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Question Profile
| DATE | Jul 9, 2007 |
| TICKET | #334433 |
| STATUS | Closed |
| SUBJECT | Not printing, Adobe not loading |
| CAT | Computers, Operating Systems, Applications or Connected Devices |
| TYPE | Operating System Features, Bugs and Problems |
| DESC | Apple |
| DESC | 10.4.X (Tiger) |
| PLATFORM | Apple Macintosh (PowerPC G3,G4,G5) |
| MODEL | G5 |
| PROC | g5 |
| RAM | 1+ g |
| DRIVE | 300 g |
| NAME | John |
| USERNAME | gantde |
| TECHNICAL | Lots of Experience |
| ISSUE | Some Troubleshooting |
Question Details
TICKET ARCHIVE -> Not printing, Adobe not loading
gantde - Jul 9, 2007 - 12:24 pm
I suddenly started to get the message ""You can not print"" on 3 different printers. At the same time I couldn't open any of the Adobe CS2 apps. I re-installed OS 10.4 and this fixed the problem except that I now some preferences and print drivers to reset.
If this happens again, which I think I can expect, is there another less drastic way to fix the problem? I did try restarting, but I didn't think that just reloading CS2 would help bring my printing service back.
Thank you
John de Gant
Graphic Design & Packaging Production
?The W.E. Bassett Company
Phone: 203-926-5373
Fax: 203-929-8963
jdegant@trim.com
If this happens again, which I think I can expect, is there another less drastic way to fix the problem? I did try restarting, but I didn't think that just reloading CS2 would help bring my printing service back.
Thank you
John de Gant
Graphic Design & Packaging Production
?The W.E. Bassett Company
Phone: 203-926-5373
Fax: 203-929-8963
jdegant@trim.com
Natobasso - Jul 10, 2007 - 1:53 pm
How are you connected to the three printers?
gantde - Jul 10, 2007 - 2:12 pm
2 inkjets on USB
1 Laser color copier over network
1 Laser color copier over network
gantde - Jul 12, 2007 - 2:36 pm
USB - Epson Stylus Photo 2200
USB - HP office inkjet 1200
Over network - Konica-Minolta 450 PS(P)
USB - HP office inkjet 1200
Over network - Konica-Minolta 450 PS(P)
gantde - Jul 12, 2007 - 2:38 pm
I would also like to know why the Adobe CS2 Programs didn't open?
Thank you
Thank you
Natobasso - Jul 14, 2007 - 11:14 am
A few things to try first:
1. repair permissions: apps/utilities/disk utility/repair permissions
2. move cs pref and plist files to trash so they are recreated when the apps are restarted (search for 'illustrator', etc. and grab the .plist and .pref files you find
Let me know if this fixes it, if not, you may need to delete your printers and re add them to the queue.
1. repair permissions: apps/utilities/disk utility/repair permissions
2. move cs pref and plist files to trash so they are recreated when the apps are restarted (search for 'illustrator', etc. and grab the .plist and .pref files you find
Let me know if this fixes it, if not, you may need to delete your printers and re add them to the queue.
gantde - Jul 16, 2007 - 9:39 am
This will be a big help next time it happens, I fixed it this time by reloading the operating system. I am making copies of my adobe prefs so things will be tthe same after I need to delete them.
I will see to that my company makes a donation
Thank You very much
John de Gant
Graphic Design & Packaging Production
The W.E. Bassett Company
100 Trap Falls Road Extension
Shelton, CT 06484
Phone: 203-926-5373
Fax: 203-929-8963
jdegant@trim.com
I will see to that my company makes a donation
Thank You very much
John de Gant
Graphic Design & Packaging Production
The W.E. Bassett Company
100 Trap Falls Road Extension
Shelton, CT 06484
Phone: 203-926-5373
Fax: 203-929-8963
jdegant@trim.com
Natobasso - Jul 16, 2007 - 10:50 am
Excellent! Shall I close this thread?
gantde - Jul 16, 2007 - 10:56 am
Yes please do
and thanks again!
and thanks again!
Natobasso - Jul 16, 2007 - 11:00 am
Anytime, and thank you for your offer of a donation! Talk soon.
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