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TICKET ARCHIVE -> Poor performance G4 Laptop

badmanr - Feb 24, 2007 - 7:59 pm

My G4 laptop with 1Gb ram , 1.67Ghz processor has been getting slower and slower I have had it for about a year. Please help! It's running osx 10.4.7 It is especially slow running Word

- Feb 25, 2007 - 9:38 am

Dear Richard,

My name is Vinko and I will attempt to assist you.

You may want to check all of the following:

• Do you have the FileVault activated for your Mac's hard drive? You may want to turn it off. To do so you can use Apple's technote on this.
• Have you repaired Permissions on your hard drive using the Disk Utility application? To do so you can use Apple's technote to do so.
• Do you have Spotlight indexing your entire hard drive? You may want to uncheck some of the file types to be index, and may include folders as "Private". To do so you can see Apple's technote for in structons.

I hope this helps.

Regards,

-- Vinko

Thank you for using MacOSX.Com's free Mac support

TechSupport - Feb 28, 2007 - 9:40 am

We apologize for not being able to resolve the issue you asked of us. It is the absolute worst case scenario for us to do this. In our review of why this happens, it generally is related to either the particular issue being addressed or frequently, incomplete or incorrect information provided. We hope by moving your request to the public forums that you will be able to get a solution without leaving you empty handed.

Your ticket has been closed with our support team. Your request has just been posted to Mac OS X System & Mac Software and is available for your viewing at:

http://macosx.com/forums/showthread.php?t=292162

Again, thank you for using Macosx.com. We hope you will consider using us again in the future.