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TICKET ARCHIVE -> Os X 10.3.9 Update With Entourage
dilution - May 1, 2005 - 7:31 am
Intermediate level Mac User - all the software but not big on troubleshooting.
g4 15' Powerbook running standard Graphic software and some little extras.
East Coast Australia based.
HELP!!
There's various levels to my problem here, but I suspect they're related in some way. Problem started right after install of Mac OS update>>>
Only a problem for 1 of 2 users created on the machine.
Procedure
1. downloaded and installed OSX10.3.9 Update
2 . Download and install Firefox
Problems
1.Launch MS Entourage X (from Office X install - it's been working for a year without a problem) - which seems to start up, but then hangs/friezes with the beach-ball timer rotating indefinitely if it's over the Entourage menu's (but is regular arrow when over other parts of the screen). There's no mail window, no keyboard shortcuts work, menu's dont work. Can switch to finder by clicking on desktop. Can't use Dock icon to bring Entourage to front. Can bring to front with command-tab. Office notifications are working. So I Force quit Entourage.
2.In Finder, I go to user>documents>Microsoft User Data>, and JUST select the folder "Office X Identities". Finder gets the beach ball, hangs indefinitely. I Force relaunch / restart / shut down etc etc
3. Same path as above, select folder "Office". Finder hangs etc etc. Force relaunch.
4. Try using 'Mail' app. Open mail app, go to pref's so i can put account details in - Mail app hangs indefinitely. Force quit.
Have compressed the database daemon, dumped prefs, run all the utilities, reinstalled Entourage from installer, created new Microsoft user data folders, reinstalled OS update, almost killed my girlfriend.
Computer has 2 users.
1. Entourage works perfectly on other users login.
2. I can navigate to those infrected directories and open them from other user, and no hang occurs.
It's got to be something within my user surely??
There's never been a problem before with Entourage before and 2 days of forum reads and eliminating just about everything has led me to the verge of maddness and good Australian beer. Anyone know what this could be?? What else I could eliminate??
Any help is really appreciated - thanks folks
Tim...
g4 15' Powerbook running standard Graphic software and some little extras.
East Coast Australia based.
HELP!!
There's various levels to my problem here, but I suspect they're related in some way. Problem started right after install of Mac OS update>>>
Only a problem for 1 of 2 users created on the machine.
Procedure
1. downloaded and installed OSX10.3.9 Update
2 . Download and install Firefox
Problems
1.Launch MS Entourage X (from Office X install - it's been working for a year without a problem) - which seems to start up, but then hangs/friezes with the beach-ball timer rotating indefinitely if it's over the Entourage menu's (but is regular arrow when over other parts of the screen). There's no mail window, no keyboard shortcuts work, menu's dont work. Can switch to finder by clicking on desktop. Can't use Dock icon to bring Entourage to front. Can bring to front with command-tab. Office notifications are working. So I Force quit Entourage.
2.In Finder, I go to user>documents>Microsoft User Data>, and JUST select the folder "Office X Identities". Finder gets the beach ball, hangs indefinitely. I Force relaunch / restart / shut down etc etc
3. Same path as above, select folder "Office". Finder hangs etc etc. Force relaunch.
4. Try using 'Mail' app. Open mail app, go to pref's so i can put account details in - Mail app hangs indefinitely. Force quit.
Have compressed the database daemon, dumped prefs, run all the utilities, reinstalled Entourage from installer, created new Microsoft user data folders, reinstalled OS update, almost killed my girlfriend.
Computer has 2 users.
1. Entourage works perfectly on other users login.
2. I can navigate to those infrected directories and open them from other user, and no hang occurs.
It's got to be something within my user surely??
There's never been a problem before with Entourage before and 2 days of forum reads and eliminating just about everything has led me to the verge of maddness and good Australian beer. Anyone know what this could be?? What else I could eliminate??
Any help is really appreciated - thanks folks
Tim...
chasbutt - May 1, 2005 - 3:21 pm
Don't know if I can solve this but I'll see if I can help.
- login as the user
- open Terminal (Applications/Utilities/Terminal)
- at the command line, type the following (I am assuming you aren't a
fluent Terminal user, so type and press the keys exactly as shown, i.e,
don't type the < and > signs, but press the key enclosed. For instance,
means press the tab key.
If you're fluent at the command shell, then ignore the verbose
instructions):
cd Docu/Microsoft
That command should put you into the users Microsoft User Data
directory. Then type the following command:
ls -l
You should see output like this:
tteccb2:~/Documents/Microsoft User Data tteccb2$ ls -l
total 384
drwxrwxrwx 8 tteccb2 staff 272 1 Jan 1970 Entourage Script Menu Items
drwxrwxrwx 3 tteccb2 staff 102 1 Jan 1970 Entourage Sound Sets
drwxrwxrwx 2 tteccb2 staff 68 1 May 13:47 Entourage Temp
drwxr-xr-x 2 tteccb2 staff 68 14 Apr 2004 Import Mappings
drwxrwxrwx 6 tteccb2 staff 204 30 Nov 21:42 Office X Identities
drwxr-xr-x 3 tteccb2 staff 102 30 Sep 2003 Outlook User Data
drwxr-xr-x 9 tteccb2 staff 306 4 Feb 2004 Printing Forms
drwxrwxrwx 15 tteccb2 staff 510 29 Apr 23:36 Saved Attachments
tteccb2:~/Documents/Microsoft User Data tteccb2$
Cut and paste that output into your response. I'll look at that, then go from there. Since you're in Australia, the time difference will not work to our advantage, but I'll keep checking while I'm awake!
Charlie
--------
- login as the user
- open Terminal (Applications/Utilities/Terminal)
- at the command line, type the following (I am assuming you aren't a
fluent Terminal user, so type and press the keys exactly as shown, i.e,
don't type the < and > signs, but press the key enclosed. For instance,
If you're fluent at the command shell, then ignore the verbose
instructions):
cd Docu
That command should put you into the users Microsoft User Data
directory. Then type the following command:
ls -l
You should see output like this:
tteccb2:~/Documents/Microsoft User Data tteccb2$ ls -l
total 384
drwxrwxrwx 8 tteccb2 staff 272 1 Jan 1970 Entourage Script Menu Items
drwxrwxrwx 3 tteccb2 staff 102 1 Jan 1970 Entourage Sound Sets
drwxrwxrwx 2 tteccb2 staff 68 1 May 13:47 Entourage Temp
drwxr-xr-x 2 tteccb2 staff 68 14 Apr 2004 Import Mappings
drwxrwxrwx 6 tteccb2 staff 204 30 Nov 21:42 Office X Identities
drwxr-xr-x 3 tteccb2 staff 102 30 Sep 2003 Outlook User Data
drwxr-xr-x 9 tteccb2 staff 306 4 Feb 2004 Printing Forms
drwxrwxrwx 15 tteccb2 staff 510 29 Apr 23:36 Saved Attachments
tteccb2:~/Documents/Microsoft User Data tteccb2$
Cut and paste that output into your response. I'll look at that, then go from there. Since you're in Australia, the time difference will not work to our advantage, but I'll keep checking while I'm awake!
Charlie
--------
dilution - May 1, 2005 - 6:32 pm
Hey Charlie
Thanks for the quick reply - what a great site.
Not an experienced terminal user -no.
[d211-31-164-224:~] tim% cd Documents/Microsoft\ User\ Data/
[d211-31-164-224:~/Documents/Microsoft User Data] tim% ls -l
total 0
drwxr-xr-x 8 tim staff 272 1 May 18:38 Entourage Script Menu Items
drwxr-xr-x 3 tim staff 102 1 May 13:01 Entourage Sound Sets
drwxr-xr-x 2 tim staff 68 1 May 18:25 Entourage Temp
drwxr-xr-x 4 tim staff 136 1 May 18:25 Office X Identities
drwxr-xr-x 2 tim staff 68 1 May 18:25 Saved Attachments
[d211-31-164-224:~/Documents/Microsoft User Data] tim%
See I have some directories less than you, though I don't remember having those before.
BTW. Your keystrokes enclosed in < and > seem to be being read as tags in the reply's - IE and Safari- and not showing up. I saw them only in my reply, in the field above.
Thanks Charlie - look forward to your reply - when you're awake. You in the US?
Tim...
Thanks for the quick reply - what a great site.
Not an experienced terminal user -no.
[d211-31-164-224:~] tim% cd Documents/Microsoft\ User\ Data/
[d211-31-164-224:~/Documents/Microsoft User Data] tim% ls -l
total 0
drwxr-xr-x 8 tim staff 272 1 May 18:38 Entourage Script Menu Items
drwxr-xr-x 3 tim staff 102 1 May 13:01 Entourage Sound Sets
drwxr-xr-x 2 tim staff 68 1 May 18:25 Entourage Temp
drwxr-xr-x 4 tim staff 136 1 May 18:25 Office X Identities
drwxr-xr-x 2 tim staff 68 1 May 18:25 Saved Attachments
[d211-31-164-224:~/Documents/Microsoft User Data] tim%
See I have some directories less than you, though I don't remember having those before.
BTW. Your keystrokes enclosed in < and > seem to be being read as tags in the reply's - IE and Safari- and not showing up. I saw them only in my reply, in the field above.
Thanks Charlie - look forward to your reply - when you're awake. You in the US?
Tim...
dilution - May 1, 2005 - 9:06 pm
Oh yeah Charlie.
Just realised MS Messenger isn't working either. Seems like a MS problem, thoug the rest of office is working correctly. (PP, XL, Word).
thanks
Tim...
Just realised MS Messenger isn't working either. Seems like a MS problem, thoug the rest of office is working correctly. (PP, XL, Word).
thanks
Tim...
chasbutt - May 1, 2005 - 9:27 pm
You did well for not knowing Terminal. I'm in DePere, Wisconsin in the US. As I write this it is 8:20pm my time. I'll be up for a couple more hours.
Now I want you to do the same cd command as before (I'll change my notation a little to not use the less than/greater than symbols. I forgot that they do some html translation to these responses)
- Start a new Terminal session (you could use the old one, but I'm having
you start a new one to keep a common starting point)
- type the following
cd Docu[tab]/Microsoft[tab][enter]
ls -l Office[tab][enter]
- should see something like this
total 8
drwxrwxrwx 8 tteccb2 staff 272 25 Mar 16:32 Main Identity
-rw-r--r-- 1 tteccb2 staff 8 25 Mar 2003 Newsgroup Cache
Office X Identities//Main Identity:
total 401600
-rw-r--r-- 1 tteccb2 staff 205528624 1 May 07:36 Database
-rw-r--r-- 1 tteccb2 staff 32004 1 May 06:31 Database Cache
-rw-r--r-- 1 tteccb2 staff 12544 1 May 06:43 Mailing Lists
-rw-r--r-- 1 tteccb2 staff 12544 1 May 06:43 Rules
-rw-r--r-- 1 tteccb2 staff 21664 1 May 06:43 Signatures
- THEN ALSO RUN THIS COMMAND
du -sk *
Send the output from both of those commands
Charlie
--------
Now I want you to do the same cd command as before (I'll change my notation a little to not use the less than/greater than symbols. I forgot that they do some html translation to these responses)
- Start a new Terminal session (you could use the old one, but I'm having
you start a new one to keep a common starting point)
- type the following
cd Docu[tab]/Microsoft[tab][enter]
ls -l Office[tab][enter]
- should see something like this
total 8
drwxrwxrwx 8 tteccb2 staff 272 25 Mar 16:32 Main Identity
-rw-r--r-- 1 tteccb2 staff 8 25 Mar 2003 Newsgroup Cache
Office X Identities//Main Identity:
total 401600
-rw-r--r-- 1 tteccb2 staff 205528624 1 May 07:36 Database
-rw-r--r-- 1 tteccb2 staff 32004 1 May 06:31 Database Cache
-rw-r--r-- 1 tteccb2 staff 12544 1 May 06:43 Mailing Lists
-rw-r--r-- 1 tteccb2 staff 12544 1 May 06:43 Rules
-rw-r--r-- 1 tteccb2 staff 21664 1 May 06:43 Signatures
- THEN ALSO RUN THIS COMMAND
du -sk *
Send the output from both of those commands
Charlie
--------
dilution - May 1, 2005 - 10:07 pm
Hey Charlie
THIS CAME UP >>
Last login: Mon May 2 07:55:55 on ttyp1
Welcome to Darwin!
[pink-elephant:~] tim% cd Documents/Microsoft\ User\ Data/
[pink-elephant:~/Documents/Microsoft User Data] tim% ls -l Office\ X\ Identities/
total 8
drwxr-xr-x 7 tim staff 238 1 May 18:25 Main Identity
-rw-r--r-- 1 tim staff 8 1 May 18:25 Newsgroup Cache
[pink-elephant:~/Documents/Microsoft User Data] tim% du -sk*
tcsh: du: No match.
[pink-elephant:~/Documents/Microsoft User Data] tim%
Interesting. Looks to me like it's not processing the contents of the Office x identities. Makes me think I need to learn some more about my Mac.
Thanks mate. You guys are legendry volunteers. Across the world, and still helping out. Good man.
Tim...
THIS CAME UP >>
Last login: Mon May 2 07:55:55 on ttyp1
Welcome to Darwin!
[pink-elephant:~] tim% cd Documents/Microsoft\ User\ Data/
[pink-elephant:~/Documents/Microsoft User Data] tim% ls -l Office\ X\ Identities/
total 8
drwxr-xr-x 7 tim staff 238 1 May 18:25 Main Identity
-rw-r--r-- 1 tim staff 8 1 May 18:25 Newsgroup Cache
[pink-elephant:~/Documents/Microsoft User Data] tim% du -sk*
tcsh: du: No match.
[pink-elephant:~/Documents/Microsoft User Data] tim%
Interesting. Looks to me like it's not processing the contents of the Office x identities. Makes me think I need to learn some more about my Mac.
Thanks mate. You guys are legendry volunteers. Across the world, and still helping out. Good man.
Tim...
chasbutt - May 1, 2005 - 11:14 pm
Tim,
Try a similar thing again. We'll add an option to the ls command and a correction to the du command:
cd Docu[tab]/Microsoft[tab][enter]
ls -lR Office[tab][enter]
du -sk *
For the du command, there should be a space between -sk and the asterisk.
Charlie
--------
Try a similar thing again. We'll add an option to the ls command and a correction to the du command:
cd Docu[tab]/Microsoft[tab][enter]
ls -lR Office[tab][enter]
du -sk *
For the du command, there should be a space between -sk and the asterisk.
Charlie
--------
dilution - May 1, 2005 - 11:26 pm
Hey Charlie.
Apologies, missed that space.
Last login: Mon May 2 12:14:37 on ttyp2
Welcome to Darwin!
[pink-elephant:~] tim% cd Documents//Microsoft\ User\ Data/
[pink-elephant:~/Documents/Microsoft User Data] tim% ls -iR Office\ X\ Identities/
1041426 Main Identity 1041432 Newsgroup Cache
Office X Identities//Main Identity:
1041427 Database 1041431 Mailing Lists 1041430 Signatures
1041428 Database Cache 1041429 Rules
[pink-elephant:~/Documents/Microsoft User Data] tim% du -sk *
40 Entourage Script Menu Items
216 Entourage Sound Sets
0 Entourage Temp
456 Office X Identities
0 Saved Attachments
[pink-elephant:~/Documents/Microsoft User Data] tim%
Presume I'm typing 'el's' and not capital 'eye's' in command line: Is -IR Office[tab][enter]
Tim...
Apologies, missed that space.
Last login: Mon May 2 12:14:37 on ttyp2
Welcome to Darwin!
[pink-elephant:~] tim% cd Documents//Microsoft\ User\ Data/
[pink-elephant:~/Documents/Microsoft User Data] tim% ls -iR Office\ X\ Identities/
1041426 Main Identity 1041432 Newsgroup Cache
Office X Identities//Main Identity:
1041427 Database 1041431 Mailing Lists 1041430 Signatures
1041428 Database Cache 1041429 Rules
[pink-elephant:~/Documents/Microsoft User Data] tim% du -sk *
40 Entourage Script Menu Items
216 Entourage Sound Sets
0 Entourage Temp
456 Office X Identities
0 Saved Attachments
[pink-elephant:~/Documents/Microsoft User Data] tim%
Presume I'm typing 'el's' and not capital 'eye's' in command line: Is -IR Office[tab][enter]
Tim...
chasbutt - May 1, 2005 - 11:37 pm
Tim,
The du command was correct, but the ls command does not have any letter i's in it. This command line stuff is tricky that way. So try that again:
cd Docu[tab]/Microsoft[tab][enter]
ls -lR Office[tab][enter]
That is:
- lowercase L
- the letter s
- space
- dash
- lowercase L
- capital R
- space
- Office
- [enter]
It is pretty wild that I'm here in the US trying to help someone in Australia!
Charlie
--------
The du command was correct, but the ls command does not have any letter i's in it. This command line stuff is tricky that way. So try that again:
cd Docu[tab]/Microsoft[tab][enter]
ls -lR Office[tab][enter]
That is:
- lowercase L
- the letter s
- space
- dash
- lowercase L
- capital R
- space
- Office
- [enter]
It is pretty wild that I'm here in the US trying to help someone in Australia!
Charlie
--------
dilution - May 1, 2005 - 11:59 pm
Yeah, pretty precise. Especially working through commands I know very little about, with a typeface which displays letters very similar.
Man, really appreciate your help. Must be late now - go to bed when you're ready. I'm at work 2.01pm. Must be late for you!!!
Here's the last commands>>>
Last login: Mon May 2 13:53:17 on ttyp1
Welcome to Darwin!
[pink-elephant:~] tim% cd Documents/Microsoft\ User\ Data/
[pink-elephant:~/Documents/Microsoft User Data] tim% ls -lR Office\ X\ Identities/
total 8
drwxr-xr-x 7 tim staff 238 1 May 18:25 Main Identity
-rw-r--r-- 1 tim staff 8 1 May 18:25 Newsgroup Cache
Office X Identities//Main Identity:
total 904
-rw-r--r-- 1 tim staff 405824 2 May 12:16 Database
-rw-r--r-- 1 tim staff 868 2 May 12:15 Database Cache
-rw-r--r-- 1 tim staff 12560 1 May 18:25 Mailing Lists
-rw-r--r-- 1 tim staff 12560 1 May 18:25 Rules
-rw-r--r-- 1 tim staff 12560 1 May 18:25 Signatures
[pink-elephant:~/Documents/Microsoft User Data] tim%
Man, really appreciate your help. Must be late now - go to bed when you're ready. I'm at work 2.01pm. Must be late for you!!!
Here's the last commands>>>
Last login: Mon May 2 13:53:17 on ttyp1
Welcome to Darwin!
[pink-elephant:~] tim% cd Documents/Microsoft\ User\ Data/
[pink-elephant:~/Documents/Microsoft User Data] tim% ls -lR Office\ X\ Identities/
total 8
drwxr-xr-x 7 tim staff 238 1 May 18:25 Main Identity
-rw-r--r-- 1 tim staff 8 1 May 18:25 Newsgroup Cache
Office X Identities//Main Identity:
total 904
-rw-r--r-- 1 tim staff 405824 2 May 12:16 Database
-rw-r--r-- 1 tim staff 868 2 May 12:15 Database Cache
-rw-r--r-- 1 tim staff 12560 1 May 18:25 Mailing Lists
-rw-r--r-- 1 tim staff 12560 1 May 18:25 Rules
-rw-r--r-- 1 tim staff 12560 1 May 18:25 Signatures
[pink-elephant:~/Documents/Microsoft User Data] tim%
chasbutt - May 2, 2005 - 12:20 am
Well, here's what this shows. The permissions of the Office X Identities is correct and there is data in there, but not a lot (my Database file is 200 meg for my work account, whereas the Database file here is only 405 K). The ls -lR command is basically the same as when you click on the Office X Identities folder in the Finder. The Database file contains all the addresses, messages, tasks, attachments, etc. We can see here that all the files have been updated recently, probably when you are trying to start Entourage.
Do this next. Go back into Terminal and run these two commands and send me the output:
netstat -in
netstat -rn
That's a lowercase "eye" before the letter N in the first command and a lowercase R before the N in the second command.
Charlie
--------
Do this next. Go back into Terminal and run these two commands and send me the output:
netstat -in
netstat -rn
That's a lowercase "eye" before the letter N in the first command and a lowercase R before the N in the second command.
Charlie
--------
dilution - May 2, 2005 - 12:45 am
Hey charlie
ran those
last login: mon may 2 13:55:50 on ttyp1
welcome to darwin!
[pink-elephant:~] tim% netstat -in
name mtu network address ipkts ierrs opkts oerrs coll
lo0 16384 24998 0 24998 0 0
lo0 16384 ::1/128 ::1 24998 - 24998 - -
lo0 16384 fe80:1::1/6 fe80:1::1 24998 - 24998 - -
lo0 16384 127 127.0.0.1 24998 - 24998 - -
gif0* 1280 0 0 0 0 0
stf0* 1280 0 0 0 0 0
en0 1500 00:0a:95:82:fc:9c 29077 0 31327 0 0
en0 1500 fe80:4::20a fe80:4::20a:95ff: 29077 - 31327 - -
en0 1500 192.168.1 192.168.1.103 29077 - 31327 - -
en1 1500 00:30:65:26:ce:f6 0 0 1 0 0
fw0* 2030 00:0a:95:ff:fe:82:fc:9c 0 0 0 0 0
[pink-elephant:~] tim% netstat -rn
routing tables
internet:
destination gateway flags refs use netif expire
default 192.168.1.10 ugsc 15 1 en0
127 127.0.0.1 ucs 0 0 lo0
127.0.0.1 127.0.0.1 uh 33 17811 lo0
169.254 link#4 ucs 0 0 en0
192.168.1 link#4 ucs 4 0 en0
192.168.1.1 0:b0:d0:69:5a:4d uhlw 0 89 en0 1133
192.168.1.10 0:50:ba:9a:4a:ca uhlw 6 0 en0 969
192.168.1.100 0:d:93:c4:76:12 uhlw 0 0 en0 839
192.168.1.103 127.0.0.1 uhs 0 1 lo0
192.168.1.104 0:3:93:ca:c9:36 uhlw 0 0 en0 839
internet6:
destination gateway flags netif expire
::1 ::1 uh lo0
fe80::/64 fe80::1 uc lo0
fe80::1 link#1 uhl lo0
fe80::/64 link#4 uc en0
fe80::20a:95ff:fe82:fc9c 0:a:95:82:fc:9c uhl lo0
ff01::/32 ::1 u lo0
ff02::/32 ::1 uc lo0
ff02::/32 link#4 uc en0
[pink-elephant:~] tim%
neglected to tell you that i moved my ms user data and restarted entourage before i contacted your support - that replaces the ms user data directory - which explains the lack of info in it. there is a gb or so of info in the original item. however, having said that, the directories originally hanging my finder are the ones we've been testing today (or any office x identities directory within this user, when accessed from this user, including the one containing my actual data sitting on my desktop.). remember, i can access the directories from other user login without the hang.
hope that hasn't wasted your time. must take a bit to visualise a support job when you're not sitting in front of the machine.
keep well
tim...
ran those
last login: mon may 2 13:55:50 on ttyp1
welcome to darwin!
[pink-elephant:~] tim% netstat -in
name mtu network address ipkts ierrs opkts oerrs coll
lo0 16384
lo0 16384 ::1/128 ::1 24998 - 24998 - -
lo0 16384 fe80:1::1/6 fe80:1::1 24998 - 24998 - -
lo0 16384 127 127.0.0.1 24998 - 24998 - -
gif0* 1280
stf0* 1280
en0 1500
en0 1500 fe80:4::20a fe80:4::20a:95ff: 29077 - 31327 - -
en0 1500 192.168.1 192.168.1.103 29077 - 31327 - -
en1 1500
fw0* 2030
[pink-elephant:~] tim% netstat -rn
routing tables
internet:
destination gateway flags refs use netif expire
default 192.168.1.10 ugsc 15 1 en0
127 127.0.0.1 ucs 0 0 lo0
127.0.0.1 127.0.0.1 uh 33 17811 lo0
169.254 link#4 ucs 0 0 en0
192.168.1 link#4 ucs 4 0 en0
192.168.1.1 0:b0:d0:69:5a:4d uhlw 0 89 en0 1133
192.168.1.10 0:50:ba:9a:4a:ca uhlw 6 0 en0 969
192.168.1.100 0:d:93:c4:76:12 uhlw 0 0 en0 839
192.168.1.103 127.0.0.1 uhs 0 1 lo0
192.168.1.104 0:3:93:ca:c9:36 uhlw 0 0 en0 839
internet6:
destination gateway flags netif expire
::1 ::1 uh lo0
fe80::/64 fe80::1 uc lo0
fe80::1 link#1 uhl lo0
fe80::/64 link#4 uc en0
fe80::20a:95ff:fe82:fc9c 0:a:95:82:fc:9c uhl lo0
ff01::/32 ::1 u lo0
ff02::/32 ::1 uc lo0
ff02::/32 link#4 uc en0
[pink-elephant:~] tim%
neglected to tell you that i moved my ms user data and restarted entourage before i contacted your support - that replaces the ms user data directory - which explains the lack of info in it. there is a gb or so of info in the original item. however, having said that, the directories originally hanging my finder are the ones we've been testing today (or any office x identities directory within this user, when accessed from this user, including the one containing my actual data sitting on my desktop.). remember, i can access the directories from other user login without the hang.
hope that hasn't wasted your time. must take a bit to visualise a support job when you're not sitting in front of the machine.
keep well
tim...
chasbutt - May 2, 2005 - 12:52 am
Tim,
I kind of thought that those were new, empty files and you'd already tried that avenue.
I suggest you try removing the Entourage preferences. This file can be found in the user's home directory as follows:
Library/Preferences/com.microsoft.Entourage.plist
You could move it to the trash then try starting Entourage (if you get in, you will probably have to re-setup the mail accounts).
This will be my last post for the evening and I probably won't be able to get back to this for 21 hours, as I have a full day tomorrow. I'm not sure, but I think you can put your question back out to the queue for someone else to help you if removing the preference file doesn't help and you don't want to wait that long.
Charlie
--------
I kind of thought that those were new, empty files and you'd already tried that avenue.
I suggest you try removing the Entourage preferences. This file can be found in the user's home directory as follows:
Library/Preferences/com.microsoft.Entourage.plist
You could move it to the trash then try starting Entourage (if you get in, you will probably have to re-setup the mail accounts).
This will be my last post for the evening and I probably won't be able to get back to this for 21 hours, as I have a full day tomorrow. I'm not sure, but I think you can put your question back out to the queue for someone else to help you if removing the preference file doesn't help and you don't want to wait that long.
Charlie
--------
dilution - May 2, 2005 - 1:05 am
Really appreciate your input Charlie. Good to know that there's people out there who are happy to help people in need. You must be good guy.
I'll give the prefs deleting a shot, but pretty sure I tried that avenue first up. So much happenned since then ~ might work.
I'll let you know how I go with sorting it out. Hopefully I'll get it tonight - get rid of all my MS prefs - it's purge time.
Really busy myself - lot's of work in Sydney for Web designers.
Have a good one Mate
Tim...
I'll give the prefs deleting a shot, but pretty sure I tried that avenue first up. So much happenned since then ~ might work.
I'll let you know how I go with sorting it out. Hopefully I'll get it tonight - get rid of all my MS prefs - it's purge time.
Really busy myself - lot's of work in Sydney for Web designers.
Have a good one Mate
Tim...
dilution - May 2, 2005 - 8:51 pm
Hey Charlie.
After a bit of thought and realistic belief that it just wasn't going to happen, I've had an all-nighter, and reentalled the operating system, all the upgrades and all my software.
It's always a good feeling to have everything cleaned up, and all the old software purged.
Anyway, thanks very much Charlie for your help over yesterday. Hope you're tracking well. Read up on Wisconsin last night while I was waiting for all my files to copy across to the external. Sounds like a outdoors type place.
Maybe I catch you there one day.
Have a good one dude.
Tim...
After a bit of thought and realistic belief that it just wasn't going to happen, I've had an all-nighter, and reentalled the operating system, all the upgrades and all my software.
It's always a good feeling to have everything cleaned up, and all the old software purged.
Anyway, thanks very much Charlie for your help over yesterday. Hope you're tracking well. Read up on Wisconsin last night while I was waiting for all my files to copy across to the external. Sounds like a outdoors type place.
Maybe I catch you there one day.
Have a good one dude.
Tim...
chasbutt - May 2, 2005 - 11:10 pm
Tim,
That was ambitious -- more energy than I would have had to pull an all-nighter, but the reinstall was probably a good move.
Good working with you. If you come to Wisconsin, bring a couple sweaters!! (It does get warm (80's) in the summer, but right now, it's 40's and 50's --- Fahrenheit that is!)
Charlie
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That was ambitious -- more energy than I would have had to pull an all-nighter, but the reinstall was probably a good move.
Good working with you. If you come to Wisconsin, bring a couple sweaters!! (It does get warm (80's) in the summer, but right now, it's 40's and 50's --- Fahrenheit that is!)
Charlie
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