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Question Profile
| DATE | Jan 6, 1999 |
| TICKET | #113582 |
| STATUS | Closed |
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| DESC | |
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| NAME | |
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| TECHNICAL | |
| ISSUE |
Question Details
TICKET ARCHIVE -> Modem Connection
No Wonder User - Jan 6, 1999 - 5:32 am
Knowledge Level: Intermediate
Problem: Software
Computer Type: Apple
Model: PowerMac 5500/250
RAM: 64meg
RAM Enhancer: Virtual Memory
OS Version: MacOS 8.1
Description:
Installed Global Village Teleport 56k v90 modem.Completely removed Apple Geoport internal modem to get system to recognise the 56k.Deactivated all apple telecom extensions.Occasionaly will connect but mostly fails with "check correct port and modem type are selected in the modem control panel". Checked GV control panel, modem control panel port and type, chooser printer corect, apple talk off, reinstalled GV software, downloaded latest modem scripts from GV tried several,zapped pram, rebuilt desktop.
Connection is with PPP, this is set ok,tcp/ip is set ok.Reselecting chooser and modem control panel sometimes gets it connecting but it is random and doesn't consistently connect after any specific reselection.I am going to get the modem checked to isolate that part.After turning computer on this morning it connected twice running I thought great my troubles are over, then failed next connect, then a connect then unable to connect at all for about 8 tries.Internal modem back in now and have an expensive 56k sitting here in its box.Tried modem connected to printer port as well same result.Hope I haven't spoilt your day.Is there any way to avoid removing the internal modem to connect an external?
Any ideas would be appreciated
Thankyou.
Send Attachments?
Problem: Software
Computer Type: Apple
Model: PowerMac 5500/250
RAM: 64meg
RAM Enhancer: Virtual Memory
OS Version: MacOS 8.1
Description:
Installed Global Village Teleport 56k v90 modem.Completely removed Apple Geoport internal modem to get system to recognise the 56k.Deactivated all apple telecom extensions.Occasionaly will connect but mostly fails with "check correct port and modem type are selected in the modem control panel". Checked GV control panel, modem control panel port and type, chooser printer corect, apple talk off, reinstalled GV software, downloaded latest modem scripts from GV tried several,zapped pram, rebuilt desktop.
Connection is with PPP, this is set ok,tcp/ip is set ok.Reselecting chooser and modem control panel sometimes gets it connecting but it is random and doesn't consistently connect after any specific reselection.I am going to get the modem checked to isolate that part.After turning computer on this morning it connected twice running I thought great my troubles are over, then failed next connect, then a connect then unable to connect at all for about 8 tries.Internal modem back in now and have an expensive 56k sitting here in its box.Tried modem connected to printer port as well same result.Hope I haven't spoilt your day.Is there any way to avoid removing the internal modem to connect an external?
Any ideas would be appreciated
Thankyou.
Send Attachments?
No Wonder Tech - Jan 6, 1999 - 1:32 pm
January 6th
Helo Jim,
You might find it useful to download the "firmware" that was recently isued for Global Village 56K modems. Go to their web site and "see if it pertains to your modem", it did for my GVC Platinum 56K Flex model.
A lot of people seem to incur problems by forgetting to turn off "virus detection software and extensions" when they load "new software". I responded to more than a dozen such problems over the Christmas and New Year week.
Frank Brunner
No Wonder
Helo Jim,
You might find it useful to download the "firmware" that was recently isued for Global Village 56K modems. Go to their web site and "see if it pertains to your modem", it did for my GVC Platinum 56K Flex model.
A lot of people seem to incur problems by forgetting to turn off "virus detection software and extensions" when they load "new software". I responded to more than a dozen such problems over the Christmas and New Year week.
Frank Brunner
No Wonder
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