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TICKET ARCHIVE -> Possible Virus?

jjordinson1 - Jul 13, 2005 - 10:35 pm

hi my name is Derek and this question is regarding my girlfriends mac. I'm pretty computer literate but I've never seen this message before (Application Launch Failure...The application "program i chose" could no be launched because of a shared library error: ",<>" can you help? It does this with other programs also such as "Internet Explorer, AIM, Shock wave, and others" i tried to do the live 24 hour service chat applet but it says that Shock wave isn't installed and when we tried to re-install it, the above message would show up. Thats about all Ive noticed, the problem started today (7/13/05) in the morning. Please help.
thanks a lot.

Jufam44 - Jul 14, 2005 - 10:27 am

Hello, my name is max, and i'll be assisting you.
Derek, do you have any virus recognition software on your computer(Virex, Internet Securities, Norton Anti-Virus)? If you don't, i would definately download one of them and run a virus check. If it comes out clean, then it seems you might have a problem with Mac OS X. What version are you running?
Thank you in advance for clearing things up,
and Have a nice Day.
--------
Max P-H,
Owner,
Max P-H Studios(http://www.maxphstudios.com)
IT Services provided at affordable prices, only from Max P-H Studios.

jjordinson1 - Jul 15, 2005 - 4:36 am

I downloaded Virex, as well as another virus detector, but when I click on the icon to open up StuffIt Expander in order to install Virex, it gives me the error message I mentioned earlier. So I can't run a virus check, because I can't install the detector.
I really have no idea what to do here, my internet works fine, it's just obviously more than a little annoying to try to download something, only to receive an error message. I've never encountered something like this, even when I had a PC.
Oh, and the version I'm running is Mac OS X 10.2.8
If you have any other suggestions, I'd appreciate them...thank you for your time.

Jufam44 - Jul 15, 2005 - 10:07 am

Thank you for clearing that up. Try completely deleting any shortcuts for StuffIt Expander, and then re-downloading it from the internet(free, stuffit.com).
Then open the virex, and run a check once StuffIt is Working.
As an alternative, you could go to any Apple Store and purchase Mac OS X v. 10.4.2, and then Install that, because it comes with copies of virex and the latest StuffIt Expander software.
Hope this helps,
and HAve a nice day.
--------
Max P-H,
Owner,
Max P-H Studios(http://www.maxphstudios.com)
IT Services provided at affordable prices, only from Max P-H Studios.
Please feel free to contact me if you need any more information.

jjordinson1 - Jul 15, 2005 - 2:12 pm

Well, I tried deleting StuffIt, but my computer isn't allowing me to trash it. It says that StuffIt is in use...also, as I said before, any program I download doesn't open, so I'm not sure that redownloading StuffIt would work.
I suppose I'll have to go purchase 10.4.2, hopefully that will work. If not, I guess my only alternative is to take the computer in and have it looked at.
Thank you again for your time.

Jufam44 - Jul 15, 2005 - 2:47 pm

OK, try repairing the permissions through disk utility, or repairing the disk through disk utility.
--------
Max P-H,
Owner,
Max P-H Studios(http://www.maxphstudios.com)
IT Services provided at affordable prices, only from Max P-H Studios.
Please feel free to contact me if you need any more information.

jjordinson1 - Jul 16, 2005 - 1:24 am

I repaired the permissions, but was unable to repair the disk. The button that said "Repair Disk" was not highlighted, it was unclickable I guess I could say. Repairing the permissions didn't do much, although at first, it appeared that StuffIt was going to work. But in the end, I got the same error message.

Jufam44 - Jul 17, 2005 - 11:44 am

I am going to return this to the pool, maybe someone else can help you, because i cannot think of any other way to solve it. But just so you know, there are no known macintosh viruses.
Have a nice day.
--------
Max P-H,
Owner,
Max P-H Studios(http://www.maxphstudios.com)
IT Services provided at affordable prices, only from Max P-H Studios.
Please feel free to contact me if you need any more information.