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Question Profile
| DATE | Sep 7, 2007 |
| TICKET | #334628 |
| STATUS | Closed |
| SUBJECT | Open pop-up "reminder" |
| CAT | Computers, Operating Systems, Applications or Connected Devices |
| TYPE | Software Applications |
| DESC | Antivirus, Security, Utilities |
| DESC | |
| PLATFORM | Apple Macintosh (Intel) |
| MODEL | Apple MacBook Pro |
| PROC | 1.83 |
| RAM | 1.5GB RAM |
| DRIVE | 80 GB |
| NAME | Andre |
| USERNAME | PoopaAnski |
| TECHNICAL | Little Experience |
| ISSUE | Lots of Troubleshooting |
Question Details
TICKET ARCHIVE -> Open pop-up "reminder"
PoopaAnski - Sep 7, 2007 - 9:38 pm
Good evening, a pop-up "reminder" doesn't seem to go away. I had a pop-up question before that worked well, but following the same instruction this time does nothing.
I wanted to install a good internet security program. I read about that problems with Norton and MacAfee, so I chose to try two offered on the Apple site. MacScan and InternetScan(?) I didn't like the Internet scan, so I let that run out. The MacScan worked well. It removed all of the advertising cookies and it was fast.
Last night, I bought the full program. At first, it froze after I got the registration number. I restarted the computer and it allowed me to register. But, the program wouldn't go any further from there. I spent the next hour attempting over and over to get the program to work. It looks like it's initiating but then all of a sudden, nothing. It quits.
Help!
I wanted to install a good internet security program. I read about that problems with Norton and MacAfee, so I chose to try two offered on the Apple site. MacScan and InternetScan(?) I didn't like the Internet scan, so I let that run out. The MacScan worked well. It removed all of the advertising cookies and it was fast.
Last night, I bought the full program. At first, it froze after I got the registration number. I restarted the computer and it allowed me to register. But, the program wouldn't go any further from there. I spent the next hour attempting over and over to get the program to work. It looks like it's initiating but then all of a sudden, nothing. It quits.
Help!
PoopaAnski - Sep 8, 2007 - 10:22 pm
I'm also experiencing that when I turn on the computer that there are "recovered files" in the trash-- what's this about? I sent a trouble ticket to Apple and again, I sent an email to securemac.com the owner of MacScan. I was told that there forwarding my "complaint" upwards.
DeltaMac - Sep 9, 2007 - 4:01 pm
The 'recovered files' folder in the trash is a normal occurrence when you restart. When you restart, OS X cleans out certain temp files that are created by a large variety of software. Those retrieved files are placed in that 'recovered files' folder that is in the trash. Feel free to look there before you empty the trash, You will see the same types of files almost every time. You won't necessarily see one every time you restart.
This does not indicate any problem with your system, and is simply the result of normal system maintenance when you choose to restart.
About the MacScan program - have you downloaded the current update from their website? I checked around at the various download sites, and MacScan is not a good product according to user comments. The best anti-virus software (if you must use it) is ClamXav - here's a link to a download page, and it's free!
http://www.versiontracker.com/dyn/moreinfo/macosx/24449
Personally, I don't use any anti-virus software (don't trust it), and never have. OS X still has almost no threat from any source. I don't expect that to change any time soon.
The best that I can recommend is turning on the built-in firewall, if you know how to configure that. You might post your questions about that at the main forums at this site. You'll get more responses.
- Dale
This does not indicate any problem with your system, and is simply the result of normal system maintenance when you choose to restart.
About the MacScan program - have you downloaded the current update from their website? I checked around at the various download sites, and MacScan is not a good product according to user comments. The best anti-virus software (if you must use it) is ClamXav - here's a link to a download page, and it's free!
http://www.versiontracker.com/dyn/moreinfo/macosx/24449
Personally, I don't use any anti-virus software (don't trust it), and never have. OS X still has almost no threat from any source. I don't expect that to change any time soon.
The best that I can recommend is turning on the built-in firewall, if you know how to configure that. You might post your questions about that at the main forums at this site. You'll get more responses.
- Dale
PoopaAnski - Sep 9, 2007 - 7:10 pm
Dale,
Thanks. But, let me ask you...I love YouTube, I've now converted those videos by Vixy.net to a Quicktime file, but with all of the scary talk about hackers breaking into the OSX, I didn't want to take any chances. The spam idea seemed a good idea. You're right though, but it took me soooooo long to be able to buy a Mac.
What about Joost? It now doesn't open and when I attempt to go to the site, it says that something is preventing it from downloading? If these "recovered files" are an innocent computer action, what do you think is happening with Joost?
Thanks. But, let me ask you...I love YouTube, I've now converted those videos by Vixy.net to a Quicktime file, but with all of the scary talk about hackers breaking into the OSX, I didn't want to take any chances. The spam idea seemed a good idea. You're right though, but it took me soooooo long to be able to buy a Mac.
What about Joost? It now doesn't open and when I attempt to go to the site, it says that something is preventing it from downloading? If these "recovered files" are an innocent computer action, what do you think is happening with Joost?
PoopaAnski - Sep 9, 2007 - 7:28 pm
Dale,
The Joost is working again. Never mind.
Can you tell me how to get rid of that annoying pop-up reminder that Internet Scan is expired?
I've already taken an earlier advice of
System Preference
Accounts
Login Items
delete
But this pop-up doesn't appear at all in system accounts.
The Joost is working again. Never mind.
Can you tell me how to get rid of that annoying pop-up reminder that Internet Scan is expired?
I've already taken an earlier advice of
System Preference
Accounts
Login Items
delete
But this pop-up doesn't appear at all in system accounts.
DeltaMac - Sep 9, 2007 - 8:51 pm
Who makes Internet Scan? I can't find any reference to software by that name. The company that provides it would help a lot. (It isn't Apple, by the way)
If Internet Scan has expired, then you probably need to remove it, somehow...
Is there a preference pane for that in System Preferences?
Then you delete that pane from /Library/PreferencePanes, or from your user/Library/PreferencePanes folder. Or, check in StartupItems folders in either of those two Library folders. In the /Library, you can also check in your Launch Daemons folder, if it exists. Or, the Frameworks folder, or in your /System/Library, looking in those same folders, or check in some of the other folders in your /System/Library for something with the name Internet Scan, or very similar to that.
As you can see, a startup file could be anywhere on your drive - also look in each Applications Support folder that you find (you should find at least two)
There's possibly around ten different places in your system where you can find startup apps. Sometimes you get lucky, sometimes it's not so easy.
The quickest way to get rid of that 'expired' notice is to find the original installer, and see if there is any information about removing the software. You should also go to the internet site for the software publisher, if you know who it is....
- Dale
If Internet Scan has expired, then you probably need to remove it, somehow...
Is there a preference pane for that in System Preferences?
Then you delete that pane from /Library/PreferencePanes, or from your user/Library/PreferencePanes folder. Or, check in StartupItems folders in either of those two Library folders. In the /Library, you can also check in your Launch Daemons folder, if it exists. Or, the Frameworks folder, or in your /System/Library, looking in those same folders, or check in some of the other folders in your /System/Library for something with the name Internet Scan, or very similar to that.
As you can see, a startup file could be anywhere on your drive - also look in each Applications Support folder that you find (you should find at least two)
There's possibly around ten different places in your system where you can find startup apps. Sometimes you get lucky, sometimes it's not so easy.
The quickest way to get rid of that 'expired' notice is to find the original installer, and see if there is any information about removing the software. You should also go to the internet site for the software publisher, if you know who it is....
- Dale
PoopaAnski - Sep 9, 2007 - 9:56 pm
Dave,
I'll follow your suggestions. Again, I've been careless in my descriptions--the software is called "Internet Cleanup" Since, I thought that MacScan was a good buy, and Internet Cleanup looked very complicated to maintain plus it was significantly slower, I said "what the hell!" And, went with MacScan.
I'll try your suggestions about researching where this pop-up maybe. I didn't know computers were so much maintenance-- I see it's cheaper and less hassles to have a woman!
I'll follow your suggestions. Again, I've been careless in my descriptions--the software is called "Internet Cleanup" Since, I thought that MacScan was a good buy, and Internet Cleanup looked very complicated to maintain plus it was significantly slower, I said "what the hell!" And, went with MacScan.
I'll try your suggestions about researching where this pop-up maybe. I didn't know computers were so much maintenance-- I see it's cheaper and less hassles to have a woman!
DeltaMac - Sep 10, 2007 - 12:51 am
Next time, before you download some of this crap...at least check at one of the software download sites (such as versiontracker.com), and don't rely on what the publisher has to say. Internet Cleanup is considered less useful than MacScan, if that is possible.
The fun begins when you uninstall, which seems to require downloading a different product from the Allume junk, Well, good luck with this
http://support.smithmicro.com/techsu...Z2U9MQ**&p_li=
If you really want less maintenance, try _not_ installing some of the useless software that's out there.
Right now, 'internet protection' - viruses, malware, popups, etc, that you _should_ protect against on a PC with Windows - really isn't necessary on a Mac. Someone who convinces you of that is probably trying to sell you something. Don't fall for it so quickly. You can see the problems that some of that will cause.... The 'solution' is worse than the problem, it seems!
- Dale
The fun begins when you uninstall, which seems to require downloading a different product from the Allume junk, Well, good luck with this
http://support.smithmicro.com/techsu...Z2U9MQ**&p_li=
If you really want less maintenance, try _not_ installing some of the useless software that's out there.
Right now, 'internet protection' - viruses, malware, popups, etc, that you _should_ protect against on a PC with Windows - really isn't necessary on a Mac. Someone who convinces you of that is probably trying to sell you something. Don't fall for it so quickly. You can see the problems that some of that will cause.... The 'solution' is worse than the problem, it seems!
- Dale
PoopaAnski - Sep 10, 2007 - 4:35 am
Thanks again.
All the best,
Andre
All the best,
Andre
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