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TICKET ARCHIVE -> pinwheel - "not responding"

pen-helm - Apr 23, 2008 - 10:35 pm

Earlier I wrote:
I just installed the new Safari update and now Safari and sometimes Telnet have long periods where they just show the spinning pinwheel cursor, and Activity Monitor says they're "not responding." Coincidence?

But it's still slow when I reverted to the previous version of Safari, could it have installed some network stuff besides Safari?

Also, TextEdit gives the pinwheel when i try to use my new HP scanner/printer. Could the HP drivers be at fault?

pen-helm - Apr 26, 2008 - 3:25 pm

I restored from backup, before I updated safari and added the HP drivers, and the problem went away.
I just reinstalled the HP drivers and things are fine. So maybe it's the Safari update. If so, surely I'm not the only one with this problem?

TechSupport - Apr 29, 2008 - 3:30 pm

We apologize for not being able to resolve the issue you asked of us. It is the absolute worst case scenario for us to do this. In our review of why this happens, it generally is related to either the particular issue being addressed or frequently, incomplete or incorrect information provided. We hope by moving your request to the public forums that you will be able to get a solution without leaving you empty handed.

Your ticket has been closed with our support team. Your request has just been posted to Mac OS X System & Mac Software and is available for your viewing at:

http://macosx.com/forums/showthread.php?t=300165

Again, thank you for using Macosx.com. We hope you will consider using us again in the future.

pen-helm - Jun 3, 2008 - 2:24 pm

OK, I installed the latest security update and the problem appears to be back. long waits in terminal and safari and the pinwheel wait cursor, and (only sometimes) force quit menu says "not responding."

TechSupport - Jun 6, 2008 - 2:30 pm

We apologize for not being able to resolve the issue you asked of us. It is the absolute worst case scenario for us to do this. In our review of why this happens, it generally is related to either the particular issue being addressed or frequently, incomplete or incorrect information provided. We hope by moving your request to the public forums that you will be able to get a solution without leaving you empty handed.

Your ticket has been closed with our support team. Your request has just been posted to Mac OS X System & Mac Software and is available for your viewing at:

http://macosx.com/forums/showthread.php?t=301018

Again, thank you for using Macosx.com. We hope you will consider using us again in the future.

pen-helm - Jun 11, 2008 - 12:36 am

The problem is solved: someone told me to reboot with my USB devices unplugged, then add them back one at a time to see if one is guilty. I did that and could not reproduce the problem.