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TICKET ARCHIVE -> OS X 10.3.4 & HP PSC 2355 All-in-one Scanning Problem
jennneal1313 - Dec 26, 2005 - 3:27 pm
Hi there!
Using Airport Express and the newest drivers from the HP site, my printer works fine, but I can't figure out how to install the scanner and make it work. I have tried directly connecting with USB, and I am told that no scanner is detected. I apologize if this is a really easy question to answer, but I am VERY new to Macs. Thanks for your help!
Using Airport Express and the newest drivers from the HP site, my printer works fine, but I can't figure out how to install the scanner and make it work. I have tried directly connecting with USB, and I am told that no scanner is detected. I apologize if this is a really easy question to answer, but I am VERY new to Macs. Thanks for your help!
skapp - Dec 26, 2005 - 4:51 pm
You will need a separate scanner driver. OS X has no built-in scanner drivers. The driver will have to come from HP.
jennneal1313 - Dec 26, 2005 - 6:51 pm
Thanks! I just got an insanely long reply from HP, with somewhere around 40 steps to make it work; apparently they know the problem well.
For anyone else dealing with this, here are their instructions:
You will need to uninstall the HP software you have currently installed,
the most effective way to remove all the HP software so there is nothing
left behind to corrupt the installation of the new software is a process
called a manual uninstall. Once you have removed the HP software you
will need to download the latest version from WWW.HP.COM.
Follow the steps below to download the software,
1. Open your internet browser, and go to << www.hp.com >>
2. In the lower, right-hand part of the screen, click on the link
"Software and Driver Downloads"
3. On the page that appears, type your unit name into the "for product"
field (EXAMPLE: psc 1210, scanjet 5550 or officejet 4215), then press
enter.
4. On the page that appears select the appropriate device from the
results. If the page does not say "Search Results", then skip this step
and go to the next step.
5. On the page that appears, choose your Macintosh Operating System from
the list. NOTE MAC OS refers to any version prior to OS X. MAC OSX
refers to any 10.x.x version.
6. On the page that appears, select the appropriate download from the
Drivers category. Please ensure that you select the driver for your
version of Mac OS.
7. On the page that appears, scroll to the bottom and click on "Download
Now". The download should begin. By default, the file should download
to your desktop. (The actual time it takes for the download will vary
with file size, connection type and connection speed.)
Once you have the file downloaded to your desktop close all open windows
and follow the steps below to manually uninstall the software.
To remove the older software follow the steps outlined below:
Removing HP Software from the Macintosh:
Double-click the Macintosh hard drive (labeled Macintosh HD by default).
Open the Applications folder.
Open the Utilities folder.
Double-click Activity Monitor.
When Activity Monitor opens, look for the following processes:
NOTE: Not all of these processes may be running.
• HP Communications
• HP Director
• HP Image Zone
• HP Trap Monitor
• pipedaemon.
• HPIO Classic Proxy
• HPIO Classic Proxy 2
• Hpdot3d
• HP AiO Notifications.app
• Print daemon
Highlight them one at a time and click the Quit Process icon above.
Click Force Quit to quit the process.
After you quit all of the above items found, close Activity Monitor.
Go back to the Applications folder.
Drag the HP AiO Software or the Hewlett-Packard folder to the Trash.
NOTE: Some of the files described in the following steps may not be
found.
Go back to the Macintosh hard drive.
Open the Library folder.
Open the Application Support folder.
Drag the hp folder into the trash.
Return to the Library folder.
Open the Caches folder.
Drag the following files to the trash:
• any files beginning with HP or hp
• any files beginning with Hewlett-Packard
• any files beginning with com.hp
Go back to the Library folder.
Open the Documentation folder.
Open the Help folder.
Drag the HP Photo and Imaging Help folder into the trash.
Go back to the Library folder.
Open the Frameworks folder.
Drag the HPServicesInterface.framework into the trash.
Return to the Library Folder.
Open the Image Capture Folder.
Open the TWAIN Data Sources folder.
Drag the HP All-in-One Scan.ds file into the trash.
Return to the Image Capture folder.
Open the Scripts folder.
Drag the Import and View with IPhoto file into the trash.
Drag the View with HP file into the trash.
Go back to the Library folder.
Open the Preferences folder.
Drag the Hewlett-Packard Preferences folder into the trash.
Drag the HP Registry file into the trash.
Trash any files that begin with com.hp.
Return to the Library folder
then Printer folder.
Open the hp folder.
Drag the aio folder into the trash.
Drag the Frameworks folder into the trash.
Drag the hpio folder into the trash.
Drag pipedaemon into the trash.
Drag Print Daemon into the trash.
Drag the Utilities folder into the trash.
Go back to the Library Folder.
Open the StartupItems folder.
Drag the HP IO folder into the trash (it may not appear here).
Drag the HP Trap Monitor folder into the trash (it may not appear here).
Go back to the Macintosh hard drive.
Open the Users folder.
Double-click your username (this should have a symbol of a house next to
it).
Open the Library folder.
Open the Preferences folder.
Drag the following files into the trash:
• any files beginning with com.apple.print
• any files beginning with com.hp
• any files beginning with Hewlett-Packard
• any files beginning with HP or hp
Return to the Library folder.
Open the Printers folder.
Drag any All-in-One printers listed here into the trash.
Drag the HP Director or HP Image Zone icon from the Dock and drop it on
an empty space on the desktop. The icon will disappear.
Close all open windows.
Restart the Macintosh.
Empty the Trash.
NOTE: Now verify and possibly repair any permissions that might have
been affected by this removal of software:
Double-click the Macintosh HD.
Double-click the Applications folder.
Double-click the Utilities folder.
Double-click the Disk Utility.
Upon the left side, select the Macintosh HD. (It will be indented and
usually is the second entry in that list)
On the right side beneath the white box select Repair Disk Permissions.
This process may take several minutes, afterwards close the Disk Utility
by single-clicking the red dot from the trio at the top left of this
dialog box.
Now install the software for the printer.
WHEW!
For anyone else dealing with this, here are their instructions:
You will need to uninstall the HP software you have currently installed,
the most effective way to remove all the HP software so there is nothing
left behind to corrupt the installation of the new software is a process
called a manual uninstall. Once you have removed the HP software you
will need to download the latest version from WWW.HP.COM.
Follow the steps below to download the software,
1. Open your internet browser, and go to << www.hp.com >>
2. In the lower, right-hand part of the screen, click on the link
"Software and Driver Downloads"
3. On the page that appears, type your unit name into the "for product"
field (EXAMPLE: psc 1210, scanjet 5550 or officejet 4215), then press
enter.
4. On the page that appears select the appropriate device from the
results. If the page does not say "Search Results", then skip this step
and go to the next step.
5. On the page that appears, choose your Macintosh Operating System from
the list. NOTE MAC OS refers to any version prior to OS X. MAC OSX
refers to any 10.x.x version.
6. On the page that appears, select the appropriate download from the
Drivers category. Please ensure that you select the driver for your
version of Mac OS.
7. On the page that appears, scroll to the bottom and click on "Download
Now". The download should begin. By default, the file should download
to your desktop. (The actual time it takes for the download will vary
with file size, connection type and connection speed.)
Once you have the file downloaded to your desktop close all open windows
and follow the steps below to manually uninstall the software.
To remove the older software follow the steps outlined below:
Removing HP Software from the Macintosh:
Double-click the Macintosh hard drive (labeled Macintosh HD by default).
Open the Applications folder.
Open the Utilities folder.
Double-click Activity Monitor.
When Activity Monitor opens, look for the following processes:
NOTE: Not all of these processes may be running.
• HP Communications
• HP Director
• HP Image Zone
• HP Trap Monitor
• pipedaemon.
• HPIO Classic Proxy
• HPIO Classic Proxy 2
• Hpdot3d
• HP AiO Notifications.app
• Print daemon
Highlight them one at a time and click the Quit Process icon above.
Click Force Quit to quit the process.
After you quit all of the above items found, close Activity Monitor.
Go back to the Applications folder.
Drag the HP AiO Software or the Hewlett-Packard folder to the Trash.
NOTE: Some of the files described in the following steps may not be
found.
Go back to the Macintosh hard drive.
Open the Library folder.
Open the Application Support folder.
Drag the hp folder into the trash.
Return to the Library folder.
Open the Caches folder.
Drag the following files to the trash:
• any files beginning with HP or hp
• any files beginning with Hewlett-Packard
• any files beginning with com.hp
Go back to the Library folder.
Open the Documentation folder.
Open the Help folder.
Drag the HP Photo and Imaging Help folder into the trash.
Go back to the Library folder.
Open the Frameworks folder.
Drag the HPServicesInterface.framework into the trash.
Return to the Library Folder.
Open the Image Capture Folder.
Open the TWAIN Data Sources folder.
Drag the HP All-in-One Scan.ds file into the trash.
Return to the Image Capture folder.
Open the Scripts folder.
Drag the Import and View with IPhoto file into the trash.
Drag the View with HP file into the trash.
Go back to the Library folder.
Open the Preferences folder.
Drag the Hewlett-Packard Preferences folder into the trash.
Drag the HP Registry file into the trash.
Trash any files that begin with com.hp.
Return to the Library folder
then Printer folder.
Open the hp folder.
Drag the aio folder into the trash.
Drag the Frameworks folder into the trash.
Drag the hpio folder into the trash.
Drag pipedaemon into the trash.
Drag Print Daemon into the trash.
Drag the Utilities folder into the trash.
Go back to the Library Folder.
Open the StartupItems folder.
Drag the HP IO folder into the trash (it may not appear here).
Drag the HP Trap Monitor folder into the trash (it may not appear here).
Go back to the Macintosh hard drive.
Open the Users folder.
Double-click your username (this should have a symbol of a house next to
it).
Open the Library folder.
Open the Preferences folder.
Drag the following files into the trash:
• any files beginning with com.apple.print
• any files beginning with com.hp
• any files beginning with Hewlett-Packard
• any files beginning with HP or hp
Return to the Library folder.
Open the Printers folder.
Drag any All-in-One printers listed here into the trash.
Drag the HP Director or HP Image Zone icon from the Dock and drop it on
an empty space on the desktop. The icon will disappear.
Close all open windows.
Restart the Macintosh.
Empty the Trash.
NOTE: Now verify and possibly repair any permissions that might have
been affected by this removal of software:
Double-click the Macintosh HD.
Double-click the Applications folder.
Double-click the Utilities folder.
Double-click the Disk Utility.
Upon the left side, select the Macintosh HD. (It will be indented and
usually is the second entry in that list)
On the right side beneath the white box select Repair Disk Permissions.
This process may take several minutes, afterwards close the Disk Utility
by single-clicking the red dot from the trio at the top left of this
dialog box.
Now install the software for the printer.
WHEW!
skapp - Dec 26, 2005 - 7:49 pm
I'm assuming, then, that you have everything working now?
HAPPY HOLIDAYS!
Steve
HAPPY HOLIDAYS!
Steve
jennneal1313 - Dec 26, 2005 - 7:51 pm
Yep, that did the trick, WHEW!
However, I still have not yet found a way for HP's software to play nicely with Airport Express. Any ideas?
However, I still have not yet found a way for HP's software to play nicely with Airport Express. Any ideas?
skapp - Dec 26, 2005 - 8:22 pm
Sorry, I'm a bit novice in that territory. I have an Airport Express and it's currently set up to Extend an Existing Network that is created by an Airport Extreme Base Station. In most cases I can plug in any Ethernet or USB device to the Airport Express and the device will show up on my LAN. However, I haven't tried with a USB printer because all of my printers ar network printers.
jennneal1313 - Dec 27, 2005 - 3:12 am
Thanks for your help! I am so curious as to why pprinting works fine but the scanning functions are useless over a network. Happy holidays!
skapp - Dec 27, 2005 - 10:00 am
I don't know. Perhaps you can't share a scanner via the operating system. I have no experience with the multi-purpose devices like yours. I've always used a separate printer and scanner. You had success with HP support once, maybe you should try again.
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