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TICKET ARCHIVE -> lost everything?
prssvicky - Feb 18, 2006 - 11:58 pm
i feel kind of silly... but how do i actually ask forhelp using this system.??
im traveling... this is my vacation, my mac is like my baby. im quite new with it. not even a year user.
last monday i opened my computer and went to my icall, and there was nothing there. then went to my iphoto (where i had more than 500 pics, and the window of Do u want to make iphoto your default photo viewer appeared! went to itunes (with more than 1800 songs and nothing!!!! i dont need to explain how i panic. i restarted my computer, just to get it wost... everything that was on my desktop... like the idisk that .mac gives to its users was gone. funny, when i see my hard disk image is showing 43 free of 73 ... same as it was before with all the data. seems like all my ilife has gone to zero. not even the second folder where itunes saves all the songs again is there!!! i dont know what to do... i know that there is no physical way that the data has gone out of the cpu! but Im a rew member. i work in a Cruise (were I live 8 out of 12 month a year) working with kids with special needs, and make a wish kids. I cant just go to an apple store... or send my mac out of the ship! PLEASE HELP ME. someone out there should know the reason and the way to fix it. PLEASE i dont know what to do
thank you
vicky
im traveling... this is my vacation, my mac is like my baby. im quite new with it. not even a year user.
last monday i opened my computer and went to my icall, and there was nothing there. then went to my iphoto (where i had more than 500 pics, and the window of Do u want to make iphoto your default photo viewer appeared! went to itunes (with more than 1800 songs and nothing!!!! i dont need to explain how i panic. i restarted my computer, just to get it wost... everything that was on my desktop... like the idisk that .mac gives to its users was gone. funny, when i see my hard disk image is showing 43 free of 73 ... same as it was before with all the data. seems like all my ilife has gone to zero. not even the second folder where itunes saves all the songs again is there!!! i dont know what to do... i know that there is no physical way that the data has gone out of the cpu! but Im a rew member. i work in a Cruise (were I live 8 out of 12 month a year) working with kids with special needs, and make a wish kids. I cant just go to an apple store... or send my mac out of the ship! PLEASE HELP ME. someone out there should know the reason and the way to fix it. PLEASE i dont know what to do
thank you
vicky
macbri - Feb 19, 2006 - 1:04 am
Hi Vicky -
You've done some good sleuthing already - you've noticed that your hard disk space is the same as it was before, and this is a promising sign that your photos, music etc. are all still there. So I have a question - did you change the name of your account, or rename your home folder recently? Let's try a check, can you do the following for me?
(1) open your hard disk in the Finder and browse to your Applications folder. Look inside that for a folder called "Utilities" and open that
(2) Inside the Utilities folder, launch the application called "Terminal". A new window should open which allows you to type comands
(3) type the folloing commands exactly as you see it below, and press Enter after each one (note there are no numbers, only letters, I mention that since "el" and "one" look very similar!) It might be easier to cut and paste each line one at a time into the terminal window and press Enter.
ls -l /Users
du -sh /
last | grep console
(4) Cut and paste the entire contents of the terminal window into your reply on this help site, and we'll have a look and see what's what
- Brian
You've done some good sleuthing already - you've noticed that your hard disk space is the same as it was before, and this is a promising sign that your photos, music etc. are all still there. So I have a question - did you change the name of your account, or rename your home folder recently? Let's try a check, can you do the following for me?
(1) open your hard disk in the Finder and browse to your Applications folder. Look inside that for a folder called "Utilities" and open that
(2) Inside the Utilities folder, launch the application called "Terminal". A new window should open which allows you to type comands
(3) type the folloing commands exactly as you see it below, and press Enter after each one (note there are no numbers, only letters, I mention that since "el" and "one" look very similar!) It might be easier to cut and paste each line one at a time into the terminal window and press Enter.
ls -l /Users
du -sh /
last | grep console
(4) Cut and paste the entire contents of the terminal window into your reply on this help site, and we'll have a look and see what's what
- Brian
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