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TICKET ARCHIVE -> Photoshop Cs Crash-on-launch With Following Crash.log

tclogin - Oct 27, 2005 - 8:07 pm

This seemed initially like it was font related; ps was always crashing when reading font lists, however crash log seems to indicate problem with kernal (?) my question - reinstall os? or what?
tia
host name: tsp-admins-power-mac-g4-2
date/time: 2005-10-27 16:37:23.338 -0700
os version: 10.4.2 (build 8c46)
report version: 3

command: adobe photoshop cs2
path: /applications/adobe photoshop cs2/adobe
photoshop cs2.app/contents/macos/adobe photoshop cs2
parent: windowserver [304]

version: 9.0 (9.0x196) (9.0)

pid: 4843
thread: 0

exception: exc_bad_access (0x0001)
codes: kern_protection_failure (0x0002) at
0x00000006

thread 0 crashed:
0 com.apple.corefoundation 0x9072dd84
cfretain + 60
1 com.apple.coretext 0x90228b98
tfontcascade::initparams() + 324
2 com.apple.coretext 0x90228c3c
tfontcascade::createfallback(__ctfont const*,
__cfstring const*, cfrange) const + 52
3 com.apple.coretext 0x90224538
tglyphencoder::appendunmappedcharrun(trun&, cfrange,
tglyphlist&, tfontcascade
const&) + 256
4 com.apple.coretext 0x90224394
tglyphencoder::rununicodeencoder(ctrun*, cfrange,
tglyphlist&, tfontcascade
const&) + 268
5 com.apple.coretext 0x9020d70c
tglyphencoder::encodechars(cfrange, __cfdictionary
const*) + 356
6 com.apple.coretext 0x9020d1b4
ttypesetterattrstring::ttypesetterattrstring[unified](__cfattributedstring
const*) + 252
7 com.apple.coretext 0x9020d024
ctlinecreatewithattributedstring + 48
8 com.apple.hitoolbox 0x931564c0
tcoretextengine::layoutsingleline(_hithemetextinfo*,
float) + 56
9 com.apple.hitoolbox 0x93156438
tcoretextengine::layout(_hithemetextinfo*, float,
float, textlayouttype) + 76
10 com.apple.hitoolbox 0x93156358
tcoretextengine::verifylayout(_hithemetextinfo*,
float, float, layoutintent) + 256
11 com.apple.hitoolbox 0x9315a2dc
tcoretextengine::drawthemetextbox(_hithemetextinfo*,
cgrect const&, unsigned long, cgcontext*) + 208
12 com.apple.hitoolbox 0x93159f3c
dataengine::drawtextbox(__cfstring const*, cgrect
const*, _hithemetextinfo*, cgcontext*) + 168
13 com.apple.hitoolbox 0x93159d9c
hithemedrawtextbox + 304
14 com.apple.hitoolbox 0x9320cbe0
_drawthemetextbox + 568
15 com.adobe.photoshop 0x0035030c
stripampersand(cstring&) + 31636
16 com.adobe.photoshop 0x003501c8
stripampersand(cstring&) + 31312
17 com.adobe.photoshop 0x006317cc
globaltoviewpoint(tview*, cpoint const&, vpoint&) +
118536
18 com.adobe.photoshop 0x006311ac
globaltoviewpoint(tview*, cpoint const&, vpoint&) +
116968
19 com.adobe.photoshop 0x0078edc0
registerstdtype(cstr255 const&, unsigned long) + 880
20 com.adobe.photoshop 0x00074ba8
lookuperrstring(short, short, zstring&) + 303436
21 com.adobe.photoshop 0x000747f4
lookuperrstring(short, short, zstring&) + 302488
22 com.adobe.photoshop 0x00074428
lookuperrstring(short, short, zstring&) + 301516
23 com.adobe.photoshop 0x003473fc
settextstyle(textstyle&, short, short, short,
crgbcolor const&) + 61784
24 com.adobe.photoshop 0x001caba0
istargetinview(tview*) + 422012
25 com.adobe.photoshop 0x001caa7c
istargetinview(tview*) + 421720
26 com.adobe.photoshop 0x001caa2c
istargetinview(tview*) + 421640
27 com.adobe.photoshop 0x001cbb9c
istargetinview(tview*) + 426104
28 com.adobe.photoshop 0x001ca834
istargetinview(tview*) + 421136
29 com.adobe.photoshop 0x001c9d54
istargetinview(tview*) + 418352
30 com.adobe.photoshop 0x001c9308
istargetinview(tview*) + 415716
31 com.adobe.photoshop 0x001fb1cc
istargetinview(tview*) + 620200
32 com.adobe.photoshop 0x001fb18c
istargetinview(tview*) + 620136
33 com.adobe.photoshop 0x010b3d04
xpeplaunch::startapp(unsigned short const*, unsigned
short const*, unsigned short const*, void**) + 5584024
34 com.adobe.photoshop 0x010b3c48
xpeplaunch::startapp(unsigned short const*, unsigned
short const*, unsigned short const*, void**) + 5583836
35 com.adobe.photoshop 0x00aa6e28
percentagewindowvisible(twindow*) + 2559312
36 com.adobe.photoshop 0x00d901ac
xpeplaunch::startapp(unsigned short const*, unsigned
short const*, unsigned short const*, void**) + 2292032
37 com.adobe.photoshop 0x00dad23c
xpeplaunch::startapp(unsigned short const*, unsigned
short const*, unsigned short const*, void**) + 2410960
38 com.adobe.photoshop 0x001074d0
lookuperrstring(short, short, zstring&) + 903796
39 com.adobe.photoshop 0x00af2918
percentagewindowvisible(twindow*) + 2869312
40 com.adobe.photoshop 0x00af1100
percentagewindowvisible(twindow*) + 2863144
41 com.adobe.photoshop 0x00003338
dyld_stub_binding_helper + 1096
42 com.adobe.photoshop 0x000030d0
dyld_stub_binding_helper + 480
43 com.adobe.photoshop 0x00002e64
__code_start__ + 512
44 com.adobe.photoshop 0x00002c94
__code_start__ + 48

ishan - Oct 29, 2005 - 9:43 pm

I would try some simple things first, like repairing permissions with Disk Utility, deleting system and font caches with YASU (Yet Another System Utility, freeware available from verstiontracker.com and macupdate.com) and running Disk utility on your startup volume before thinking about reinstalling the system. As a last resort, I would reinstall Adobe Photoshop CS2. I don't thing the OS is the problem per se, except that you may have one or more corrupt font files. There is also an excellent free beta version of Linotype Font Explorer X which is very stable and can help with font ID conflicts and the like; it's also available at vt or macupdate. HTH.

tclogin - Oct 30, 2005 - 10:16 am

I will check out the utilities you mention, I also have a copy of font doctor which I have not used on these particular fonts.
Here's a little more detail on what I have done to troubleshoot this problem so far:
run repair permissions, fixed multiple directory problems with diskwarrior, reinstalled CS2 from two separate sets of install CD's, determined that the specific font folder (and its contents) causing the crashing is ./library/application support/adobe/fonts (which has also been reinstalled when the reinstalls were done - when the above mentioned fonts folder is moved to the desktop application launches and runs correctly; move it back, application crashes. When this font folder is on the desktop, however, InDesign won't launch because the folder is 'missing', so getting rid of the font folder is not a solution.
Have copied a similar font folder from another G4 Mac running Tiger and CS2 which does not crash to this problem station - application still crashes when reading fonts.
Have removed each Dimm, one by one, rebooted, and still experience the application crashing.
Have done a clean install of Tiger on and external FW drive along with CS2 - same problem; five other Macs in the shop -3 G4's and 2 G5's all running Tiger and CS2- don't have this problem.

ishan - Oct 30, 2005 - 11:13 am

It looks like you have done a great investigation. I suspect you may have a fond id conflict (one or more) due to fonts in that fonts folder. Try the Linotype app. It really does work well, and you can activate/deactivate fonts at will, so it is really simple to figure out which font or fonts are a problem. Try deactivating half the fonts in that folder; if no crash, you know it's one of the fonts in the other half of the folder. Follow that kind of iterative process until you've isolated the culprit(s) fonts. Linotype also includes font diagnostics which you could apply to that fonts folder to see what it finds. This Linotype app is really what is needed for decent font management in Mac OS X (and no, I have no financial or other ties to Linotype, except that I have spent a lot of money on their fonts!). HTH.

tclogin - Oct 30, 2005 - 1:10 pm

hey, thanks for your reply and suggestions -I will let you know what I find using the linotype utility.

Timothy