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TICKET ARCHIVE -> Mac Os Tiger Help

timgardner - Sep 17, 2005 - 6:57 am

I would like to open MAC OS Help.
If i go to Finder & click on Mac Help, I get a blank window.
I can go to Library & open Help Topics such as Safari help BUT there is no help for Mac OS Tiger.
Can you help me find it.
Thanks
Tim Gardner

bobw - Sep 17, 2005 - 7:33 am

Hi Tim

The Help Viewer preferences and/or caches file corruption may cause this problem.

Delete the following files, then restart and try Help.

HOME/Library/Preferences/ - (this file) com.apple.help.plist
HOME/Library/Preferences/ - (this file) com.apple.helpviewer.plist
HOME/Library/Cashes/ - (this file) com.apple.helpui (folder)

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Bobw - Macosx.com Tech Support

timgardner - Sep 17, 2005 - 12:46 pm

Hi
Did as you suggested & deleted those files & folder. Now no Mac OS help OR any other help at all.

Any others suggestions to get back these help files?

Tim

bobw - Sep 17, 2005 - 12:56 pm

Tim

Download Pacifist here;

http://www.charlessoft.com/

Use that to get a new Help Viewer off the Tiger disc and replace the old one.
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Bobw - Macosx.com Tech Support

timgardner - Sep 17, 2005 - 2:30 pm

Hi Bob,

Got Pacifist as you suggested, but can't find the file/files/folder to get MacOS Help working in Help Viewer!
Could you point me in the right direction?
Thanks
Tim Gardner

bobw - Sep 17, 2005 - 3:24 pm

Tim

You want to extract the Help Viewer off the disc with Pacifist, not any other files.
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Bobw - Macosx.com Tech Support

timgardner - Sep 17, 2005 - 5:35 pm

Hi Bob,

Thanks for your help, but I've done everything you suggested but had no success!
Any others suggestions before I give up?
Tim

bobw - Sep 18, 2005 - 9:30 am

Tim

Did you empty the Trash and try Help?
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Bobw - Macosx.com Tech Support

timgardner - Sep 18, 2005 - 11:34 am

Yes...still no Mac Help

bobw - Sep 18, 2005 - 11:41 am

Tim

I've uploaded my Help Viewer. Download it from this link;

http://homepage.mac.com/maktek/HelpViewer.zip

After you download and unzip it, hight the name and put a space between Help and Viewer, then put it here to replace yours;

System>Library>CoreServices

Then delete all those plist and Cache files again before trying Help. Restart, then try Help.
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Bobw - Macosx.com Tech Support

timgardner - Sep 20, 2005 - 3:38 pm

Hi Bob

Did as you suggested & still no joy!

Did exactly as you directed.

What esle could I try?

Regards
Tim

bobw - Sep 20, 2005 - 3:56 pm

Tim

Look here;

Library>Documentation>Help

Make sure that Help folder is there, and it should have the following in it;

AirPort.help
AppleScript.help
Bluetooth.help
MacHelp.help
OSXHIGuidelines
VoiceOver.help
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Bobw - Macosx.com Tech Support

timgardner - Sep 20, 2005 - 5:18 pm

Hi Bob

We could be getting somewhere. None of these files are in Help.

Whats the best way of replacing these


Tim

timgardner - Sep 20, 2005 - 5:35 pm

Hi Bob

Replaced those files in Library>Documemtation>Help using Pacifist but Help still not working after restart.

Tim

bobw - Sep 21, 2005 - 9:23 am

Tim

At this point, I would reinstall the System.
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Bobw - Macosx.com Tech Support

timgardner - Sep 21, 2005 - 11:01 am

Bob,

If I reinstall the system, how would it affect the way I've got things set up at present. Obviously I've got a number of other programs etc added to the system. Would these be deleted?

Cheers
Tim

bobw - Sep 21, 2005 - 1:25 pm

Tim

You can use Archive & Install. Read this page for the info;

http://www.thexlab.com/faqs/archiveinstall.html
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Bobw - Macosx.com Tech Support

timgardner - Sep 21, 2005 - 4:27 pm

Thanks Bob

Reinstalled & everything work !!

Thanks Very Much for your help.

Tim