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TICKET ARCHIVE -> Mac 10.4.1
shankar.phadke - Jun 11, 2005 - 12:23 pm
when i am trying to install a software on to my computer using a CD it installs the software at most and once i try to reboot the system the system freezes.what have to be done in order to solve this issue.i have tried the same for several times still it the same even tried entering the safe zone still it fails so tried uninstalling the product but failed.is there is any solution for this issue.i want to whether its the problem with my mac os or with the cd software
Cheryl - Jun 11, 2005 - 4:36 pm
Shanker,
My name is Cheryl and I will be assisting you, but I need more information.
What software were you trying to install?
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Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
My name is Cheryl and I will be assisting you, but I need more information.
What software were you trying to install?
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
shankar.phadke - Jun 12, 2005 - 10:30 am
An anti virus software.. to add cream to the issue its symantec`s norton anti virus 10.0
Cheryl - Jun 12, 2005 - 10:39 pm
Shankar,
First, let's get rid of all the files before you start fresh.
Download NortonUninstall.sit.
http://service1.symantec.com/SUPPORT...&osv=&osv_lvl=
There is a download link about half way down the page. Let me know if you have trouble getting to that site.
Double-click the NortonUninstall.sit file that you downloaded.
The file is expanded.
Open the NortonUninstall folder.
Double-click the NortonUninstall.command file.
Type your Mac OS X administrator password, and then press return.
When you type your password, no characters will appear.
Do one of the following:
To remove all Symantec files and folders, type 1
To quit NortonUninstall without removing any files, type 2
Press return.
After NortonUninstall finishes removing all of the Symantec files, on the Terminal menu, click Quit Terminal.
Now, double check to make sure you have no more Norton files. To do this, just open a window and in the search box type in Norton. If Spotlight still finds them, when you click on the file, the location of that file will show at the very bottom of the window.
Manually move each file that is found. It will be easier to open a new finder window to do the finding of the file and trashing it, leaving the search results window on one side.
You also have to do a search for Symantec. There are some files with symantec in the name of the file.
Double check the hard drive>Library>Receipts and trash all the Norton or Symantec files in there.
Now restart the computer. Run Disk Utility (in Applications>Utilities) to repair permissions.
Now try installing Norton Anti Virus. Make sure you select Easy Install and install it in the Applications folder. Do not allow the installer to get updates.
Once that is done, just log out of the system using Apple Menu>Log out. It will bring you to the log in screen. Now log in.
Now go to Live Update (Applications>Norton Solutions) and Click on Customize this update. Now see what comes up. If it is just the definitions, allow the installation.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
First, let's get rid of all the files before you start fresh.
Download NortonUninstall.sit.
http://service1.symantec.com/SUPPORT...&osv=&osv_lvl=
There is a download link about half way down the page. Let me know if you have trouble getting to that site.
Double-click the NortonUninstall.sit file that you downloaded.
The file is expanded.
Open the NortonUninstall folder.
Double-click the NortonUninstall.command file.
Type your Mac OS X administrator password, and then press return.
When you type your password, no characters will appear.
Do one of the following:
To remove all Symantec files and folders, type 1
To quit NortonUninstall without removing any files, type 2
Press return.
After NortonUninstall finishes removing all of the Symantec files, on the Terminal menu, click Quit Terminal.
Now, double check to make sure you have no more Norton files. To do this, just open a window and in the search box type in Norton. If Spotlight still finds them, when you click on the file, the location of that file will show at the very bottom of the window.
Manually move each file that is found. It will be easier to open a new finder window to do the finding of the file and trashing it, leaving the search results window on one side.
You also have to do a search for Symantec. There are some files with symantec in the name of the file.
Double check the hard drive>Library>Receipts and trash all the Norton or Symantec files in there.
Now restart the computer. Run Disk Utility (in Applications>Utilities) to repair permissions.
Now try installing Norton Anti Virus. Make sure you select Easy Install and install it in the Applications folder. Do not allow the installer to get updates.
Once that is done, just log out of the system using Apple Menu>Log out. It will bring you to the log in screen. Now log in.
Now go to Live Update (Applications>Norton Solutions) and Click on Customize this update. Now see what comes up. If it is just the definitions, allow the installation.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
shankar.phadke - Jun 15, 2005 - 1:47 am
thanks you it worked fine. i would like to ask you one thing are you working for symantec.
Cheryl - Jun 15, 2005 - 8:12 am
Shankar,
No, I do not work for Symantec. I am a grammar school teacher who has worked on Mac's since 1993. :-)
--------
Thank you for using MacOSX.com !
Cheryl
No, I do not work for Symantec. I am a grammar school teacher who has worked on Mac's since 1993. :-)
--------
Thank you for using MacOSX.com !
Cheryl
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