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TICKET ARCHIVE -> need driver for Sony DVD RW DW-Q28A

silouan2 - Mar 6, 2008 - 12:52 pm

Hello I'm having major problems burning DVDs using Toast Titanium 7 and my Sony DVD RW DW-Q28A Dual Layer Burner on my iMac. According to many forums I've looked at I need to install a firmware update but I can't find anywhere to download the firmware for this burner. Can you help me with this? Thanks, Thomas

CaribbeanOS-X - Mar 6, 2008 - 1:07 pm

Silouan2:

http://forum.rpc1.org/index.php

try that forum for Firmware from sony...

i am running out to a meeting, i'll try to get back to you later but that will give you a place to start.

Best,

CaribbeanOS-X

silouan2 - Mar 8, 2008 - 7:48 am

Thanks, maybe its just me; but every link I try from these forums is either to an Intel/Microsoft based driver or to a page which no longer has a real connection to the download. I didn't think that my superdrive was that old but I can't find any firmware for it on the Sony site either.

CaribbeanOS-X - Mar 9, 2008 - 12:40 am

I'll open it up to other techs. that site has always been helpful for my mac needs.

Hopefully some of the other techs can point you in the right direction.

Best,

CaribbeanOS-X

silouan2 - Mar 11, 2008 - 2:38 am

Thanks, I'm really stumped here; I thought this was a fairly recent superdrive, i don't see why its so hard to find drivers for it.

TechSupport - Mar 14, 2008 - 2:40 am

We apologize for not being able to resolve the issue you asked of us. It is the absolute worst case scenario for us to do this. In our review of why this happens, it generally is related to either the particular issue being addressed or frequently, incomplete or incorrect information provided. We hope by moving your request to the public forums that you will be able to get a solution without leaving you empty handed.

Your ticket has been closed with our support team. Your request has just been posted to Mac OS X System & Mac Software and is available for your viewing at:

http://macosx.com/forums/showthread.php?t=299140

Again, thank you for using Macosx.com. We hope you will consider using us again in the future.