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TICKET ARCHIVE -> Printing Error Err=-1

Jones27 - Sep 13, 2005 - 11:26 pm

An increasing number of my users are getting the following error when trying to print:

E [14/Sep/2005:11:01:52 +0800] queue print: job creation failed: client-error-not-possible
I [14/Sep/2005:11:01:52 +0800] Queue: "Computer_Room_Printer"; job submission failed (err=-1); host/user: 65483.52.129/"Maddison Day"; title: "Family centre english.ppt"

We run a Tiger server with OS X 10.2 and 10.3 clients.

Any advice would be appreciated.

gsahli - Sep 15, 2005 - 7:47 am

Hi, I'm Greg, your Volunteer Tech.
(caveat here - I've never seen OS X Server)

Could you please give me the line just before the E line in the error_log. That line plus the error line tells you more about what CUPS was trying to do.
The error code -1 means "queue element not found during deletion." Don't know what that is.

Also, how are the printers ADDed on the clients? (like: not added, just shared printer, or appletalk, or IP>IPP)

Jones27 - Oct 11, 2005 - 3:26 am

Hi

I have copied all error messages. We use Appletalk (for most printers) and IP Printing (for one printer only).
This problem is affecting an increasing number of users, spreading with no pattern/reason. Please help.

Error log from Library/Logs/atprintd/atprintd.Computer_Room_Printer.log

E [11/Oct/2005:16:03:29 +0800] queue print: job creation failed: client-error-not-possible
I [11/Oct/2005:16:03:29 +0800] Queue: "Computer_Room_Printer"; job submission failed (err=-1); host/user: 5001.112.130/"Aimee Jones"; title: "Microsoft Word - A_Year_Of_Memories.doc"

Error log from /var/log/cups/error_log

E [11/Oct/2005:16:02:56 +0800] get_printer_attrs: resource name '/printers/Computer_Room' no good!
I [11/Oct/2005:16:03:29 +0800] User "Aimee Jones" request denied for printer Computer_Room_Printer (Computer Room Printer): user disabled / missing quota.
E [11/Oct/2005:16:03:56 +0800] get_printer_attrs: resource name '/printers/Computer_Room' no good!
E [11/Oct/2005:16:04:56 +0800] get_printer_attrs: resource name '/printers/Computer_Room' no good!

gsahli - Oct 11, 2005 - 4:59 am

Aimee,
You've done a good job by posting more of the error log. This does explain what is likely happening - that the user database and/or user print quota system is corrupted.

Unfortunately, I don't have OS X server and have never seen this problem, and don't know how to fix it. Restoring from a backup or rebuilding the user list may be required.

I'm going to send this back to the rest of the Techs to see if someone else has experience.

Jones27 - Oct 11, 2005 - 7:20 pm

Thanks, I look forward to further information.

TechSupport - Oct 14, 2005 - 7:30 pm

This ticket has been moved to the open forums for more exposure.

Please follow this link:

http://www.macosx.com/forums/showthread.php?t=253360