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TICKET ARCHIVE -> password help

guardian65 - Jul 19, 2006 - 11:32 am

my daughter has a blueberry imac with os 9.2 installed. she reset her password on it and now it won't accept a password at all. we have no cd for it. is there a way to clear or reset the password so she can get into it?

ishan - Jul 18, 2006 - 9:43 pm

Tray a hardware reset as outlined by Apple in it's support pages (the method is specific for each G4 model). If you still can't get it to boot, I would try to hook it up to another Macintosh in "Target" mode so that you can copy your irreplaceable files, then do a reinstall of your OS and update to 10.4.7 using the downloadable combo updater on Apple's download pages.

HTH and please let us know what happens. Thanks.

bobw - Jul 19, 2006 - 12:01 pm

I the machine will boot while holding the Shift key down, then you can trash the Multiple User preference file and it should boot normally without a password.

bobw

guardian65 - Jul 19, 2006 - 2:02 pm

her comp is a g3. does that matter? is there a link to that apple page? we tried the shift key..it still asks for a password.

bobw - Jul 19, 2006 - 2:19 pm

Ok, then you'll need an OS 9.x system disc ot get in and delete that preference file.

bobw
http://www.macosx.com

guardian65 - Jul 19, 2006 - 2:28 pm

where can i get one? or is it obsolete?

bobw - Jul 19, 2006 - 2:33 pm

Here's a couple places;

http://eshop.macsales.com/shop/software/

http://applerescue.com/page2/page2.html

bobw
http://www.macosx.com

guardian65 - Jul 19, 2006 - 2:39 pm

oh, thanks