Ticket Options

Question Details

TICKET ARCHIVE -> Powerbook G4 And Bluetooth Mouse

i3dwarpt - Jun 1, 2005 - 4:41 pm

I am trying to use a Bluetooth mouse on my PowerBook G4 17". Now I can connect to the mouse but it is really jumpy. At times it even freezes. I have tried several Bluetooth mice and am having the same problem. Any idea's or suggestions in order to fix this problem.

earthsaver - Jun 1, 2005 - 5:40 pm

Do you have any other wireless devices in the vicinity? Or a microwave? (Not suggesting you put the mouse in the microwave.)

- Ben

i3dwarpt - Jun 1, 2005 - 8:25 pm

no

Natobasso - Jun 1, 2005 - 11:38 pm

Hi! Definitely need some more information to fully help you.

1. Your op system
2. Your mouse model number
3. have you repaired permissions?
4. do you have your mouse device's latest driver?

Let me know your answers to these questions and we'll see what we can do.

--------
*Nat
Pro Bass Player
Freelance Designer
Junior IT

i3dwarpt - Jun 2, 2005 - 9:57 am

I am runing OS X Tiger.
The Mouse is a Kensington PilotMouse Mini Bluetooth
Model 72414
I have repaired Permissions.
And there are no drivers to install

Natobasso - Jun 5, 2005 - 2:21 pm

Sorry for the slow reply. I checked Kensington's website and they do not have support for Tiger, only Panther:
http://www.kensington.com/html/1385.html#mac26


--------
*Nat
Pro Bass Player
Freelance Designer
Junior IT

Natobasso - Jun 5, 2005 - 2:23 pm

Kensington has MouseWorks software for you to install, but as I said in my last post it only goes up to Panther (10.3). Your mouse is probably working in spotty fashion because it's driver hasn't been updated for Tiger.

http://www.kensington.com/html/1461.html

Hope this helps!


--------
*Nat
Pro Bass Player
Freelance Designer
Junior IT

i3dwarpt - Jun 5, 2005 - 2:23 pm

Thats for their software that dose not work for their bluetooth mice.

Natobasso - Jun 5, 2005 - 2:24 pm

I looked up the mouse model that you gave me and this is the information I found. Sounds like you need to contact Kensington for more answers. I've found what I can…

--------
*Nat
Pro Bass Player
Freelance Designer
Junior IT

Natobasso - Jun 5, 2005 - 2:35 pm

Here's their tech support page:
http://www.kensington.com/html/6298.html

I can put this question back out into the open forum so someone else can answer it. Let me know if this is what you'd like.

--------
*Nat
Pro Bass Player
Freelance Designer
Junior IT

Natobasso - Jun 6, 2005 - 4:34 pm

Found some more info! Maybe this will help: http://www.macintouch.com/tiger06.html

I believe near the top of the page (or search for Bluetooth) you'll see there's a shared key for bluetooth devices and when you upgrade that key can be lost or changed or otherwise make it so your computer can't talk to your bluetooth device.

Follow the advice on the page and let me know if that works. (I'm not giving up till we solve this!)
--------
*Nat
Pro Bass Player
Freelance Designer
Junior IT

i3dwarpt - Jun 8, 2005 - 6:13 pm

Ok i finally took my powerbook and mouse to the apple store and the mouse works fine on all there bluetooth stuff and yet i have the same problem with any other mouse so they are going to replace my bluetooth in my powerbook.

Natobasso - Jun 8, 2005 - 6:37 pm

Okay. Sorry I couldn't have been more help.

--------
*Nat
Pro Bass Player
Freelance Designer
Junior IT

i3dwarpt - Jun 12, 2005 - 10:18 pm

No prob. Thanks for the help.