Ticket Options
Question Profile
| DATE | Feb 18, 2008 |
| TICKET | #336232 |
| STATUS | Closed |
| SUBJECT | Mac OS X Applications Crashing |
| CAT | Computers, Operating Systems, Applications or Connected Devices |
| TYPE | Operating System Features, Bugs and Problems |
| DESC | Apple |
| DESC | 10.5.X (Leopard) |
| PLATFORM | Apple Macintosh (Intel) |
| MODEL | MacBookPro3,1 |
| PROC | 2.4 GHz |
| RAM | 4 GB |
| DRIVE | 160 Gb |
| NAME | Tom |
| USERNAME | NetJunkie |
| TECHNICAL | Lots of Experience |
| ISSUE | Stumped |
Question Details
TICKET ARCHIVE -> Mac OS X Applications Crashing
NetJunkie - Feb 18, 2008 - 11:03 pm
Hello,
I have a MacBook Pro with the following overview:
Model Name: MacBook Pro
Model Identifier: MacBookPro3,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.4 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 4 MB
Memory: 4 GB
Bus Speed: 800 MHz
Boot ROM Version: MBP31.0070.B02
SMC Version: 1.16f8
Serial Number: XXXXXXXXXXX
Sudden Motion Sensor:
State: Enabled
I bought this in November in order to move from a PC to Mac. From the beginning I was having problems with apps crashing. I had installed FF and TBird and I thought that it was due to 3rd Party Apps. However, after weeks of frustration, I decided to reformat and reinstall the OS, which I did two weekends ago. I have installed all of the updates from Apple and since the install, I have cut and saved every crash report prior to sending to Apple. I have used Disk Utilities to verify disk permissions and repair disk permissions (I also kept the output from this as well.
I do not have AppleCare, but I did buy the xtended warranty from Best Buy and have no problem bringing this back. However, I do not believe that this is a hardware problem, so I am sure that they will be limited in what they will do other than keep my machine for a period of time.
I am at my wits end and could use any insight or advice you may have to resolve this frustrating issue. I have attached the last system crash for your review, but can send all of the crash files if necessary. Any assistance in resolving this is greatly appreciated.
Regards,
Tom
I have a MacBook Pro with the following overview:
Model Name: MacBook Pro
Model Identifier: MacBookPro3,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.4 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 4 MB
Memory: 4 GB
Bus Speed: 800 MHz
Boot ROM Version: MBP31.0070.B02
SMC Version: 1.16f8
Serial Number: XXXXXXXXXXX
Sudden Motion Sensor:
State: Enabled
I bought this in November in order to move from a PC to Mac. From the beginning I was having problems with apps crashing. I had installed FF and TBird and I thought that it was due to 3rd Party Apps. However, after weeks of frustration, I decided to reformat and reinstall the OS, which I did two weekends ago. I have installed all of the updates from Apple and since the install, I have cut and saved every crash report prior to sending to Apple. I have used Disk Utilities to verify disk permissions and repair disk permissions (I also kept the output from this as well.
I do not have AppleCare, but I did buy the xtended warranty from Best Buy and have no problem bringing this back. However, I do not believe that this is a hardware problem, so I am sure that they will be limited in what they will do other than keep my machine for a period of time.
I am at my wits end and could use any insight or advice you may have to resolve this frustrating issue. I have attached the last system crash for your review, but can send all of the crash files if necessary. Any assistance in resolving this is greatly appreciated.
Code:
Sun Feb 17 18:12:52 2008
panic(cpu 1 caller 0x001A8C8A): Kernel trap at 0x0040380c, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0x0000001c, CR3: 0x013e8000, CR4: 0x00000660
EAX: 0x00000000, EBX: 0x0ac44520, ECX: 0x00000000, EDX: 0x55299038
CR2: 0x0000001c, EBP: 0x5b99bbf8, ESI: 0x06b39e18, EDI: 0x00000001
EFL: 0x00010202, EIP: 0x0040380c, CS: 0x00000008, DS: 0x09900010
Error code: 0x00000000
Backtrace, Format - Frame : Return Address (4 potential args on stack)
0x5b99b9f8 : 0x12b0e1 (0x457024 0x5b99ba2c 0x13321a 0x0)
0x5b99ba48 : 0x1a8c8a (0x460550 0x40380c 0xe 0x45fd00)
0x5b99bb28 : 0x19eb67 (0x5b99bb40 0x552ae020 0x5b99bbf8 0x40380c)
0x5b99bb38 : 0x40380c (0xe 0x73d0048 0x10 0x10)
0x5b99bbf8 : 0x76188e (0xacc4520 0x1 0xe6760000 0x5)
0x5b99bcb8 : 0x7619a8 (0x9903a78 0xe000003 0x5b99bebc 0xb064700)
0x5b99bcd8 : 0x2023b5 (0xe000003 0x5b99bebc 0x1 0x6)
0x5b99bd78 : 0x1f5131 (0x5b99bdac 0x246 0x5b99bdd8 0x1d9207)
0x5b99bdd8 : 0x1eb98f (0x819eb90 0x5b99bebc 0x1 0x5b99bf54)
0x5b99be68 : 0x38a35e (0x73eaab0 0x5b99bebc 0x0 0x5b99bf54)
0x5b99bf18 : 0x38a656 (0x5b99bf54 0x73eaab0 0xbffdf1d0 0x0)
0x5b99bf78 : 0x3dbe77 (0x73f1a00 0x9909be0 0x9909c24 0xffffffff)
0x5b99bfc8 : 0x19f084 (0x7cf8b00 0x0 0x10 0x7cf8b00)
No mapping exists for frame pointer
Backtrace terminated-invalid frame pointer 0xbffff388
Kernel loadable modules in backtrace (with dependencies):
com.apple.iokit.IOStorageFamily(1.5.2)@0x753000->0x76afff
BSD process name corresponding to current thread: DiskManagementTo
Mac OS version:
9C31
Kernel version:
Darwin Kernel Version 9.2.0: Tue Feb 5 16:13:22 PST 2008; root:xnu-1228.3.13~1/RELEASE_I386
System model name: MacBookPro3,1 (Mac-F4238BC8) Tom
RAMPCHECK - Feb 18, 2008 - 11:09 pm
Tom,
What you have listed here is a backtrace and does not help me much since I cannot see the whole thing and don't have access to the other log files.
Here is a few questions that will help me help you:
1) is all 4GB of ram Apple Ram, or did you have it added at best buy?
2) what is running on the system when this happens? Is it consistantly that (those applications)
3) is it telling you to restart, or is it simply the apps that are crashing and can be reopened after.
4) when you did the erase and install, did you bring over any of the backed up user data or applications? If so, what was the method for doing this
Take care
What you have listed here is a backtrace and does not help me much since I cannot see the whole thing and don't have access to the other log files.
Here is a few questions that will help me help you:
1) is all 4GB of ram Apple Ram, or did you have it added at best buy?
2) what is running on the system when this happens? Is it consistantly that (those applications)
3) is it telling you to restart, or is it simply the apps that are crashing and can be reopened after.
4) when you did the erase and install, did you bring over any of the backed up user data or applications? If so, what was the method for doing this
Take care
NetJunkie - Feb 19, 2008 - 10:58 am
Thanks for the quick response. Here are my answers:
1) is all 4GB of ram Apple Ram, or did you have it added at best buy?
A: No both 2GB modules are not Apple RAM, they are:
2GB Patriot PSA22GICDS & 2 GB Kingston KTA-MB667/2GR. I did have to remove both to get the information and made sure that they were both well seated.
2) what is running on the system when this happens? Is it consistently that (those applications)
A: They are all Apple Apps (Safari, Mail, iCal, iTunes). Most of the time it is Safari. I have not installed any 3rd party apps at this time trying to identify the issue
3) is it telling you to restart, or is it simply the apps that are crashing and can be reopened after.
A: I have to system failures, where the I get the Apple version of the BSOD, where all I can do is power down by using the power button. The rest are all applications quitting during use and requiring a restart.
4) when you did the erase and install, did you bring over any of the backed up user data or applications? If so, what was the method for doing this
A: I did not use TimeMachine to reinstall. It was a clean install. I did a custom install where I did not install the MS office sample sw or the iWorks sample sw as I installed the full version of iWorks. I also did not install all of the language support files as I did not need them. I only moved documents to the MacBook as I have kept media files on an external HD for the time being.
As I said in my first email, I have all of the crash reports and can pull the logs if you feel that it will assist you with the diagnosis. I will say that I have seen on several forums that this has happened to others.
Thanks Again,
Tom
1) is all 4GB of ram Apple Ram, or did you have it added at best buy?
A: No both 2GB modules are not Apple RAM, they are:
2GB Patriot PSA22GICDS & 2 GB Kingston KTA-MB667/2GR. I did have to remove both to get the information and made sure that they were both well seated.
2) what is running on the system when this happens? Is it consistently that (those applications)
A: They are all Apple Apps (Safari, Mail, iCal, iTunes). Most of the time it is Safari. I have not installed any 3rd party apps at this time trying to identify the issue
3) is it telling you to restart, or is it simply the apps that are crashing and can be reopened after.
A: I have to system failures, where the I get the Apple version of the BSOD, where all I can do is power down by using the power button. The rest are all applications quitting during use and requiring a restart.
4) when you did the erase and install, did you bring over any of the backed up user data or applications? If so, what was the method for doing this
A: I did not use TimeMachine to reinstall. It was a clean install. I did a custom install where I did not install the MS office sample sw or the iWorks sample sw as I installed the full version of iWorks. I also did not install all of the language support files as I did not need them. I only moved documents to the MacBook as I have kept media files on an external HD for the time being.
As I said in my first email, I have all of the crash reports and can pull the logs if you feel that it will assist you with the diagnosis. I will say that I have seen on several forums that this has happened to others.
Thanks Again,
Tom
RAMPCHECK - Feb 19, 2008 - 1:10 pm
Tom,
my first impression from reading your response is the ram is causing the OS to crash. If you still have the ram from Apple, try replacing it with the OEM ram, do another erase and run for a day or so.
I've seen this many times before and it is almost always ram that is damaging the file system and OS.
my first impression from reading your response is the ram is causing the OS to crash. If you still have the ram from Apple, try replacing it with the OEM ram, do another erase and run for a day or so.
I've seen this many times before and it is almost always ram that is damaging the file system and OS.
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