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TICKET ARCHIVE -> preference conflict?
G3User - Aug 1, 2006 - 5:23 pm
Greetings mac OSX. I'm having a conflict in preferences i think. When i try to open a VISE installer file, it just blinks once and doesn't launch. The reason i think this may be a conflict, is that when i logged out and then logged back in with another, much lighter more generic identity/account, the VISE installer launched fine.
Would you have any idea what might be causing this? Thanks so much!
Would you have any idea what might be causing this? Thanks so much!
earthsaver - Aug 1, 2006 - 6:00 pm
Certainly could be preference related. Have you tried trashing any preference files containing "vise" in the name?
- Ben
- Ben
G3User - Aug 1, 2006 - 10:47 pm
Hi Ben. Yes, i tried trashing anything in Preferences with VISE in the name. Still no dice. Is there something i can do to "reinstall" VISE? Since it works in the other account/identity... i believe i can get it to work in mine.
My issue is that, though i got VISE to launch and the software to install in the newly created account, when i try to launch it back in my main account it tells me something went wrong with installation, and to reinstall. I wonder if this is because i installed with two different identities. Installed with one, attempting to use with my main identity.
I wonder if fixing this VISE problem and reinstalling with my main identity would solve my issue. Thank you, i look forward to hearing back.
My issue is that, though i got VISE to launch and the software to install in the newly created account, when i try to launch it back in my main account it tells me something went wrong with installation, and to reinstall. I wonder if this is because i installed with two different identities. Installed with one, attempting to use with my main identity.
I wonder if fixing this VISE problem and reinstalling with my main identity would solve my issue. Thank you, i look forward to hearing back.
earthsaver - Aug 1, 2006 - 10:58 pm
I don't understand what you mean in the end. VISE is not something that you install (unless you're trying to build your own installer). It's just the name of a third party installation package created by MindVision that some developers use to install software instead of using Apple's existing Installer application and packaging setup.
Have you repaired permissions lately? Do all VISE Installers behave this way? If not, then you're not up a creek, because you can just install the software logged into the other user account and be done. The software won't work differently. What product is it?, anyway.
No other ideas at the moment. I'll pass you back to the queue if I need.
Have you repaired permissions lately? Do all VISE Installers behave this way? If not, then you're not up a creek, because you can just install the software logged into the other user account and be done. The software won't work differently. What product is it?, anyway.
No other ideas at the moment. I'll pass you back to the queue if I need.
G3User - Aug 2, 2006 - 10:00 am
Thank you Ben, i feel intuitively as you do that i'm not up a creek. The software did ask me to reinstall however; you don't think that could be because i installed with one account, and registered with my main account? That shouldn't make a differenceż
I can try installing again, i just thought that i should resolve whatever is causing this issue with VISE installers in my main account. Any ideas how to do that? (other than trashing all VISE preferences, which i did).
Thanks.
The software is Native Instruments Elektrik Piano. Thanks again.
Christopher
I can try installing again, i just thought that i should resolve whatever is causing this issue with VISE installers in my main account. Any ideas how to do that? (other than trashing all VISE preferences, which i did).
Thanks.
The software is Native Instruments Elektrik Piano. Thanks again.
Christopher
earthsaver - Aug 2, 2006 - 10:16 am
Suppose you try installing Stuffit Expander, since it is a relatively small download that I know used a VISE installer.
http://www.stuffit.com/mac/expander/exp-downloadv.html
No, there should be no difference about what user is logged in when installing software, unless the software is being installed in a location specific to an individual user (as an application enhancer in a user's Library).
You might also want to run Preferential Treatment.
http://www.versiontracker.com/dyn/moreinfo/macosx/22790
Does this particular installer have an Uninstall option? Most VISE installers do. Use it and try the install again. What about permissions repair?
http://www.stuffit.com/mac/expander/exp-downloadv.html
No, there should be no difference about what user is logged in when installing software, unless the software is being installed in a location specific to an individual user (as an application enhancer in a user's Library).
You might also want to run Preferential Treatment.
http://www.versiontracker.com/dyn/moreinfo/macosx/22790
Does this particular installer have an Uninstall option? Most VISE installers do. Use it and try the install again. What about permissions repair?
G3User - Aug 2, 2006 - 11:52 am
Hi Ben. Thanks for your advice.
I also downloaded Preferential Treatment. It's great that they have stuff like that! I ran that, and it showed a bunch of files in system folder pref's that had issues. I fixed permissions four times via my Tiger CD.
I ran PT, clicked the lock and allowed admin privileges, and after that it said there were no issues with user or system pref's.
I ran the installer for Stuffit 10 and it worked fine.
But the VISE installer for the software i wrote to you about is still not launching. It's good to know though, that you dont' think it's a problem installing from another user account. I can try that again.
Any other ideas on how to get the VISE installer to work from my account? Thanks.
Christopher
I also downloaded Preferential Treatment. It's great that they have stuff like that! I ran that, and it showed a bunch of files in system folder pref's that had issues. I fixed permissions four times via my Tiger CD.
I ran PT, clicked the lock and allowed admin privileges, and after that it said there were no issues with user or system pref's.
I ran the installer for Stuffit 10 and it worked fine.
But the VISE installer for the software i wrote to you about is still not launching. It's good to know though, that you dont' think it's a problem installing from another user account. I can try that again.
Any other ideas on how to get the VISE installer to work from my account? Thanks.
Christopher
earthsaver - Aug 2, 2006 - 12:19 pm
I think you'd have to contact Native Instruments on this issue. I don't know what about its particular installer would cause a problem with a particular user account, given that other VISE installers work fine.
G3User - Aug 2, 2006 - 1:29 pm
Okay. Thanks for your help.
G3User - Aug 3, 2006 - 11:03 am
Hi Ben. Interesting development. The NI software launches in stand alone mode and works great with my other account, the one i installed in! When i try to launch in my main account, it tells me, installation error, please reinstall.
So, i think it is installing and working fine... it just doesn't like running on the main account that can't open the VISE file.
So, a short term solution would be to somehow transfer a preference or (validation of some kind) file to my main account. Do you know how to do that? To fool it into thinking it was installed with this user account.
The long term solution is to resolve whatever conflict makes me unable to open this VISE installer file in my main account. I would like to do this.
Can you help, or would you like me to submit the question again with another tech? Thanks so much for your time so far,
Christopher
So, i think it is installing and working fine... it just doesn't like running on the main account that can't open the VISE file.
So, a short term solution would be to somehow transfer a preference or (validation of some kind) file to my main account. Do you know how to do that? To fool it into thinking it was installed with this user account.
The long term solution is to resolve whatever conflict makes me unable to open this VISE installer file in my main account. I would like to do this.
Can you help, or would you like me to submit the question again with another tech? Thanks so much for your time so far,
Christopher
earthsaver - Aug 3, 2006 - 12:01 pm
Unfortunately, MindVision doesn't make it easy to find out what was installed where, unless your working installation left you with an install log. Then, you can find out just that. You could also contact NI and find out what they install where. Further, see if transferring an application support folder or preference file from your alternate user's library to main does the trick.
G3User - Aug 3, 2006 - 2:57 pm
Hi Ben. I looked in the folder "Application Support" in the alternate account's library. I had to change the privileges. But there doesn't seem to be anything about the Native Instruments software. Could it be somewhere else? Thank you.
Drumhum - Aug 4, 2006 - 6:36 am
Hi G3User,
let me clear one thing up here: it really ~can~ make a difference what account you install software in. There is the library folder associated with "root", which is accessible to all users. if for eg a AU plugin is placed there then all users have access to it but if it is installed in the users library folder then only that user has access to it. The later is clearly what you are experiencing. Some software, for licence reasons, will only instal in a users section and multiple licenses will be needed for all users to gain access to the software. This is sort of justified I guess if you consider the computer might be used by many, unrelated people - but it can be most inconvenient for most users!
I would strongly recommend you instal software in an admin account that you intend to use the software. trying to move files from one account and fiddling with permissions can be hassle at least and at worst, result in unreliable behaviour later on (ie it wont work!). Some installers use hidden files too, for anti piracy reasons, which you wont see to move over. keep it simple and install in the user you work in.
feel free to get back to me if you need to.
regards
tom
let me clear one thing up here: it really ~can~ make a difference what account you install software in. There is the library folder associated with "root", which is accessible to all users. if for eg a AU plugin is placed there then all users have access to it but if it is installed in the users library folder then only that user has access to it. The later is clearly what you are experiencing. Some software, for licence reasons, will only instal in a users section and multiple licenses will be needed for all users to gain access to the software. This is sort of justified I guess if you consider the computer might be used by many, unrelated people - but it can be most inconvenient for most users!
I would strongly recommend you instal software in an admin account that you intend to use the software. trying to move files from one account and fiddling with permissions can be hassle at least and at worst, result in unreliable behaviour later on (ie it wont work!). Some installers use hidden files too, for anti piracy reasons, which you wont see to move over. keep it simple and install in the user you work in.
feel free to get back to me if you need to.
regards
tom
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