Ticket Options
Question Profile
| DATE | Dec 17, 2007 |
| TICKET | #335351 |
| STATUS | Closed |
| SUBJECT | Microsoft Office doesn't launch |
| CAT | Computers, Operating Systems, Applications or Connected Devices |
| TYPE | Software Applications |
| DESC | Other Software |
| DESC | |
| PLATFORM | Apple Macintosh (Intel) |
| MODEL | ? |
| PROC | 2 GHz intel Core Duo |
| RAM | 1 GB 667 Mhz DDR2 SDRAM |
| DRIVE | 80 GB |
| NAME | Thomas |
| USERNAME | ThomasT |
| TECHNICAL | Beginner |
| ISSUE | Totally Lost |
Question Details
TICKET ARCHIVE -> Microsoft Office doesn't launch
ThomasT - Dec 17, 2007 - 12:23 pm
I have a Mac-book OS X version 10.4.11.
When I want to launch Office programs nothing happens. I tried to update everything and reinstall office but nothing happens.
I can't run auto uninstall, or auto-install from the Office CD .
When i look in the program list in the system profile i can't find office....
I searched mac support and found a hint to make changes in the "terminal" but couldn't enter my password...
Its difficult to work without those programs, if anyone have ideas or tried it please help!
Thomas
When I want to launch Office programs nothing happens. I tried to update everything and reinstall office but nothing happens.
I can't run auto uninstall, or auto-install from the Office CD .
When i look in the program list in the system profile i can't find office....
I searched mac support and found a hint to make changes in the "terminal" but couldn't enter my password...
Its difficult to work without those programs, if anyone have ideas or tried it please help!
Thomas
Serenak - Dec 17, 2007 - 5:45 pm
Hello Thomas
thanks for choosing macosx.com and I will try to assist you as best I can.
First of all open Applications/Utilities/Disk Utility and run the "Repair Permissions" and see if that helps - also check that your normal account has Admin privileges... if it doesn't try to give it Admin privileges. See if that helps
If that doesn't help then do the following... boot from the installer disk and once it is running get the Disk Utility and run the Repair Disk - if it fixes errors repeat until it says no repairs were needed.
If that doesn't help you can try creating a new Admin enabled account on the Mac and using that to try installing Office and see if it will run from there. If it does o back to your usual account and try to run Office from that... if it works in the "clean" account but not your normal one the problem is related to your account in some way. If you can't create a clean account try booting from the Installer and look in the menu for the Reset Password tool
If none of the above help you may want to consider an Archive and Install (preserving users and settings)
Come back and tell me if any of the above helped - if not we can explore some more esoteric things.
thanks for choosing macosx.com and I will try to assist you as best I can.
First of all open Applications/Utilities/Disk Utility and run the "Repair Permissions" and see if that helps - also check that your normal account has Admin privileges... if it doesn't try to give it Admin privileges. See if that helps
If that doesn't help then do the following... boot from the installer disk and once it is running get the Disk Utility and run the Repair Disk - if it fixes errors repeat until it says no repairs were needed.
If that doesn't help you can try creating a new Admin enabled account on the Mac and using that to try installing Office and see if it will run from there. If it does o back to your usual account and try to run Office from that... if it works in the "clean" account but not your normal one the problem is related to your account in some way. If you can't create a clean account try booting from the Installer and look in the menu for the Reset Password tool
If none of the above help you may want to consider an Archive and Install (preserving users and settings)
Come back and tell me if any of the above helped - if not we can explore some more esoteric things.
ThomasT - Dec 20, 2007 - 9:11 am
Hello
Sorry I haven't replied on your mail. I'm trying the things that you have been suggesting, but without any luck. I need some basic support finding the different files in danish.... I will return with an answer!
Thomas
Sorry I haven't replied on your mail. I'm trying the things that you have been suggesting, but without any luck. I need some basic support finding the different files in danish.... I will return with an answer!
Thomas
Serenak - Dec 20, 2007 - 9:55 am
Crikey...
Well your English is a lot better than my Danish that is for sure
Well your English is a lot better than my Danish that is for sure
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