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TICKET ARCHIVE -> Microsoft Word 2004 for Mac

James Johnson - Jun 11, 2008 - 8:07 am

I have Microsoft Word 11.3.8 (I had 11.3.5 but updated today).
When checking my Preferences under Spelling and Grammar, it is all greyed out and I cannot :
Check as you type
always suggest corrections, etc.
How do I make sure that I can use these preferences, please?

macbri - Jun 13, 2008 - 8:06 pm

Hi James -

Try trashing your Word preferences file in ~/Library/Preferences (look for and trash a file called com.microsoft.Word.plist).

Make sure Word isn't running when you trash the preferences file, then launch Word and see if that addresses the problem.

Also, the current version of Word is 11.4.2. The Microsoft Updater won't tell you if there's additional updates after you apply a single update, the best trick is to just keep applying updates until it says no more are available.

- MacOSX.com

James Johnson - Jun 14, 2008 - 6:38 am

I tried that but no difference.
When I try to check the gramar, a sheet tells me that Grammar (UK) is not loaded.
I have noticed but ignored the fact that the spell checker is not working.
Is the next stage to delete the MS Word application and start over again? But this mean downloading a whole lot of updates.

James Johnson

macbri - Jun 14, 2008 - 9:50 am

Before re-installing let's try something else -- In System Preferences create a new acccount. Login to that account, launch Word and see if the problem persists. If not, then we know the problem occurs in your account only which means re-installing Office/Word from scratch is probably not required.

James Johnson - Jun 14, 2008 - 1:42 pm

I created a new account, and logged in on that account. The problem persists.
When I used Tools and tried to Grammar check, the response was, "Grammar UK file not loaded" or words to that effect.

What now?

macbri - Jun 16, 2008 - 1:25 pm

Hi James -

I've searched various forums and whatever without success, I can't seem to find mention of your problem with Word. If it were me I'd try deleting and re-installing Microsoft Office. Rather just deleting the applications, I'd use the un-installer to make sure everything gets removed.

However, I appreciate your concerns that the all the updates will have to be downloaded again, so I'll re-open this case to see if any other tech has additional suggestions. If so, great, if not, try the re-install and either re-open this new ticket, or submit a new one if things still aren't working right.

James Johnson - Jun 17, 2008 - 12:23 am

Thank you, it is what I expected. I shall use the Uninstaller.
James

James Johnson - Jun 17, 2008 - 8:22 am

I have now reinstalled. Thank you for the hint about continually checking for updates. The first response was "No updates are required". I have now got MS Word 2004 for Mac 11.4.2 (TWO).
The problem with the grayed out Spelling and Grammar has been resolved.
Thank you.
A problem I had earlier has not however been solved by this reinstallation and updating. That is, when using the "Page number of total pages" the monitor shows, "page 1 of 4, page 2 of 4, page 3 of 4, page 4 of 4" But PRINTS, PAGE 1 OF 1, PAGE 2 OF 2, page 3 of 3, page 4 of 4".
I have asked this question before, but have not been able to resolve the issue.
Thank you for your help.
James Johnson

TechSupport - Jun 20, 2008 - 8:30 am

We apologize for not being able to resolve the issue you asked of us. It is the absolute worst case scenario for us to do this. In our review of why this happens, it generally is related to either the particular issue being addressed or frequently, incomplete or incorrect information provided. We hope by moving your request to the public forums that you will be able to get a solution without leaving you empty handed.

Your ticket has been closed with our support team. Your request has just been posted to Mac OS X System & Mac Software and is available for your viewing at:

http://macosx.com/forums/showthread.php?t=301324

Again, thank you for using Macosx.com. We hope you will consider using us again in the future.