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TICKET ARCHIVE -> macbook not starting

cathyr - Feb 4, 2008 - 11:19 pm

My macbook is not starting properly. it starts but shows a gray screen with first an apple logo, then a circle with a line (non smoking type) and then a briefcase with a question mark. Can you help?

tubajensen - Feb 5, 2008 - 10:58 am

This article might help:

http://docs.info.apple.com/article.html?artnum=106805

Allan

cathyr - Feb 6, 2008 - 8:09 pm

Thank you for the address for the article. Unfortunately I was not able to use the "option start" with any success. i inserted the start up CD and went to utilities and disk repair but it was unable to repiar the disk. Now the CD is in the computer and I can't get it out. Should I just take it in to where I purchashed it as it is only2 months old. I have no idea how this could have happened. I used it quite successfully the day before.

tubajensen - Feb 7, 2008 - 2:06 am

You should definitely take the MacBook to the store where you bought it. They should know how to help you.

All the best,
Allan

cathyr - Feb 9, 2008 - 5:04 pm

Thank you. I have taken it to the store where I purchased it and they are now running a diagnostic check.