bookmarks: Favorites is the file you need to move to the new system folder.
To get things listed under the Apple Menu - go to the System Folder>Control Panels. Click twice on Apple Menu Options. This is where you can add the programs you want to show up in the menu.
If you go to the File Menu and select Find you will get a new window where you can type in Netscape to find where it is hiding.
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Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
George Vrtiak - Jun 2, 2005 - 10:06 am
Cheryl,
When I click on the "Program Menu" ,Apple icon, no File Menu is listed? I assume this is where the 3 memory options are,but I still can't get there.
I've yet to move Microsoft Word, but certainly will, and try to move various programs into the Apple Menu Options.
Thanks Again...I'll let you know what's happening later and hope you can solve the "Get Info" mystery for me. I'm at a loss.
George
George Vrtiak - Jun 2, 2005 - 10:26 am
Cheryl,
This a P.S.. A new wrinkle has appeared, my printer gets shut out every time I go print something, like your last communication, I've printed them before. I keep going back to Choose and reselecting , Brother 210-C, and I've even reinstalled the program to no avail. I checked the extensions menu and everything is turned oh related to the printer.
????????
George
George Vrtiak - Jun 2, 2005 - 10:47 am
Cheryl,
Never Mind! I did a restart and the computer did it's Disk First Aid on starting and we seem to be all well now, Thanks,
George
Cheryl - Jun 2, 2005 - 6:42 pm
George,
At the top of your screen from the far left is an Apple, then File, Edit and View.
Go to where your application are. Do not start any programs. Just click once on program icon - just to highlight it - do not start it. Now look up at the top of the screen. You should still see from the left the Apple, then File, then Edit and then View and next to that should be Help.
Go to the File Menu and select Get Info. Now you should see the memory boxes.
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Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
George Vrtiak - Jun 2, 2005 - 9:04 pm
Cheryl,
Please forgive my frustration, but I've taken that route before to File Info. The last time I came up with the virtual memory settings, which, barring any other alternative, I cranked up to 988M from 129M, as far as it would go. I can take it down again because at least I can find it.
File Info gets me to two options, one is General Sharing, no memory settings there, and Sharing, no memory settings there either. I used Sherlock 2 to get me to Preferred Memory and got something like 97 entries and again no setting adjustment..I entered size adjustment or some thing to that effect and got a Preferred Memory window with a little window showing 1000 which I changed to 2000. I think that's what we have been after. I never did find anything like the 3 memory options you described.
My printer engagement seems to have suffered a relapse and intermittent behavior.
Incidentally, I found Netscape in the Preferred Memory file, which I may have to re-register for, from the looks of it
You've given me enough as a homework assignment moving programs about . I'll spend some time trying to catch up before I get back to you. (With more questions I'm sure.) There seems to be enough working here for me to get some use out of this machine, particularly on the internet
Once again my profoundest gratitude for your help.
George.
Cheryl - Jun 2, 2005 - 9:28 pm
George,
If you have a new question, just post a new question. I or another MacOSX.com volunteer will be able to help.
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Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl