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TICKET ARCHIVE -> Mac Os X 10.4.2 / Roxio Popcorn

okulcz - Oct 21, 2005 - 1:57 pm

hi

I have just installed tiger and ever since I get the error message when I try to use Popcorn

the application Popcorn quit unexpectedly
Mac OS X and other applications are not affected.

Click Reopen to open the application again. Click Report to see more details or send a report to Apple.

It just keeps quitting on me when I drag a folder in to copy

thanks
oksana

philippe99 - Oct 21, 2005 - 2:16 pm

Oksana, welcome to macosx.com

Well, Popcorn runs fine on my 10.4.2

Could you first apply the following maintenance tips:
(1) Could you try to repair permissions
(must be admin)
Launch Applications/Utilities/DiskUtility
On the left pane, select the drive
On the right, select the First Aid (or SOS) tab
Then click on repair permissions and let run; don not worry about messages like " new permissions...."
Quit DiskUtility
Shutdown and reboot

(2) could also download Macjanitor
http://personalpages.tds.net/~brian_...acjanitor.html
and use it to run the maintenance scripts
The maintenance scripts are Unix scripts which are automatically ran on your
Mac between 02Am and 04 am..if your Mac is on at this moment.
I can advice you to run, through Macjanitor, the daily script each day, the week script each week, ..and so on

(3) Could you also download Onyx
http://www.titanium.free.fr/pgs/english.html
and use it to clean the caches. use Onyx defaults


And also be sure to use the latest release of PopCorn

Regards
Philippe

okulcz - Oct 21, 2005 - 3:41 pm

hi phillipe

Thanks very much, I have done all that you suggested with no luck - still same problem. Yes, I had already updated my popcorn version to latest.

One new thing that I noticed was a icon of a unix unexecutable file on my desktop that says PkgInfo. I also tried reinstalling popcorn (over my original, yes I am admin, instead maybe I should re-install and then install?) I am at a loss
any other thoughts?

thanks
oksana

philippe99 - Oct 21, 2005 - 3:53 pm

Well, delete the application and the preferences file (in ~/Library/Preferences) (Spotlight only shows me two occurences of *Popcorn* stuff)

The re-install the 1.03

Regards
Philippe

okulcz - Oct 23, 2005 - 9:13 am

hi Phillipe

I just re-installed Popcorn and still same, the only thing that I did any different that I can think of (but shouldn't have any bearing on this) is I uninstalled suitcase and installed a trial version of Fontagent pro. I noticed that I also have a popcorn "crash log"
thanks
oksana

okulcz - Oct 23, 2005 - 10:57 am

hi phillipe

I just got it working - many, many thanks for your help - I have one more question, some of my files have transfered over as unix executable files, I have been trying to search on the net to understand what they are and why some of my old files from my old compt and OS 9 become these?

thanks again
oksana

philippe99 - Oct 23, 2005 - 4:15 pm

Do you have Classic (Os 9) on Tiger (Classic is not installed by default on Tiger but is on the Tiger DVD) ?
If not, this is quite common: Tiger does not find the signature (owner, ..) of the file, so guess it is a basic executable..basic executable is Unix exe file on Mac Osx.
That's for application from 9 to X.
Now, if that occurs for files, I do not know why ! Normally, unrecognized files have a generic file icon, but are not seen as Unix executable .

Regards
Philippe

okulcz - Oct 23, 2005 - 8:12 pm

hi phillipe

when I looked under system prefs / System - there is an icon for classic and when I double click - I get the message

You do not have a version of Mac OS 9 installed that supports Classic. Install Mac OS 9.1 or later (Classic Support).

in this case i transfered some OS 9 quark 5 files and brought them into tiger and quark 6 and they show up as the (incl icon) unix executable files. If I double click - I cannot open them - i get the Unix... message, but if I open them thru quark - they open. I have also found odd things like a file on my desktop called PkgInfo with the Unix... icon

thanks very much
oksana

philippe99 - Oct 24, 2005 - 2:27 pm

(1) yes, if when moved from 9 to X, a file keeps its generic icon, you must opened it through its application or through an application that can handle this format. Mac Osx try to discover the original application (or compatible one) through the file extension. If you do not have extension to the file (which was quite usual on mac OS9), the system can have problems to discover the 'creator' of the file.

(2) I do not know what is 'PkgInfo'; apple-I on this file brings an info Window; does this window speaks about something special ?

Philippe

okulcz - Oct 26, 2005 - 10:14 am

thank you, Phillipe

I have deleted the Pkginfo file - now I am getting the same message for my Illustrator program as I did for Popcorn

the application adobe illustrator quit unexpectedly
Mac OS X and other applications are not affected.

I have recently come over to os x and have not used my illustrator cs , had no problem with Photoshop cs (It was all part of the CS suite) - illustrator looks as if it is opening and you see it on screen as the spinning circle keeps spinning and then it just closes and gives me this message. I can't figure out why this has happened to the odd program and not the rest,

many thanks
oksana

philippe99 - Oct 26, 2005 - 1:21 pm

And what what Adobe support about this problem ?
Do you already contact them ?
Philippe