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TICKET ARCHIVE -> Mac Help Viewer

blue6353 - Aug 17, 2005 - 5:20 pm

I use my Mac Help quite a bit, but today when I went to use it, all I got was a white screen. The search field and the navigation buttons were still there, but nothing would happen when I entered a search and it wouldn't go to the Help 'home' page. Have I deleted a file or folder somewhere?

steve.

skapp - Aug 17, 2005 - 6:53 pm

Try the following:

In most cases doing the following will restore the Help Viewer:

1. Trash the following three files, if extant:

/Home/Library/Preferences/com.apple.help.plist
/Home/Library/Preferences/com.apple.helpui.plist
/Home/Library/Preferences/com.apple.helpviewer.plist

2. Trash the /Home/Library/Caches/com.apple.helpui folder.

3. Empty the Trash and Restart.

blue6353 - Aug 22, 2005 - 5:52 pm

thanks, that worked perfectly!
steve.