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TICKET ARCHIVE -> Photoshop CS3 continually crashes

PoopaAnski - May 27, 2008 - 12:02 pm

Good morning,

I've been practicing using the CS3 tools last night. Using the "Open" option in file, I would withdraw images from IPhoto and afterwards saved the images back to IPhoto. Late last night, I received one crash report, but didn't think anything of it. However, this morning while attempting to edit more photos, I am not able to access the Open option and Photoshop won't move beyond that point. I can, at least at this moment, open a New file.

Any help is appreciated. Thanks.

PoopaAnski - May 27, 2008 - 12:27 pm

Here's the crash report for your consideration.

PoopaAnski - May 27, 2008 - 8:02 pm

Please have a tech check this out. The Open box is up, but to access files in the IPhoto doesn't allow. We've (Adobe Tech and the Apple Tech) have reset the CS3 and the IPhoto files twice, but I still can't pull up the jpg sitting in IPhoto without changing the preference in IPhoto to have it to default to Photoshop. I want it to default to IPhoto but still have the ability to retrieve files in Photoshop.

Thanks for you help.

Natobasso - May 28, 2008 - 2:33 pm

Can't read the crash report but I never read them anyway.

Have you repaired permissions yet? Do that first: apps/utilities/disk utility/repair permissions.

If that doesn't fix it, restart and try again. If that doesn't do it, find your .plist and .pref files for photoshop (search 'photoshop') and move them to the trash, but don't delete them. This will reset photoshop; maybe you have pref or plist file gone bad.

Let me know if any of this works.

PoopaAnski - Jun 2, 2008 - 11:36 am

Hey Natobasso,

Sorry it took so long to reply to this, I had alot of work hours last weekend. I'm still facing a brick wall with this issue. Photoshop is still blocked from accessing files in IPhoto. It was working perfectly a week ago, then all of a sudden, continual crashes. The only difference now, from then, is that I'm actually able to see the images once the Open box has been activated, but when I try to engage any jpg files from IPhoto this mysterious crash message shows up.

I took your advice and nothing's changed. Do you we have any other options?

Natobasso - Jun 4, 2008 - 4:09 pm

For some reason I was never notified of your reply to macosx.com. Sorry about that.

How exactly are you trying to use photoshop with iphoto? You can simply open images from within photoshop; are you trying to open images from within the iphoto app with photoshop?

PoopaAnski - Jun 4, 2008 - 5:30 pm

No problem!
It was working like this: Open Photoshop--File--Open-(scroll down to media)--Photos-- (select the photo)-- then "Crash" pop-up appears.

I can send you the screenshot as an attachment, if you give me your email.

Anyway, it's still crashing.

PoopaAnski - Jun 4, 2008 - 5:45 pm

No problem!
It was working like this: Open Photoshop--File--Open-(scroll down to media)--Photos-- (select the photo)-- then "Crash" pop-up appears.

I can send you the screenshot as an attachment, if you give me your email.

Anyway, it's still crashing.

Natobasso - Jun 4, 2008 - 6:33 pm

Why are you doing this: "I would withdraw images from IPhoto and afterwards saved the images back to IPhoto"

Why not just leave the images in a folder and open them in either program as you need to?

Post any screenshots to a photobucket or flickr account and i'll be glad to take a look at them.

I assume you're running Leopard, 10.5.3? Or have you not fully updated yet? Go to system preferences/software update to do so. Might fix your issue (which I'm still not quite understanding).

PoopaAnski - Jun 4, 2008 - 6:50 pm

I'm not moving moving any images out of IPhoto. I'm simply opening Photoshop, do the editing and hit save. The new edited photos are now reflected in IPhoto. Now, I've got to move the images out of IPhoto on to the desktop, open Photoshop, edit, then move image back to IPhoto.

Yes, I'm running on 10.5.3.

Natobasso - Jun 5, 2008 - 10:52 am

To clarify, you aren't moving images back to iphoto, you are moving them to a directory that iphoto uses. I'd recommend locating your photos and rather than moving them, control click them to choose which apps you want to open them.

For example, to edit a photo, control click and image and choose open with/photoshop rather than moving the image back in forth between directories.

You might be getting permissions changing because you're moving the photos back and forth.

PoopaAnski - Jun 5, 2008 - 1:06 pm

Yes and No. Initially, no pictures were moved. I would essentially edit photo files (sitting in IPhoto) by just opening Photoshop. That's it. Then something happened, the Adobe tech mentioned that maybe a scanner was mistakenly unplugged and caused a glitch. Possible. But for a couple of days, this was the process.

Then, one morning, out of the blue I started getting these "crash pop-ups." I haven't been able to track down a way to restore it. So, as of now, files saved in IPhoto have to be dragged to the desktop, open in Photoshop, saved then re-entered into IPhoto.

Any idea on restoration?

Natobasso - Jun 5, 2008 - 1:09 pm

If you've trashed the cs3 prefs and plist files and repaired permissions/restarted

Get info on a troublesome photo. What do the permissions say on it? If anything besides Other is set for anything other than read/write, set it to read/write and try the file again.

Beyond that, I think I'm out of options.

PoopaAnski - Jun 5, 2008 - 1:19 pm

Okay, thanks