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TICKET ARCHIVE -> OSX Mail: Inbox Window is Blank (but it has messages)
Miss Lavenia - Apr 30, 2006 - 1:21 am
Mail program does not show messages present in the Inbox. All other Mail folders (eg, trash, sent) work fine--can both see and open messages. Only Inbox doesn't work.
However, Inbox icon does show the "counter" number that indicates how many messages are in the Inbox. Furthermore, the counter contuinues to count up as new messages are received, but the messages never appear in the Indox window.
The "rebuild" selection is "greyed out."
Trashing the 'com.apple.mail.plist' file (from 'home/library/preferences' folder did not help.)
I haven't had any problems since I bought the computer: it just happened seemingly out of nowhere.
Any ideas?
Regards,
Miss Lavenia
Mac 10.4.6
iBook
However, Inbox icon does show the "counter" number that indicates how many messages are in the Inbox. Furthermore, the counter contuinues to count up as new messages are received, but the messages never appear in the Indox window.
The "rebuild" selection is "greyed out."
Trashing the 'com.apple.mail.plist' file (from 'home/library/preferences' folder did not help.)
I haven't had any problems since I bought the computer: it just happened seemingly out of nowhere.
Any ideas?
Regards,
Miss Lavenia
Mac 10.4.6
iBook
vinko - Apr 30, 2006 - 3:24 am
Hi Lavenia,
My name is Vinko and I will attempt to assist you.
It does sound like one of the inbox for your email account is corrupted. To rebuild the inbox of an email account, you need to go to the Inbox icon within Mail, expand the content to show all email accounts by clicking on the little arrow to the left of the icon.
When the list of account(s) are shown, you can then highlight the corresponding email account that you like to rebuild, by selecting the account then going to the Mailbox menu to choose the Rebuild menu item.
I hope this helps.
-- Vinko
Thank you for using the MacOSX.Com's free Mac support.
My name is Vinko and I will attempt to assist you.
It does sound like one of the inbox for your email account is corrupted. To rebuild the inbox of an email account, you need to go to the Inbox icon within Mail, expand the content to show all email accounts by clicking on the little arrow to the left of the icon.
When the list of account(s) are shown, you can then highlight the corresponding email account that you like to rebuild, by selecting the account then going to the Mailbox menu to choose the Rebuild menu item.
I hope this helps.
-- Vinko
Thank you for using the MacOSX.Com's free Mac support.
Miss Lavenia - May 1, 2006 - 8:07 pm
The "rebuild" item is greyed out. It cannot be selected.
Regards.
Regards.
vinko - May 1, 2006 - 11:51 pm
Hi Lavenia,
Thank you for your respond.
Are you saying that even after you expanded your Inbox item to review the account(s) and highlight each of these account(s) the Rebuild menu item is stil dimmed (disabled)?
How many email accounts do you have set up withi Mail?
-- Vinko
Thank you for your respond.
Are you saying that even after you expanded your Inbox item to review the account(s) and highlight each of these account(s) the Rebuild menu item is stil dimmed (disabled)?
How many email accounts do you have set up withi Mail?
-- Vinko
Miss Lavenia - May 2, 2006 - 9:08 am
Hi, Vinko,
[1] Exactly as you say: even after expansion of the Inbox, highlight of the troubled account, the rebuild item is disabled (dimmed, greyed).
[2] I have two email accounts within Mail.
Thanks for the query.
--Miss Lavenia
[1] Exactly as you say: even after expansion of the Inbox, highlight of the troubled account, the rebuild item is disabled (dimmed, greyed).
[2] I have two email accounts within Mail.
Thanks for the query.
--Miss Lavenia
vinko - May 2, 2006 - 12:18 pm
Hi Lavenia,
Thank you for your reply.
It seems like your Mailbox files are corrupted.
Unfortunately, if you froce recreate it you will loose all your emails. Especially those that are not stored on your mail server.
I will pass your problem back out to the community to see if anyone else have a solution.
-- Vinko
Thank you for your reply.
It seems like your Mailbox files are corrupted.
Unfortunately, if you froce recreate it you will loose all your emails. Especially those that are not stored on your mail server.
I will pass your problem back out to the community to see if anyone else have a solution.
-- Vinko
nhmac - May 3, 2006 - 8:36 pm
Hi, I have a few ideas of things I would try if I had this problem. Seems like really you have 2 problems: 1) Inbox of account does not work 2) you need to get your email and hopefully not lose any. (What have you ben doing to get at your email, or are you accumulating huge amounts of email you have not read?)
For now you might want to set any accounts affected by this problem to leave messages on the server for a period of time, until you solve the issue.
So: if you make a brand new account in Mail for the affected address, and check the email, does the new one work?
Also what OS and version of Mail are you running?
--Beverly
For now you might want to set any accounts affected by this problem to leave messages on the server for a period of time, until you solve the issue.
So: if you make a brand new account in Mail for the affected address, and check the email, does the new one work?
Also what OS and version of Mail are you running?
--Beverly
Miss Lavenia - May 4, 2006 - 12:08 am
Beverly,
My daughter has my laptop now, so I can't tell you exactly what the versions are. (I know the OS is a 10.4.x one.) I can answer the question about how I am retrieving my mail, however.
To get new email, I made a new folder, then created a "rule" that routes all incoming mail to that folder. Not pretty, but it works well as a quick-fix.
I will let you know how the "make new account" tactic works out.
Regards,
Miss Lavenia
My daughter has my laptop now, so I can't tell you exactly what the versions are. (I know the OS is a 10.4.x one.) I can answer the question about how I am retrieving my mail, however.
To get new email, I made a new folder, then created a "rule" that routes all incoming mail to that folder. Not pretty, but it works well as a quick-fix.
I will let you know how the "make new account" tactic works out.
Regards,
Miss Lavenia
nhmac - May 4, 2006 - 8:31 am
Good thinking! The "rule" approach was just what I was going to suggest to get the mail where you can see it, if you hadn't done it yet.
You might have to rename the old account or change some of its info to get the new one to be entered properly.
If you need to look and make sure you have gotten everything from the 'bad' account, your email messages are in User>Library>Mail, and besides using Mail, you can open those mailbox files with TextEdit to read through them (they will not be broken up into individual messages in TextEdit, but at least you can see what's going on in there). You could copy the 'good' mailboxes into the new user's account, make sure the 'bad' Inbox is empty, and that should get you going again.
Please let me know how it goes!
Beverly
You might have to rename the old account or change some of its info to get the new one to be entered properly.
If you need to look and make sure you have gotten everything from the 'bad' account, your email messages are in User>Library>Mail, and besides using Mail, you can open those mailbox files with TextEdit to read through them (they will not be broken up into individual messages in TextEdit, but at least you can see what's going on in there). You could copy the 'good' mailboxes into the new user's account, make sure the 'bad' Inbox is empty, and that should get you going again.
Please let me know how it goes!
Beverly
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