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TICKET ARCHIVE -> Printing From Word
Steve Hyland - Jul 30, 2005 - 2:18 pm
I cannot print from Microsoft Word (it is part of Microsoft Office X 10.0.0) from my primary Internal HD. I can print from it using my secondary HD however. How can I remedy this problem?
Thanks,
Steve
Thanks,
Steve
Natobasso - Aug 2, 2005 - 12:27 am
Howdy! I need some more information:
--what system are you running?
--what error are you getting when you try to print?
--can you print a pdf page (save as pdf in the print dialog box)
Let me know these things and we'll take it from there.
--------
*Nathaniel
--what system are you running?
--what error are you getting when you try to print?
--can you print a pdf page (save as pdf in the print dialog box)
Let me know these things and we'll take it from there.
--------
*Nathaniel
Steve Hyland - Aug 3, 2005 - 9:43 pm
Hi Nathaniel,
I'm sorry I didn't include those relevant items. Here they are.
I use a Blue & White G3 Power Mac running Panther 10.3.9
I don't get any system error. The application simply quits then I get a generic message, "The application Microsoft Word unexpectedely quit. Do you want to report a bug to Apple?" Which I did and predictanly got no response!
Word doesn't give me the option to save to .pdf format. But I can print from Safari and Apple's PDF viewer Preiview.
Thanks, Steve
I'm sorry I didn't include those relevant items. Here they are.
I use a Blue & White G3 Power Mac running Panther 10.3.9
I don't get any system error. The application simply quits then I get a generic message, "The application Microsoft Word unexpectedely quit. Do you want to report a bug to Apple?" Which I did and predictanly got no response!
Word doesn't give me the option to save to .pdf format. But I can print from Safari and Apple's PDF viewer Preiview.
Thanks, Steve
Natobasso - Aug 3, 2005 - 10:18 pm
You can "save as pdf" when you "print" from word.
Have you rebuilt permissions lately? I recommend this on a regular (monthly) basis:
apps/utilities/disk utility/repair permissions.
Might clear up your app issue.
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*Nathaniel
Have you rebuilt permissions lately? I recommend this on a regular (monthly) basis:
apps/utilities/disk utility/repair permissions.
Might clear up your app issue.
--------
*Nathaniel
Steve Hyland - Aug 3, 2005 - 11:07 pm
Nathaniel,
I rebuild my permissions weekly and that hasn't helped. I've also used Disk Warrior to do repairs and that hasn't helped. When I send it to the printer Word closes before a dialog box has a chance to open. Sometimes Word closes like this while I'm typing a document.
Steve
I rebuild my permissions weekly and that hasn't helped. I've also used Disk Warrior to do repairs and that hasn't helped. When I send it to the printer Word closes before a dialog box has a chance to open. Sometimes Word closes like this while I'm typing a document.
Steve
Natobasso - Aug 3, 2005 - 11:13 pm
Do you have entourage? If so, close all Microsoft apps and click the entourage app while holding the option key. Do a typical rebuild of your entourage database. This might sound strange, and backwards, but it might shake some things loose with your word program, since they seem to be intertwined.
Find the Word preference file and put it in a folder on your desktop called DELETE THIS. This will force your Word app to create a new preference file.
Also, are you trying to print the same doc every time you get the error? It might be a placed graphic in that doc causing the crashes. Oh, by the way, apple NEVER responds to those error alert messages. Sorry about that!
A last resort would be to zap your PRAM: command + option + p + r, hold on restart and let chime go three times. When you boot back up after the third chime, see if Word will function for you.
--------
*Nathaniel
Find the Word preference file and put it in a folder on your desktop called DELETE THIS. This will force your Word app to create a new preference file.
Also, are you trying to print the same doc every time you get the error? It might be a placed graphic in that doc causing the crashes. Oh, by the way, apple NEVER responds to those error alert messages. Sorry about that!
A last resort would be to zap your PRAM: command + option + p + r, hold on restart and let chime go three times. When you boot back up after the third chime, see if Word will function for you.
--------
*Nathaniel
Steve Hyland - Aug 4, 2005 - 12:12 pm
Nathaniel,
I do have Entourage and did what you suggested. It didn't work.
I can't find the Word preference file. What would it look like?
I've tried printing several different Word documents. None have a graphic embedded in them. They are all simple text documents.
I booted to my Secondary HD and was able to save to PDF format. And was able to print the Word Doc and the PDF doc.
I am physically disabled so zapping my PRAM will have to wait until I can get some one here who can hold down 4 keys at the same time. I saved your last suggestions so I will try it when I can.
Steve
I do have Entourage and did what you suggested. It didn't work.
I can't find the Word preference file. What would it look like?
I've tried printing several different Word documents. None have a graphic embedded in them. They are all simple text documents.
I booted to my Secondary HD and was able to save to PDF format. And was able to print the Word Doc and the PDF doc.
I am physically disabled so zapping my PRAM will have to wait until I can get some one here who can hold down 4 keys at the same time. I saved your last suggestions so I will try it when I can.
Steve
Natobasso - Aug 4, 2005 - 12:30 pm
Sounds like your internal hard drive has an issue, maybe a throughput issue? When you can, boot up with your hardware test cd that came with your OS X software and check your internal hard drive.
Zapping pram might help a lot.
Before you mess with the preference files, back up your entourage Microsoft User Data file in "yourusername"/Documents to your external hard drive.
To find the word preference file:
Main HD/"userfolder"/Library/Preferences/Microsoft/Microsoft Word
Just move it to a DELETE THIS LATER folder and maybe Word will update this preference file.
Keep me posted.
--------
*Nathaniel
Zapping pram might help a lot.
Before you mess with the preference files, back up your entourage Microsoft User Data file in "yourusername"/Documents to your external hard drive.
To find the word preference file:
Main HD/"userfolder"/Library/Preferences/Microsoft/Microsoft Word
Just move it to a DELETE THIS LATER folder and maybe Word will update this preference file.
Keep me posted.
--------
*Nathaniel
Steve Hyland - Aug 4, 2005 - 12:52 pm
I don't use Entourage as my mail app. I use Apple Mail. I opened up preferences as you said and see several preference files but no specific Microsoft Word folder or file. Several that look related such as Microsoft Office Settings (10), Microsoft Component Preferences (10), MS Office ACL [English], Office Registration Cache X, Office X First Run, Word Settings (10).
That last one I already moved to the DELETE THIS folder and it didn't help.
Which Panther disc has that Hardware test CD?
Remember I ran Disk Warrior on this HD already and will again this weekend.
Steve
That last one I already moved to the DELETE THIS folder and it didn't help.
Which Panther disc has that Hardware test CD?
Remember I ran Disk Warrior on this HD already and will again this weekend.
Steve
Natobasso - Aug 4, 2005 - 1:09 pm
Panther comes with two install disks, and I thought there should be a Hardware Test CD in the box with those two disks. Do you have those?
Not sure running DW is going to do much, unless you can specifically test your internal harddrive for physical errors. DW mainly checks for software/drive issues like bad blocks and directories.
Your preference file is in the location I specified, you should look again. Make sure you go to your home folder (for your user account) and follow the steps I gave you.
On this website, another thread, there's a post that might help you regarding .plist files that are similar to .pref files when you move/delete them--can bring back functionality:
http://www.macosx.com/content/faq.ph...1-In-1039.html
Let me know if that link helps.
--------
*Nathaniel
Not sure running DW is going to do much, unless you can specifically test your internal harddrive for physical errors. DW mainly checks for software/drive issues like bad blocks and directories.
Your preference file is in the location I specified, you should look again. Make sure you go to your home folder (for your user account) and follow the steps I gave you.
On this website, another thread, there's a post that might help you regarding .plist files that are similar to .pref files when you move/delete them--can bring back functionality:
http://www.macosx.com/content/faq.ph...1-In-1039.html
Let me know if that link helps.
--------
*Nathaniel
Steve Hyland - Aug 4, 2005 - 1:42 pm
I went to my home folder for my user account and followed the steps you told me about. There is no specific Word preference folder or file.
I read that other thread and followed those instructions concerning the .plist and removed the file that was mentioned; com.microsoft.word.plist still no luck.
When I try to print it says on the bottom of the Word doc.... Word is connecting to the printer then BAMM it closes. I got that message when I used an Epson printer and get it now that I use a Hewlett Packard Officejet 4215ai all-in-one.
I have 3 Panther install discs. Which one should I try?
I have no more time for this today. I'll try again tomorrow and/or this weekend.
Steve
I read that other thread and followed those instructions concerning the .plist and removed the file that was mentioned; com.microsoft.word.plist still no luck.
When I try to print it says on the bottom of the Word doc.... Word is connecting to the printer then BAMM it closes. I got that message when I used an Epson printer and get it now that I use a Hewlett Packard Officejet 4215ai all-in-one.
I have 3 Panther install discs. Which one should I try?
I have no more time for this today. I'll try again tomorrow and/or this weekend.
Steve
Natobasso - Aug 4, 2005 - 3:42 pm
I should have asked what printer you had. Go here for the most updated driver and see if the problem persists:
http://h10025.www1.hp.com/ewfrf/wc/s...n&cc=us&os=219
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*Nathaniel
http://h10025.www1.hp.com/ewfrf/wc/s...n&cc=us&os=219
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*Nathaniel
Steve Hyland - Aug 5, 2005 - 2:56 pm
Nathaniel,
I downloaded and installed the latest driver but Word still closes abruptly.
I will try the PRAM zap you mentioned.
What if I un-install Office X and delete ALL the Microsoft Preference and .plist files?
Steve
I downloaded and installed the latest driver but Word still closes abruptly.
I will try the PRAM zap you mentioned.
What if I un-install Office X and delete ALL the Microsoft Preference and .plist files?
Steve
Natobasso - Aug 5, 2005 - 4:18 pm
Not sure those things will fix the problem. If it works on one hard drive, but not the other, then you probably have a problem with the hard drive, not the software.
Do you have apple support you could call or an apple store?
--------
*Nathaniel
Do you have apple support you could call or an apple store?
--------
*Nathaniel
Steve Hyland - Aug 6, 2005 - 12:01 pm
If it's the hard drive how can I fix that?
I don't have Apple support but I could call an Apple store.
Thanks for your help.
I do have another question you may be able to answer for me. I have OS 9 on both my HD's but I don't run any Classic applications. Should I keep OS 9 on them or can I un-install OS 9? And if so how?
Thanks again,
Steve
I don't have Apple support but I could call an Apple store.
Thanks for your help.
I do have another question you may be able to answer for me. I have OS 9 on both my HD's but I don't run any Classic applications. Should I keep OS 9 on them or can I un-install OS 9? And if so how?
Thanks again,
Steve
Natobasso - Aug 8, 2005 - 10:00 pm
You'd need to get a new hard drive or have someone fix it. If you know someone with Tech Tool Pro, or you can buy it, it's a great drive diagnostic tool.
However, call the Apple Store first and see what they say.
Regarding OS 9, unless you are starved for hard disk space, I wouldn't worry about deleting your OS 9 systems.
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*Nathaniel
However, call the Apple Store first and see what they say.
Regarding OS 9, unless you are starved for hard disk space, I wouldn't worry about deleting your OS 9 systems.
--------
*Nathaniel
Steve Hyland - Aug 8, 2005 - 11:21 pm
I will have to ask if anyone I know has Tech Tool Pro. It runs for $99 and that's a little high for me right now. I'll have to get the funds for it at some point though.
By the way I did zap my PRAM as you suggested but that didn't help either.
Thanks for all your help Nathaniel.
Steve
By the way I did zap my PRAM as you suggested but that didn't help either.
Thanks for all your help Nathaniel.
Steve
Natobasso - Aug 9, 2005 - 9:36 am
At this point I'd call apple support or an apple store in your area and see if they have any insights. Obviously there's a problem with your internal drive, but I've reached the limits of my powers/ability to help.
--------
*Nathaniel
--------
*Nathaniel
Steve Hyland - Aug 9, 2005 - 12:29 pm
Nathaniel,
I'll try a local apple store first. Will TT Pro fix the problem or is that the best guess right now?
How do I un-install OS9 so I can remove it on one of my Hard Disks.
Steve
I'll try a local apple store first. Will TT Pro fix the problem or is that the best guess right now?
How do I un-install OS9 so I can remove it on one of my Hard Disks.
Steve
Natobasso - Aug 9, 2005 - 12:59 pm
Steve
Call the apple store.
I don't recommend uninstalling OS 9, but I don't know how to uninstall it.
--------
*Nathaniel
Call the apple store.
I don't recommend uninstalling OS 9, but I don't know how to uninstall it.
--------
*Nathaniel
Steve Hyland - Aug 9, 2005 - 1:26 pm
Nathaniel,
Okay, Thanks again for all your help.
Steve
Okay, Thanks again for all your help.
Steve
Natobasso - Aug 9, 2005 - 1:31 pm
Steve
You bet. I'll keep this thread open so you can let me know what the verdict is on your hard drive/Word issue.
--------
*Nathaniel
bass guitar. graphic design. junior IT.
You bet. I'll keep this thread open so you can let me know what the verdict is on your hard drive/Word issue.
--------
*Nathaniel
bass guitar. graphic design. junior IT.
Natobasso - Aug 10, 2005 - 12:20 am
I will put this back in the queue so others can possibly help you. I am on vacation till next week…if I see this issue still on the board I'll take it back again.
--------
*Nathaniel
bass guitar. graphic design. junior IT.
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*Nathaniel
bass guitar. graphic design. junior IT.
philippe99 - Aug 11, 2005 - 7:54 am
Nathaniel,
About "I can print when booting from my secondary HD"
Is this secondary HD has a cloned copy of your OS you run on the primary one ?
Or an older OS ?
When you print form other applications: TexEdit or Maill.app, does this also occurs ?
One idea could be a corrupted font: could you try to start new documents with several fonts (a simple line of text is enough) and print them ?
philippe
About "I can print when booting from my secondary HD"
Is this secondary HD has a cloned copy of your OS you run on the primary one ?
Or an older OS ?
When you print form other applications: TexEdit or Maill.app, does this also occurs ?
One idea could be a corrupted font: could you try to start new documents with several fonts (a simple line of text is enough) and print them ?
philippe
Steve Hyland - Aug 11, 2005 - 12:40 pm
Philippe,
Both the main and scondary HD has Panther 10.3.9 loaded. They were installed the same day. I can print from other apps. I've tried printing from several different documents which have different fonts.
I just tried several different fonts just as you suggested the same thing happens. At the bottom of the document it says "Word is connecting to the printer..." then it closes without leaving an error message.
I did update to the latest printer driver for my HP Officejet 4215xi all-in-one. This happened with my previous Epson printer as well.
Steve
Both the main and scondary HD has Panther 10.3.9 loaded. They were installed the same day. I can print from other apps. I've tried printing from several different documents which have different fonts.
I just tried several different fonts just as you suggested the same thing happens. At the bottom of the document it says "Word is connecting to the printer..." then it closes without leaving an error message.
I did update to the latest printer driver for my HP Officejet 4215xi all-in-one. This happened with my previous Epson printer as well.
Steve
philippe99 - Aug 12, 2005 - 1:32 am
Steve, do you have other Office applications (Excell for instance) and does the print within this Office applications work ?
Philippe
Philippe
Steve Hyland - Aug 12, 2005 - 8:07 pm
Philippe,
Yes, I can print from Excel. But still not from Word.
Steve
Yes, I can print from Excel. But still not from Word.
Steve
philippe99 - Aug 13, 2005 - 8:56 am
Steve, I've already see all the Office programs failing to print, but one of them ?
I have no enough arguments to say that the primary HD has problems.
I primarly think to a font ptoblem, but as you experience the same problem wiht other fonts
My last idea: could you create a new template, different from the one you used to create documents ?
http://www.uwec.edu/help/WordXP/AUTO-tmp-m.htm
I do not use Word, so I'm able to give advice on this; my aim is to start from a totally "fresh & empty" document, just put a simple choice on it as save as tamplate. Quit Word; from the Wizard choose to create a new document based on this template and test
Or at least take form the Wizard Gallery another template.
Philippe
I have no enough arguments to say that the primary HD has problems.
I primarly think to a font ptoblem, but as you experience the same problem wiht other fonts
My last idea: could you create a new template, different from the one you used to create documents ?
http://www.uwec.edu/help/WordXP/AUTO-tmp-m.htm
I do not use Word, so I'm able to give advice on this; my aim is to start from a totally "fresh & empty" document, just put a simple choice on it as save as tamplate. Quit Word; from the Wizard choose to create a new document based on this template and test
Or at least take form the Wizard Gallery another template.
Philippe
Steve Hyland - Aug 13, 2005 - 12:30 pm
Phillipe,
I don't usually use Templates for most of my documents. That being said I did create one as you suggested but it didn't work. Same result as always. What if I delete the Microsoft Preference Folder and all .plist files associated with Word or Office X then uninstall Office X. Then install a fresh copy from the install disc?
Steve
I don't usually use Templates for most of my documents. That being said I did create one as you suggested but it didn't work. Same result as always. What if I delete the Microsoft Preference Folder and all .plist files associated with Word or Office X then uninstall Office X. Then install a fresh copy from the install disc?
Steve
philippe99 - Aug 13, 2005 - 12:36 pm
Steve,
yes uninstall it
http://support.microsoft.com/default...;en-us;Q312172
and re-install a fresh copy.. the last attempt
Well, what is borrying me is that Excell works but not Word !?!
Do you have contact Microsoft Support on this topic ?
Philippe
yes uninstall it
http://support.microsoft.com/default...;en-us;Q312172
and re-install a fresh copy.. the last attempt
Well, what is borrying me is that Excell works but not Word !?!
Do you have contact Microsoft Support on this topic ?
Philippe
Steve Hyland - Aug 13, 2005 - 1:35 pm
>>Do you have contact Microsoft Support on this topic ?
Yes, I've contacted them by email. Their first suggestion was to delete all the preference files relating to printing. For example. com.apple.print that didn't work. I am waiting to hear back from them.
In the meantime I'm going to do the un-install.
Wish me luck!!
Steve
Yes, I've contacted them by email. Their first suggestion was to delete all the preference files relating to printing. For example. com.apple.print that didn't work. I am waiting to hear back from them.
In the meantime I'm going to do the un-install.
Wish me luck!!
Steve
philippe99 - Aug 13, 2005 - 1:50 pm
Yes, crossed fingers, Steve, crossed fingers.
I'm ready to ask Albus Dumbledor for a special Potion against the Evil Word....you know, the Microsoft Name We Cannot Pronounce ;-)
Please post back you result: I never see such an issue, so I want to know.
Phil
I'm ready to ask Albus Dumbledor for a special Potion against the Evil Word....you know, the Microsoft Name We Cannot Pronounce ;-)
Please post back you result: I never see such an issue, so I want to know.
Phil
Steve Hyland - Aug 13, 2005 - 4:03 pm
Well that changed nothing at all! I have had it! What could be doing this? A problem with the HD like Nathaniel suggested? He recommended I buy Tech Tool Pro 4 which costs $100. I don't want to put out that amount of cash unless I know it'll fix this.
I have things to do today so I'll check back tomorrow.
Steve
I have things to do today so I'll check back tomorrow.
Steve
philippe99 - Aug 14, 2005 - 2:53 am
Steve, I cannot figure out why the HD will be the culprit: printing works fine in other softs -including Excel-; the problem is only located with Word.
Do you have Microsoft techs returns ?
Philippe
Do you have Microsoft techs returns ?
Philippe
Steve Hyland - Aug 14, 2005 - 1:09 pm
Phillipe,
No they haven't returned my email. I'm guessing I'll get their response on Monday.
Steve
No they haven't returned my email. I'm guessing I'll get their response on Monday.
Steve
Steve Hyland - Aug 17, 2005 - 7:02 pm
Philippe,
I heard back from the Microsoft Tech. Her email simply asked if her first suggestion worked. I told her "NO!" Then asked her for more help. Her email "assured me" she would help remedy the situation. I am waiting for her next reply.
Do you have any other ideas?
I may have to make my secondary HD my Primary StartUp HD. But that would require more than just switching the StartUp HD in System preferences. I'd have to copy and move ALL my Word, Photoshop and other applications and Documents there. Not to mention Safari and Apple Mail and Address Book!
What if I uninstall Office X again than back up my Primary HD then erase it and reload the HD from my back up? Then re-install Office X. Would or could that help? Am I just chasing my tail here?
Steve
I heard back from the Microsoft Tech. Her email simply asked if her first suggestion worked. I told her "NO!" Then asked her for more help. Her email "assured me" she would help remedy the situation. I am waiting for her next reply.
Do you have any other ideas?
I may have to make my secondary HD my Primary StartUp HD. But that would require more than just switching the StartUp HD in System preferences. I'd have to copy and move ALL my Word, Photoshop and other applications and Documents there. Not to mention Safari and Apple Mail and Address Book!
What if I uninstall Office X again than back up my Primary HD then erase it and reload the HD from my back up? Then re-install Office X. Would or could that help? Am I just chasing my tail here?
Steve
lushbudget - Aug 20, 2005 - 3:37 pm
Okay, you've installed the latest driver for your printer, right?
To be certain, open Printer Setup Utility (Applications>Utilities) and delete your printer, then reinstall it and make it default.
Now, I'm a little perplexed that the other apps are printing, but not Word, but I'd certainly delete everything to do with Office X and reinstall it from scratch. It's a bit of work, I know, but until we try we won't know if it's Office that is causing the problem (or any of it's individual components) or your Mac. I'm leaning towards Office having a corrupt file somewhere.
Especially since it works on your other drive.
Try this, let us know what is happening.
Good luck!
--------
lushbudget
One day, Apple will take over the planet. That'd be cool...
To be certain, open Printer Setup Utility (Applications>Utilities) and delete your printer, then reinstall it and make it default.
Now, I'm a little perplexed that the other apps are printing, but not Word, but I'd certainly delete everything to do with Office X and reinstall it from scratch. It's a bit of work, I know, but until we try we won't know if it's Office that is causing the problem (or any of it's individual components) or your Mac. I'm leaning towards Office having a corrupt file somewhere.
Especially since it works on your other drive.
Try this, let us know what is happening.
Good luck!
--------
lushbudget
One day, Apple will take over the planet. That'd be cool...
Steve Hyland - Aug 21, 2005 - 1:24 pm
lushbudget,
I have the latest driver for my HP Printer and have done the Remove Office X and re-install twice now. It changed nothing. I'm real frustrated. I'd rather not try and move all my apps and docs over to my secondary HD with ALL their Preference files.
Any other ideas I can try? Like which file or preference is corrupt? I've used several fonts, tried printing existing documents and created new ones to print and still nothing has worked.
Steve
I have the latest driver for my HP Printer and have done the Remove Office X and re-install twice now. It changed nothing. I'm real frustrated. I'd rather not try and move all my apps and docs over to my secondary HD with ALL their Preference files.
Any other ideas I can try? Like which file or preference is corrupt? I've used several fonts, tried printing existing documents and created new ones to print and still nothing has worked.
Steve
lushbudget - Aug 21, 2005 - 5:13 pm
gimme a day and i'll do some research and get back to you.
we'll figger it out...
--------
lushbudget
One day, Apple will take over the planet. That'd be cool...
we'll figger it out...
--------
lushbudget
One day, Apple will take over the planet. That'd be cool...
Steve Hyland - Aug 24, 2005 - 8:37 pm
Jay,
That'd be great. I may have a lead for you. I was also contacting Microsoft Tech help from their Office X website. Here is the final email from them.....
>The next step in the resolution of this issue is to refer you to APPLE due to >the print dialogue box crashing when selected and not opening.There is an >issue with the Operating system file associated with the Printing issue you >are occurring.
If they are right how can that be fixed?
Thanks,
Steve
That'd be great. I may have a lead for you. I was also contacting Microsoft Tech help from their Office X website. Here is the final email from them.....
>The next step in the resolution of this issue is to refer you to APPLE due to >the print dialogue box crashing when selected and not opening.There is an >issue with the Operating system file associated with the Printing issue you >are occurring.
If they are right how can that be fixed?
Thanks,
Steve
Steve Hyland - Aug 29, 2005 - 11:23 pm
Jay,
I haven't heard from you on this yet so I'm hoping to keep this thread open until you get back to me.
Steve
I haven't heard from you on this yet so I'm hoping to keep this thread open until you get back to me.
Steve
lushbudget - Aug 30, 2005 - 9:30 am
Steve,
I've done a little research and found in the Apple forums that many folks have had trouble with HP's printer drivers breaking when upgrading from an older mac OS, specifically Tiger. Since you are using the last version of Panther (10.3.9) and the printer drivers for HP are the same (I'm pretty sure, anyway) this solution may work for you as well as Tiger users.
There is an Open Source print driver, called HPIJS that can push over 500 printers. It requires another Open Source app to install the package called ESP Ghostscript 7. Here is some more information:
(from HPIJS for Mac OS X)
"The HPIJS driver is the first free, open-source driver issued by HP for their DeskJet and LaserJet printers. For most supported printers, this driver produces output quality equivalent to the proprietary HP drivers. In photo mode, with photo paper, the output quality is very high, especially for the HP DeskJet 990C and later models, which auto-detect the paper type in hardware. Photo printing is fully supported in the newer 6- and 7-ink models.
A major advantage of using this driver over those supplied by HP is the direct interface between HPIJS and the native CUPS spooler, which allows printing from any printer over any available connection such as USB, AppleTalk, TCP/IP (via LPD and IPP), HP JetDirect, and shared windows printers via SAMBA. Additionally, this driver utilizes the existing Mac OS X USB "backend" and thus does not install any software that might interfere with standard USB operation."
Here is how you apply it:
- Open Apple's Printer Utility and remove your current printer.
- Download the HPIJS and Ghostscript Packages from this link:
http://www.linuxprinting.org/macosx/...-2.0.2.ppc.dmg
http://prdownloads.sourceforge.net/g...c.dmg?download
The hpijs-foomatic package includes version 2.0.2 of the hpijs driver, the Foomatic-RIP runtime, and PPDs for 514 compatible printing devices. This package requires (as in, it will not work without) ESP Ghostscript for Mac OS X
ESP Ghostscript 7.07.1 (ESP GS) is an open-source PostScript interpreter that includes integrated support for the CUPS printing system in Mac OS X Jaguar (there is no need to install this version of ESP GS more than once).
Please note: all packages require Mac OS X version 10.2 (or Darwin 6.0) or newer.
If you experience problems downloading the package, try saving the link to disk."
Once you've downloaded the 2 files, open the ESP GS dmg file and install the package, then do the same for HPIJS. This should be pretty self-explanatory if you've ever used Installer before.
Keep the Disc Images because they have Uninstall Apps should this procedure not work.
- Now open Printer Setup Utility and install your printer. Click the ADD button and PSU will search and find your connected printer. Once it's foundit it will select the most obvious driver for the printer in the Print Using: drop down menu. Click this drop down menu and find the HPIJS driver for your printer. Click the Add button to the right of More Printers. Your printer is installed. Now select it in the Printer List window and click MAKE DEFAULT.
- Now launch any of the Office apps you wish to print from and open any document.
- Got to File>Page Setup and select settings for your printer (the drop down menu that says ANY PRINTER should have your printer's name in it)
- Now try to print!
- Let me know what has happened.
If you need more information on these drivers, here are the links:
http://www.linuxprinting.org/macosx/hpijs/
There is also a driver set called CUPS that I personally use with my Canon printer, and has provided me with borderless photo printing, custom photo printing sizes, and many other functions that just didn't work with the driver Canon provided. If you are still having trouble with HPIJS and ESP, let me know and we'll try CUPS.
Good luck!
--------
lushbudget
One day, Apple will take over the planet. That'd be cool...
I've done a little research and found in the Apple forums that many folks have had trouble with HP's printer drivers breaking when upgrading from an older mac OS, specifically Tiger. Since you are using the last version of Panther (10.3.9) and the printer drivers for HP are the same (I'm pretty sure, anyway) this solution may work for you as well as Tiger users.
There is an Open Source print driver, called HPIJS that can push over 500 printers. It requires another Open Source app to install the package called ESP Ghostscript 7. Here is some more information:
(from HPIJS for Mac OS X)
"The HPIJS driver is the first free, open-source driver issued by HP for their DeskJet and LaserJet printers. For most supported printers, this driver produces output quality equivalent to the proprietary HP drivers. In photo mode, with photo paper, the output quality is very high, especially for the HP DeskJet 990C and later models, which auto-detect the paper type in hardware. Photo printing is fully supported in the newer 6- and 7-ink models.
A major advantage of using this driver over those supplied by HP is the direct interface between HPIJS and the native CUPS spooler, which allows printing from any printer over any available connection such as USB, AppleTalk, TCP/IP (via LPD and IPP), HP JetDirect, and shared windows printers via SAMBA. Additionally, this driver utilizes the existing Mac OS X USB "backend" and thus does not install any software that might interfere with standard USB operation."
Here is how you apply it:
- Open Apple's Printer Utility and remove your current printer.
- Download the HPIJS and Ghostscript Packages from this link:
http://www.linuxprinting.org/macosx/...-2.0.2.ppc.dmg
http://prdownloads.sourceforge.net/g...c.dmg?download
The hpijs-foomatic package includes version 2.0.2 of the hpijs driver, the Foomatic-RIP runtime, and PPDs for 514 compatible printing devices. This package requires (as in, it will not work without) ESP Ghostscript for Mac OS X
ESP Ghostscript 7.07.1 (ESP GS) is an open-source PostScript interpreter that includes integrated support for the CUPS printing system in Mac OS X Jaguar (there is no need to install this version of ESP GS more than once).
Please note: all packages require Mac OS X version 10.2 (or Darwin 6.0) or newer.
If you experience problems downloading the package, try saving the link to disk."
Once you've downloaded the 2 files, open the ESP GS dmg file and install the package, then do the same for HPIJS. This should be pretty self-explanatory if you've ever used Installer before.
Keep the Disc Images because they have Uninstall Apps should this procedure not work.
- Now open Printer Setup Utility and install your printer. Click the ADD button and PSU will search and find your connected printer. Once it's foundit it will select the most obvious driver for the printer in the Print Using: drop down menu. Click this drop down menu and find the HPIJS driver for your printer. Click the Add button to the right of More Printers. Your printer is installed. Now select it in the Printer List window and click MAKE DEFAULT.
- Now launch any of the Office apps you wish to print from and open any document.
- Got to File>Page Setup and select settings for your printer (the drop down menu that says ANY PRINTER should have your printer's name in it)
- Now try to print!
- Let me know what has happened.
If you need more information on these drivers, here are the links:
http://www.linuxprinting.org/macosx/hpijs/
There is also a driver set called CUPS that I personally use with my Canon printer, and has provided me with borderless photo printing, custom photo printing sizes, and many other functions that just didn't work with the driver Canon provided. If you are still having trouble with HPIJS and ESP, let me know and we'll try CUPS.
Good luck!
--------
lushbudget
One day, Apple will take over the planet. That'd be cool...
Steve Hyland - Aug 30, 2005 - 11:40 am
Jay,
I'm going to try it. I just wanted to remind you that this same printing problem existed when I was using an Epson Stylus Printer. Switching to this HP Officejet 4215ai all-in-one didn't change anything.
Steve
I'm going to try it. I just wanted to remind you that this same printing problem existed when I was using an Epson Stylus Printer. Switching to this HP Officejet 4215ai all-in-one didn't change anything.
Steve
Steve Hyland - Aug 30, 2005 - 12:33 pm
Jay,
When I am adding the printer it automatically chooses at the top of the dialog box USB and at the bottom for printer model it chose HP all-in-one 3.0.1 I left it at those settings and opened Word and Page Setup to select the settings for my printer. The dialog box would not open and Word quit in the same manner... Word is looking for the printer.... then it closes.
Did I not choose the new driver? You said to "click this drop down menu and find the HPIJS driver for my printer" what would it be listed as?
Steve
When I am adding the printer it automatically chooses at the top of the dialog box USB and at the bottom for printer model it chose HP all-in-one 3.0.1 I left it at those settings and opened Word and Page Setup to select the settings for my printer. The dialog box would not open and Word quit in the same manner... Word is looking for the printer.... then it closes.
Did I not choose the new driver? You said to "click this drop down menu and find the HPIJS driver for my printer" what would it be listed as?
Steve
lushbudget - Aug 31, 2005 - 6:31 am
It will be called HPIJS >HP DEskjet or something to that effect (that is how it read when I used it last)
This really is a doozy, Steve - See what you can find in the driver's list and let me know.
--------
lushbudget
One day, Apple will take over the planet. That'd be cool...
This really is a doozy, Steve - See what you can find in the driver's list and let me know.
--------
lushbudget
One day, Apple will take over the planet. That'd be cool...
lushbudget - Sep 1, 2005 - 6:01 am
I should clarify: Below in the Printer Model box drop-down menu, look for the HPIJS equivalent to your printer. You may want to experiment and try a couple of them if the 1st doesn't work.
I think that is this last fails, then a clean install of the OS is probably in order.
Judging by the thread, everything else has been tried.
So give it a shot, and let us know how it goes with the new printer drivers.
Good luck,
lb
--------
lushbudget
One day, Apple will take over the planet. That'd be cool...
I think that is this last fails, then a clean install of the OS is probably in order.
Judging by the thread, everything else has been tried.
So give it a shot, and let us know how it goes with the new printer drivers.
Good luck,
lb
--------
lushbudget
One day, Apple will take over the planet. That'd be cool...
Steve Hyland - Sep 1, 2005 - 11:55 am
Jay,
I don't think i'll have time to do that today but I hope to. I'll let you know how it goes for sure.
I haven't done a Clean install in ages. How is that done?
Thanks Guys!
Steve
I don't think i'll have time to do that today but I hope to. I'll let you know how it goes for sure.
I haven't done a Clean install in ages. How is that done?
Thanks Guys!
Steve
Steve Hyland - Sep 2, 2005 - 11:21 pm
Jay,
I have tried about a third of the HP Deskjet series drivers they have listed. There's at least 80 more to try!
Steve
I have tried about a third of the HP Deskjet series drivers they have listed. There's at least 80 more to try!
Steve
lushbudget - Sep 3, 2005 - 7:45 pm
Well, Word is still crashing, right? And the only thing I can say is that at this point it probably is something broke with your operating system.
You have booted from your software CD and Repaired your Disc, right? You need only insert the Mac OS disc that came w/your computer in the drive, then restart holding the C key. Then when the installer comes up, click on the Utilities menu (on the top of the screen in the Menu Bar) and select Disk Utility. Then run Repair Disk. I assumed you had already tried this, but doing it again can't hurt.
As far as a clean install, that would involve backing up all your important data, then choosing the Erase & Install option from the OS X install disc. You could also run Archive & Install, which would preserve your curent system in a Previous System folder. If you have the hard drive space, this could be a less intense way of starting over with a new OS install. Once the install is done, you can move all your important apps and data back into the places where it normaly resides.
If you decide to archive and install, let me know and I'll help you through the restore process. The important thing is to make sure you have a backup of all your data on a different drive. You should do this anyway, but especially before installing a new OS over the old one.
It really isn't that big of a pain, and if it solves your printing problems, it will take less time than all the remaining printer drivers to apply!
Lemme know and I'll help!
Good luck,
lb
--------
lushbudget
One day, Apple will take over the planet. That'd be cool...
You have booted from your software CD and Repaired your Disc, right? You need only insert the Mac OS disc that came w/your computer in the drive, then restart holding the C key. Then when the installer comes up, click on the Utilities menu (on the top of the screen in the Menu Bar) and select Disk Utility. Then run Repair Disk. I assumed you had already tried this, but doing it again can't hurt.
As far as a clean install, that would involve backing up all your important data, then choosing the Erase & Install option from the OS X install disc. You could also run Archive & Install, which would preserve your curent system in a Previous System folder. If you have the hard drive space, this could be a less intense way of starting over with a new OS install. Once the install is done, you can move all your important apps and data back into the places where it normaly resides.
If you decide to archive and install, let me know and I'll help you through the restore process. The important thing is to make sure you have a backup of all your data on a different drive. You should do this anyway, but especially before installing a new OS over the old one.
It really isn't that big of a pain, and if it solves your printing problems, it will take less time than all the remaining printer drivers to apply!
Lemme know and I'll help!
Good luck,
lb
--------
lushbudget
One day, Apple will take over the planet. That'd be cool...
Steve Hyland - Sep 4, 2005 - 12:48 pm
Jay,
>>You have booted from your software CD and Repaired your Disc, right? >>You need only insert the Mac OS disc that came w/your computer in the >>drive, then restart holding the C key. Then when the installer comes up, >>click on the Utilities menu (on the top of the screen in the Menu Bar) and >>select Disk Utility. Then run Repair Disk. I assumed you had already tried >>this, but doing it again can't hurt.
I'm going to do this again now.
>> There is also a driver set called CUPS
What about trying these driver sets?
I can reinstall from my backup I do with retrospect right? I just need to erase what's on there first right? I'm going to remove Office X then do a new complete backup and re-install on the erased disc then reload Office X
In the meant time I'm going to remove all those hpijs drivers.
Let me know if the CUPS drivers might work.
Steve
>>You have booted from your software CD and Repaired your Disc, right? >>You need only insert the Mac OS disc that came w/your computer in the >>drive, then restart holding the C key. Then when the installer comes up, >>click on the Utilities menu (on the top of the screen in the Menu Bar) and >>select Disk Utility. Then run Repair Disk. I assumed you had already tried >>this, but doing it again can't hurt.
I'm going to do this again now.
>> There is also a driver set called CUPS
What about trying these driver sets?
I can reinstall from my backup I do with retrospect right? I just need to erase what's on there first right? I'm going to remove Office X then do a new complete backup and re-install on the erased disc then reload Office X
In the meant time I'm going to remove all those hpijs drivers.
Let me know if the CUPS drivers might work.
Steve
lushbudget - Sep 7, 2005 - 9:49 am
Hope you had a good weekend..mine was long..
ANYWAY, the CUPS drivers might help, but I am inclined to believe that your best bet is to cleanly install Panther. I would make an archive of your important data with Retrospect or whatever your archive/backup scheme is and then boot your computer from the discs that shipped with it. I would then reccomend that when you run the installer, you click on the Options tab (the utility will tell you that you cannot install panther without modifying your install settings) and choose Erase & Install.. THIS WILL COMPLETELY ERASE YOUR HARD DRIVE! SO make sure you have all your important data backed up somewhere safe. It can be restored to your computer without too much effort, but if it is not properly archived you may loose it - so make sure you have it backed up.
You might want to disconnect the 2nd drive from your Mac before you do any of this - the one you said has the other install of Panther on it - unplug it before you run this installer.
Just as an aside - pertaining to that 2nd drive, does it also have Office installed on it? And if so, when you boot your computer from it does Office work properly? I think someone asked you this question before, but the answer was not clear to me. If that 2nd install of Panther works, maybe you could just move your data over to that drive (by data I mean you documents, music, movies, etc - NOT your applications and utilities) and boot from it from now on. Then you could simply erase & install panther on the other drive and start over. But I digress, the issue is to get that main drive working, and to do so you must erase & install panther onto it.
Once you have run the Panther installer, you can begin the process of installing your applications onto it. When that is done, you can restore your data back to your home folder.
NOTE: IF YOU HAVE MUSIC PURCHASED FROM ITUNES REMEMBER TO DEAUTHORIZE YOUR MACHINE FROM WITHIN ITUNE'S 'ADVANCED' MENU BEFORE YOU ERASE!
Aside from switching to the other drive as your boot drive, I don't know what else to do.
By the way, why do you have 2 versions of Panther installed anyway? Is one drive dedicated to a task like video or audio and the other dedicated to another task? Just wondering, it might clarify things for me.
The CUPS drivers are part of the Install Options menu during the installation of Panther. Click "Custom Install" then click on the little arrow next to Printer Drivers. There you'll find the CUPS drivers listed. Turn off the drivers you don't need and save disc space by unchecking them. You can do the same with un-needed language translations as well.
Good luck!
--------
lushbudget
One day, Apple will take over the planet. That'd be cool...
ANYWAY, the CUPS drivers might help, but I am inclined to believe that your best bet is to cleanly install Panther. I would make an archive of your important data with Retrospect or whatever your archive/backup scheme is and then boot your computer from the discs that shipped with it. I would then reccomend that when you run the installer, you click on the Options tab (the utility will tell you that you cannot install panther without modifying your install settings) and choose Erase & Install.. THIS WILL COMPLETELY ERASE YOUR HARD DRIVE! SO make sure you have all your important data backed up somewhere safe. It can be restored to your computer without too much effort, but if it is not properly archived you may loose it - so make sure you have it backed up.
You might want to disconnect the 2nd drive from your Mac before you do any of this - the one you said has the other install of Panther on it - unplug it before you run this installer.
Just as an aside - pertaining to that 2nd drive, does it also have Office installed on it? And if so, when you boot your computer from it does Office work properly? I think someone asked you this question before, but the answer was not clear to me. If that 2nd install of Panther works, maybe you could just move your data over to that drive (by data I mean you documents, music, movies, etc - NOT your applications and utilities) and boot from it from now on. Then you could simply erase & install panther on the other drive and start over. But I digress, the issue is to get that main drive working, and to do so you must erase & install panther onto it.
Once you have run the Panther installer, you can begin the process of installing your applications onto it. When that is done, you can restore your data back to your home folder.
NOTE: IF YOU HAVE MUSIC PURCHASED FROM ITUNES REMEMBER TO DEAUTHORIZE YOUR MACHINE FROM WITHIN ITUNE'S 'ADVANCED' MENU BEFORE YOU ERASE!
Aside from switching to the other drive as your boot drive, I don't know what else to do.
By the way, why do you have 2 versions of Panther installed anyway? Is one drive dedicated to a task like video or audio and the other dedicated to another task? Just wondering, it might clarify things for me.
The CUPS drivers are part of the Install Options menu during the installation of Panther. Click "Custom Install" then click on the little arrow next to Printer Drivers. There you'll find the CUPS drivers listed. Turn off the drivers you don't need and save disc space by unchecking them. You can do the same with un-needed language translations as well.
Good luck!
--------
lushbudget
One day, Apple will take over the planet. That'd be cool...
Steve Hyland - Sep 7, 2005 - 9:28 pm
Jay,
My weekend was busy too. Anyway I have the same version of Panther (10.3.9) on both Hard Drives. I use my primary drive for my Word Documents, Photoshop, audio and some video. The secondary is for more storage space and OS 9 although I don't use any OS 9 apps anymore.
Office X works fine on my secondary drive. Word prints fine there.
I've thought about moving all my necessary docs to me secondary HD but that is quite a chore involving my preference files for all my apps except Word. I would much rather get this issue resolved than do that.
You mentionned disconnecting my secondary HD before doing the reinstall of Panther. I am physically unable to do that as I am a quadraplegic. Is it that risky to not do it that way?
I am going to backup my main HD tonight.
Steve
My weekend was busy too. Anyway I have the same version of Panther (10.3.9) on both Hard Drives. I use my primary drive for my Word Documents, Photoshop, audio and some video. The secondary is for more storage space and OS 9 although I don't use any OS 9 apps anymore.
Office X works fine on my secondary drive. Word prints fine there.
I've thought about moving all my necessary docs to me secondary HD but that is quite a chore involving my preference files for all my apps except Word. I would much rather get this issue resolved than do that.
You mentionned disconnecting my secondary HD before doing the reinstall of Panther. I am physically unable to do that as I am a quadraplegic. Is it that risky to not do it that way?
I am going to backup my main HD tonight.
Steve
Steve Hyland - Sep 7, 2005 - 11:48 pm
Jay,
You said to boot my Mac from the discs that came with it. Do you mean the original OS disc or the Panther Install discs?
Steve
You said to boot my Mac from the discs that came with it. Do you mean the original OS disc or the Panther Install discs?
Steve
lushbudget - Sep 9, 2005 - 7:13 pm
Steve,
Not disconnecting your 2nd drive isn't really risky, but it will show up in the installer as an option to put a new copy of Panther on. Simply make sure you know which is which so you don't accidently erase the wrong drive.
Now here is the thing: If you want to preserve your preferences you will have to do what is called an Archive & Install. This places a new version of Panther on your HD while preserving all your personal system preferences, mail, bookmarks, etc. It does this by putting a new folder on your Mac called Previous System. When the Archive & Install procedure is over, you simply move your data from the Previous System folder into your new Home folder's various destinations. Installer will take care of the rest for you. Once you have moved all the data, and tested the Operating System to make sure your problem is solved, you can delete the Previous System folder. BUT Make sure you have everything you need out of it first! You access Archive & Install the same way you choose Erase & Install; by clicking on the drive you wish to install Panther and checking the appropriate box.
If you want to start with a clean slate, and guarantee yourself that everything is going to work the 1st time an Erase & Install is the way to go. This wil COMPLETELY ERASE YOUR HARD DRIVE. You will loose your preferences, bookmarks, basically everything. You can move many of these things back to where they go from an archive if you take the time to make a complete one (you said you were backing up your HD), but it will take time. It may be easier to start using the other drive as your system disc. You will have to make this judgement call based on how much data you have to move (documents/pictures/movies/music/etc) and how many applications you will have to reinstall (Office, Photoshop, Etc). I can't make the decision for you, but I can help you to get your system restored to at least a reasonable facsmile of what it was. I don't think your printing problem can be solved from the disc the way it is now. Something is corrupted on the drive that Disc Utility can't fix. A more detailed app like Drive Genius or TechTool Pro could, but that is still a maybe and those apps aren't cheap. So I have to leave this decision up to you - I'll help you put your system in order either way.
Use the Panther discs to boot to the installer. You can do so by inserting them in your optical drive then following the directions in the window that pops up, or by holding down "C" while booting your Mac w/the Panther disc #1 in the drive. The discs that shipped with your Mac might have some software on them that you won't get with a Panther install, including the iLife apps, and some of the other bundled software that Apple provides with new Macs. If you want these you may have to use the Software Restore disc to install them. If your Panther discs are not retail (meaning they came with your Mac and you didn't buy them at the store) they may be Upgrade Only. I've run into this problem before. What it means is that before you can install Panther you have to install Jaguar. Let me know if you have the Upgrade discs instead of the Retail Box discs & we'll go from there.
Finally, don't worry! This is not going to happen to you everytime you use your Mac. M$ products are notoriusly unfriendly to Apple, but Office is such a widely used standard that M$ just had to make a compentent Macintosh version. Word was one of the very 1st Mac apps! My point is, your Mac is OK, you just ran into a little bug. Once we squash it you should be able to enjoy your Mac for a long time without anything remotely like this happening again. Not like Windoze machines that crash at the drop of a hat! OS X is a stable, intuitive, advanced operating system, and it is probably Office that has caused the problem. Hang in there, Steve. We'll get your primary drive up & running again.
--------
lushbudget
One day, Apple will take over the planet. That'd be cool...
Not disconnecting your 2nd drive isn't really risky, but it will show up in the installer as an option to put a new copy of Panther on. Simply make sure you know which is which so you don't accidently erase the wrong drive.
Now here is the thing: If you want to preserve your preferences you will have to do what is called an Archive & Install. This places a new version of Panther on your HD while preserving all your personal system preferences, mail, bookmarks, etc. It does this by putting a new folder on your Mac called Previous System. When the Archive & Install procedure is over, you simply move your data from the Previous System folder into your new Home folder's various destinations. Installer will take care of the rest for you. Once you have moved all the data, and tested the Operating System to make sure your problem is solved, you can delete the Previous System folder. BUT Make sure you have everything you need out of it first! You access Archive & Install the same way you choose Erase & Install; by clicking on the drive you wish to install Panther and checking the appropriate box.
If you want to start with a clean slate, and guarantee yourself that everything is going to work the 1st time an Erase & Install is the way to go. This wil COMPLETELY ERASE YOUR HARD DRIVE. You will loose your preferences, bookmarks, basically everything. You can move many of these things back to where they go from an archive if you take the time to make a complete one (you said you were backing up your HD), but it will take time. It may be easier to start using the other drive as your system disc. You will have to make this judgement call based on how much data you have to move (documents/pictures/movies/music/etc) and how many applications you will have to reinstall (Office, Photoshop, Etc). I can't make the decision for you, but I can help you to get your system restored to at least a reasonable facsmile of what it was. I don't think your printing problem can be solved from the disc the way it is now. Something is corrupted on the drive that Disc Utility can't fix. A more detailed app like Drive Genius or TechTool Pro could, but that is still a maybe and those apps aren't cheap. So I have to leave this decision up to you - I'll help you put your system in order either way.
Use the Panther discs to boot to the installer. You can do so by inserting them in your optical drive then following the directions in the window that pops up, or by holding down "C" while booting your Mac w/the Panther disc #1 in the drive. The discs that shipped with your Mac might have some software on them that you won't get with a Panther install, including the iLife apps, and some of the other bundled software that Apple provides with new Macs. If you want these you may have to use the Software Restore disc to install them. If your Panther discs are not retail (meaning they came with your Mac and you didn't buy them at the store) they may be Upgrade Only. I've run into this problem before. What it means is that before you can install Panther you have to install Jaguar. Let me know if you have the Upgrade discs instead of the Retail Box discs & we'll go from there.
Finally, don't worry! This is not going to happen to you everytime you use your Mac. M$ products are notoriusly unfriendly to Apple, but Office is such a widely used standard that M$ just had to make a compentent Macintosh version. Word was one of the very 1st Mac apps! My point is, your Mac is OK, you just ran into a little bug. Once we squash it you should be able to enjoy your Mac for a long time without anything remotely like this happening again. Not like Windoze machines that crash at the drop of a hat! OS X is a stable, intuitive, advanced operating system, and it is probably Office that has caused the problem. Hang in there, Steve. We'll get your primary drive up & running again.
--------
lushbudget
One day, Apple will take over the planet. That'd be cool...
Steve Hyland - Sep 9, 2005 - 9:45 pm
Jay,
I've been using Mac's since the beginning with the old MAC SE with the 8" b/w screen and a 20MB HD. I know very well that Widows are a tool of the devil trying to rule the world one Window at a time!
In all that time I've never had a MAC crash like many of my unlearned friends who use 'those' systems. I know we'll get through this one way or another. I am disabled and on a limited income so buying Tech Tool Pro is something I'd like to avoid if I can. (I knew it was Micro Su*k that is screwing up my MAC!)
It's been a busy few days here so I'm going to backup my HD tonight and do the Archive reinstall it may be longer and trying at times but rebuilding my Preferences for other apps would drive me up the wall.
I have a Blue & White GE so my original G3 disc probably doesn't have any software I need but I'll double check I bought Panther retail 18 months ago. I never had Jaguar!
About 5 years ago my Father bought me a Windows machine. In the screen saver I typed in "I Wish I were a Mac!" My parents got a great laugh from that and shortly after they helped me buy this PowerMac G3!
I'm trying to keep this MAC running as long as I can until I can save the money for a new MAC but that will take me some time.
Patient and persevering!
Steve
I've been using Mac's since the beginning with the old MAC SE with the 8" b/w screen and a 20MB HD. I know very well that Widows are a tool of the devil trying to rule the world one Window at a time!
In all that time I've never had a MAC crash like many of my unlearned friends who use 'those' systems. I know we'll get through this one way or another. I am disabled and on a limited income so buying Tech Tool Pro is something I'd like to avoid if I can. (I knew it was Micro Su*k that is screwing up my MAC!)
It's been a busy few days here so I'm going to backup my HD tonight and do the Archive reinstall it may be longer and trying at times but rebuilding my Preferences for other apps would drive me up the wall.
I have a Blue & White GE so my original G3 disc probably doesn't have any software I need but I'll double check I bought Panther retail 18 months ago. I never had Jaguar!
About 5 years ago my Father bought me a Windows machine. In the screen saver I typed in "I Wish I were a Mac!" My parents got a great laugh from that and shortly after they helped me buy this PowerMac G3!
I'm trying to keep this MAC running as long as I can until I can save the money for a new MAC but that will take me some time.
Patient and persevering!
Steve
Steve Hyland - Sep 9, 2005 - 11:36 pm
Jay,
I use my secondary HD to use for storage and that's where I backup my primary HD to. How do I uninstall OS 9? I'm going to need the storage space soon.
Both of my HD's are 40 GIG HD's.
Steve
I use my secondary HD to use for storage and that's where I backup my primary HD to. How do I uninstall OS 9? I'm going to need the storage space soon.
Both of my HD's are 40 GIG HD's.
Steve
Steve Hyland - Sep 10, 2005 - 6:44 pm
Jay,
Since I just did a full back up of the HD can't I simply erase Panther from that HD and reinstall everything from this recent back up? Somehow I doubt it but I thought I'd ask.
In the mean time I printed a copy of my apps registration info. Now I'm going to move my vital files over to my secondary HD.
I'd like to do the full Erase & Install as that sounds like the sure fire way of remedying this situation. My concern is obviously finding and saving the proper preference files and other info that is stored on that HD that I'll need to rebuild my apps and their relevant data prefs.
I know I can't simply move Safari and mail and address book to my secondary HD. I tried that before I started making use of this website. Moving my image, PSD Files and Songs are different matter. How do I do that? By burning them onto CD/RW Discs then move them back on the HD afterwards?
As you can see I wracking my brain on this. I appreciate all the help everyone has been giving me with this!
Steve
Since I just did a full back up of the HD can't I simply erase Panther from that HD and reinstall everything from this recent back up? Somehow I doubt it but I thought I'd ask.
In the mean time I printed a copy of my apps registration info. Now I'm going to move my vital files over to my secondary HD.
I'd like to do the full Erase & Install as that sounds like the sure fire way of remedying this situation. My concern is obviously finding and saving the proper preference files and other info that is stored on that HD that I'll need to rebuild my apps and their relevant data prefs.
I know I can't simply move Safari and mail and address book to my secondary HD. I tried that before I started making use of this website. Moving my image, PSD Files and Songs are different matter. How do I do that? By burning them onto CD/RW Discs then move them back on the HD afterwards?
As you can see I wracking my brain on this. I appreciate all the help everyone has been giving me with this!
Steve
Steve Hyland - Sep 11, 2005 - 3:10 pm
Jay,
I realize that I can't just reload my backed up Panther. I need a 'clean' install like we talked about.
Steve
I realize that I can't just reload my backed up Panther. I need a 'clean' install like we talked about.
Steve
Steve Hyland - Sep 14, 2005 - 8:27 pm
Jay,
I am trying to keep this thread open. I am in the process of copying my Safari Bookmarks, Email settings and Rules and my address book into text files. It's a toilsome task to get the files from Photoshop and my iTunes music moved but I'm working on it. Then I can reload them by hand if necessary after I do the Erase & Install.
Steve
I am trying to keep this thread open. I am in the process of copying my Safari Bookmarks, Email settings and Rules and my address book into text files. It's a toilsome task to get the files from Photoshop and my iTunes music moved but I'm working on it. Then I can reload them by hand if necessary after I do the Erase & Install.
Steve
lushbudget - Sep 16, 2005 - 9:47 am
You're on the right track, Steve. Let me know what I can do to help. I have been very busy lately with work, but I will check in every day or so to see what I can do for you.
--------
lushbudget
One day, Apple will take over the planet. That'd be cool...
--------
lushbudget
One day, Apple will take over the planet. That'd be cool...
lushbudget - Sep 16, 2005 - 10:01 am
Saving all the proper stuff from your preference files, your mail, your bookmarks, etc can be tiresome, but the easiest way without using a program like Apple's Backup is to make a copy of the folders in your Library. Inside your Library folder you'll find folders for Mail, Safari, Preferences, etc. Some of these items will need root authorization to copy, so go through them carefully and make sure you get everything you need. This is also a great way to look at how your OS is put together! OS X is very neatly organized, and most all of your personal use preferences and data are stored in your Library folder. The machine itself has it's own Library folder, and so does the System. I use Apple's Backup along with my dotMac account to archive my mail, iTunes music, preferences, and selected folders of documents. It works like a champ, and restoring the data to where it needs to go it just as simple. If you don't have a copy of Backup (I think you said you're using Retrospect) then you will need to point at the folders that contain the data you wish to archive. Here is a list of the most basic ones:
Home>Library>Preferences
Home>Library>Mail
Home>Library>Safari
Home>Library>Keychains
If you use Apple's Address Book you can make a backup of the database from within the app.
If you use Outlook & Entourage I believe they have export options as well.
There may be some more important stuff in your Library, such as settings and plugins for particular applications that you use. Most applications come with a Read Me file or an install log that will tell you what is being installed on your HD and where. Consult these docs for your more important apps that you have worked hard to configure to your workflow. For instance, you may have several plugins installed for Photoshop. It would then be neccessary for you to locate their components and archive them, then return them to their places in your Library.
Restoring this data is pretty simple: you just put it back where it goes.
Programs like Backup and Retrospect will usually restore the data to it's original place, but with a new install you may have to drag & drop some on your own. You will also have to Import your Mailboxes when you setup your Mail program again. Import Mail from the restored data found in the Mail folder.
When you backup iTunes remember to copy the entire iTunes folder. This way you wont have to re-import all your songs.
Anything more you need, let me know. I'll be checking back on Saturday.
--------
lushbudget
One day, Apple will take over the planet. That'd be cool...
Home>Library>Preferences
Home>Library>Mail
Home>Library>Safari
Home>Library>Keychains
If you use Apple's Address Book you can make a backup of the database from within the app.
If you use Outlook & Entourage I believe they have export options as well.
There may be some more important stuff in your Library, such as settings and plugins for particular applications that you use. Most applications come with a Read Me file or an install log that will tell you what is being installed on your HD and where. Consult these docs for your more important apps that you have worked hard to configure to your workflow. For instance, you may have several plugins installed for Photoshop. It would then be neccessary for you to locate their components and archive them, then return them to their places in your Library.
Restoring this data is pretty simple: you just put it back where it goes.
Programs like Backup and Retrospect will usually restore the data to it's original place, but with a new install you may have to drag & drop some on your own. You will also have to Import your Mailboxes when you setup your Mail program again. Import Mail from the restored data found in the Mail folder.
When you backup iTunes remember to copy the entire iTunes folder. This way you wont have to re-import all your songs.
Anything more you need, let me know. I'll be checking back on Saturday.
--------
lushbudget
One day, Apple will take over the planet. That'd be cool...
Steve Hyland - Sep 16, 2005 - 2:23 pm
Jay,
I did backup up Apple's Address Book from the application. And I did copy the entire iTunes Folder.
>Home>Library>Preferences
>Home>Library>Mail
>Home>Library>Safari
>Home>Library>Keychains\
Can't I copy those items to my Zip Disk then move them back after the Erase & Install?
I tried to backup certain Folders through Retrospect but couldn't locate them through Retrospect's application.
I didn't know Apple had a backup up program but I'll bet that comes with a .Mac Account? I would prefer using Apple Backup since they built the OS they would know best how to Backup Archive and Restore everything in its proper place. I'll think about giving .Mac that 60 day free trial.
Steve
I did backup up Apple's Address Book from the application. And I did copy the entire iTunes Folder.
>Home>Library>Preferences
>Home>Library>Mail
>Home>Library>Safari
>Home>Library>Keychains\
Can't I copy those items to my Zip Disk then move them back after the Erase & Install?
I tried to backup certain Folders through Retrospect but couldn't locate them through Retrospect's application.
I didn't know Apple had a backup up program but I'll bet that comes with a .Mac Account? I would prefer using Apple Backup since they built the OS they would know best how to Backup Archive and Restore everything in its proper place. I'll think about giving .Mac that 60 day free trial.
Steve
lushbudget - Sep 17, 2005 - 9:24 am
Steve, open my iDisk public folder. There are some useful tools there for creating archives and restoring them, freeware and shareware. From the Finder go to GO>iDisk>Other User's Public Folder. It is called lushbudget.
Then write back..
--------
lushbudget
One day, Apple will take over the planet. That'd be cool...
Then write back..
--------
lushbudget
One day, Apple will take over the planet. That'd be cool...
Steve Hyland - Sep 17, 2005 - 11:50 am
Jay,
I'm in your public folder I grabbed a copy of Backup to my Desktop. I'm going to try to install it.
Steve
I'm in your public folder I grabbed a copy of Backup to my Desktop. I'm going to try to install it.
Steve
Steve Hyland - Sep 17, 2005 - 12:22 pm
Jay,
I tried to install Backup. It went as far as writing 93% complete then stopped saying 'there were errors trying to install please try again. Which I did but the same thing happens.
Steve
I tried to install Backup. It went as far as writing 93% complete then stopped saying 'there were errors trying to install please try again. Which I did but the same thing happens.
Steve
lushbudget - Sep 18, 2005 - 8:30 am
Bummer - I don't know why that happened.
Another good bet for you might be to use Carbon Copy Cloner. It makes a complete clone of your HD, then you can move those files that are important from one disk to the other - but you would need a 3rd drive to do it in your case.
What Backup does, and why it's one of the best apps I know for day-to-day archiving for Mac - is look in the right places for the right things, and can put them back in the right place when you restore. But dotMac is $100 a year, and at that price you might just want to buy a pro utility like TechTool.
I will put a new copy in there, but you may just have to bite the bullet and learn to move your files around on your own - which isn't really that hard to understand, but with a disability it might be hard to actually do. Worse comes to worse, we can set up VNC and take control of your Mac remotely
Try again on Sun evening and let me know how it goes.
lushbudget
One day, Apple will take over the planet. That'd be cool...
Another good bet for you might be to use Carbon Copy Cloner. It makes a complete clone of your HD, then you can move those files that are important from one disk to the other - but you would need a 3rd drive to do it in your case.
What Backup does, and why it's one of the best apps I know for day-to-day archiving for Mac - is look in the right places for the right things, and can put them back in the right place when you restore. But dotMac is $100 a year, and at that price you might just want to buy a pro utility like TechTool.
I will put a new copy in there, but you may just have to bite the bullet and learn to move your files around on your own - which isn't really that hard to understand, but with a disability it might be hard to actually do. Worse comes to worse, we can set up VNC and take control of your Mac remotely
Try again on Sun evening and let me know how it goes.
lushbudget
One day, Apple will take over the planet. That'd be cool...
Steve Hyland - Sep 18, 2005 - 3:50 pm
Jay,
I was able to grab Backup this time. When I opened it it requires a dotMac membership or 60 day trial. I can't afford the membership and don't have the time to sign up for the 60 day trial. I'll be busy all day today and tomorrow too.
My disability is this I am a quadrapligec with no control of my fingers [I type with a pencil in my fist] I move my arms as well as you do or at least well enough it's not a problem for me. My point is I can move files around fairly easily. That's one of many reasons I like Macs only one mouse button to click! Just talk me through the process and I'll get it.
If we need to set up VNC and let you have remote control of my Mac I'm fine with it.
It's mostly certain preference files and the locations of other necessary items like keychain, mail etc. right?
Steve
I was able to grab Backup this time. When I opened it it requires a dotMac membership or 60 day trial. I can't afford the membership and don't have the time to sign up for the 60 day trial. I'll be busy all day today and tomorrow too.
My disability is this I am a quadrapligec with no control of my fingers [I type with a pencil in my fist] I move my arms as well as you do or at least well enough it's not a problem for me. My point is I can move files around fairly easily. That's one of many reasons I like Macs only one mouse button to click! Just talk me through the process and I'll get it.
If we need to set up VNC and let you have remote control of my Mac I'm fine with it.
It's mostly certain preference files and the locations of other necessary items like keychain, mail etc. right?
Steve
lushbudget - Sep 19, 2005 - 8:05 am
No prob, dude.
Yes, it is mostly preference files that you want save. Most of them are in your Home folder, in a folder called Library.
There are some issues with Permissions, though.
Mac OS X uses a system of heirarchial permissions that allow some users to access some files but not others. The System itself is considered a User in the UNIX based world of OS X. So if it is just you on your computer, there are actually 2 users! You and Your Computer. (it could be argued that there are more like 3 since the Root and the System each have their own Libraries) You Mac has it's own Library folder. It is located on the Root level of the HD. It is in this folder that a mixture of data are stored that affect the entire system. One such data are Serial Numbers. Some apps store their serial numbers (authorizations) in YOUR Library, others store it in the Root Library. I dunno why it's different, I assume becuase some apps - like Photoshop - are designed to be used by everyone on the Mac, while others are meant for a sole user. I even have some apps installed this way on my computer - by putting the app in an application folder in my home folder, no one but me can use it. Anyway, I'm off-track. The important thing to remember is that many of the things your system needs to operate are stored in these library folders. So what I do is I scour through them every now and then. Sometimes I'll find a preference folder for some app I haven't had on my HD for a year, so I'll scrap it. The important thing is for you to determine which ones are generated by your apps that contain the data you need to make a smooth transition to a new installation of OS X. I suggest this:
Everything in Your Personal Preferences folder
Home>Library>Preferences
If there is something in there that doesn't apply any longer (like some game you erased from your HD) then scrap it, otherwise Back it up!
Everything in Your Mail folder.
Home>Library>Mail
This is where (if you use Apple Mail) all your emails, account settings, signatures, etc are stored. If your email is important to you, back up this folder.
If you have a collection of Fonts installed other than the OS X default, they will be in your Library>Fonts and FontCollections folders. Back them up.
If you have any Widgets you use (Tiger only) they are in the Widgets folder.
If you have collected Cookies that are useful to you, like website passwords, etc, then Backup your Cookies folder.
If you have installed apps that require plugins, like Photoshop, then backup their data. In most cases it can be found here:
Home>Library>Application Support (then look for your data)
For instance, I use Logic Express, and have many software instrument settings that I have worked hard to create. I can find them in the Application Support Folder where there is another Logic Folder. Photoshop is similar.
You will probably have to re-enter all your serial #s for your apps. They are just to tiresome to move to a new install, but you might get luck with a few if you backup the folder Application Support in one shot then move it back into your new Library. I have had mixed success with this.
The biggest problem,Steve is Permissions. Some files don't want to be copied! You may find yourself telling your Mac over & over again that YES you do want to authorize this move! So shorten your password - you'll be entering it a lot, both on the copying side and on the restoring side.
Backup is a great app to use becuase it sidesteps all that permissions BS.
You might want to think about signing up for the trial so that you can use it...it would save you a lot of time & energy.
Also, as a side note - I was wondering how you've found the Universal Access tools in OS X? I know that Tiger has some great voice tools, and there are many enhancements to Universal Access after Panther - some I've used myself. I had a broken arm for 3 months and had to learn how to type & use a mouse with one hand. Universal Access let me set up my mouse and keyboard to do things with 1 hand that normally took 2 (like pressing several keys at once). If you haven't noticed this feature, check it out. It could simplify your user inerface for you. Then you could be as productive as you wanted, pushing 1 key to launch a series of events.
OK, let me know how it's going with the copying.
OH! One more thing - some files are invisible! You might want to use an app called TinkerTool to turn on a feature in the Finder that lets you see all hidden and system files. TinkerTool is freeware. In fact, I'll stick a copy in my Public folder for you. If you turn it on and look in your Library, you won't miss anything.
Good luck!
--------
lushbudget
One day, Apple will take over the planet. That'd be cool...
Yes, it is mostly preference files that you want save. Most of them are in your Home folder, in a folder called Library.
There are some issues with Permissions, though.
Mac OS X uses a system of heirarchial permissions that allow some users to access some files but not others. The System itself is considered a User in the UNIX based world of OS X. So if it is just you on your computer, there are actually 2 users! You and Your Computer. (it could be argued that there are more like 3 since the Root and the System each have their own Libraries) You Mac has it's own Library folder. It is located on the Root level of the HD. It is in this folder that a mixture of data are stored that affect the entire system. One such data are Serial Numbers. Some apps store their serial numbers (authorizations) in YOUR Library, others store it in the Root Library. I dunno why it's different, I assume becuase some apps - like Photoshop - are designed to be used by everyone on the Mac, while others are meant for a sole user. I even have some apps installed this way on my computer - by putting the app in an application folder in my home folder, no one but me can use it. Anyway, I'm off-track. The important thing to remember is that many of the things your system needs to operate are stored in these library folders. So what I do is I scour through them every now and then. Sometimes I'll find a preference folder for some app I haven't had on my HD for a year, so I'll scrap it. The important thing is for you to determine which ones are generated by your apps that contain the data you need to make a smooth transition to a new installation of OS X. I suggest this:
Everything in Your Personal Preferences folder
Home>Library>Preferences
If there is something in there that doesn't apply any longer (like some game you erased from your HD) then scrap it, otherwise Back it up!
Everything in Your Mail folder.
Home>Library>Mail
This is where (if you use Apple Mail) all your emails, account settings, signatures, etc are stored. If your email is important to you, back up this folder.
If you have a collection of Fonts installed other than the OS X default, they will be in your Library>Fonts and FontCollections folders. Back them up.
If you have any Widgets you use (Tiger only) they are in the Widgets folder.
If you have collected Cookies that are useful to you, like website passwords, etc, then Backup your Cookies folder.
If you have installed apps that require plugins, like Photoshop, then backup their data. In most cases it can be found here:
Home>Library>Application Support (then look for your data)
For instance, I use Logic Express, and have many software instrument settings that I have worked hard to create. I can find them in the Application Support Folder where there is another Logic Folder. Photoshop is similar.
You will probably have to re-enter all your serial #s for your apps. They are just to tiresome to move to a new install, but you might get luck with a few if you backup the folder Application Support in one shot then move it back into your new Library. I have had mixed success with this.
The biggest problem,Steve is Permissions. Some files don't want to be copied! You may find yourself telling your Mac over & over again that YES you do want to authorize this move! So shorten your password - you'll be entering it a lot, both on the copying side and on the restoring side.
Backup is a great app to use becuase it sidesteps all that permissions BS.
You might want to think about signing up for the trial so that you can use it...it would save you a lot of time & energy.
Also, as a side note - I was wondering how you've found the Universal Access tools in OS X? I know that Tiger has some great voice tools, and there are many enhancements to Universal Access after Panther - some I've used myself. I had a broken arm for 3 months and had to learn how to type & use a mouse with one hand. Universal Access let me set up my mouse and keyboard to do things with 1 hand that normally took 2 (like pressing several keys at once). If you haven't noticed this feature, check it out. It could simplify your user inerface for you. Then you could be as productive as you wanted, pushing 1 key to launch a series of events.
OK, let me know how it's going with the copying.
OH! One more thing - some files are invisible! You might want to use an app called TinkerTool to turn on a feature in the Finder that lets you see all hidden and system files. TinkerTool is freeware. In fact, I'll stick a copy in my Public folder for you. If you turn it on and look in your Library, you won't miss anything.
Good luck!
--------
lushbudget
One day, Apple will take over the planet. That'd be cool...
Steve Hyland - Sep 19, 2005 - 8:17 pm
Jay,
You didn't add Tinker Tool! I'm going to start moving the files tomorrow. Right now I'm going to watch Monday Night Football!
Steve
You didn't add Tinker Tool! I'm going to start moving the files tomorrow. Right now I'm going to watch Monday Night Football!
Steve
lushbudget - Sep 20, 2005 - 7:57 am
OK, it's there.
--------
lushbudget
One day, Apple will take over the planet. That'd be cool...
--------
lushbudget
One day, Apple will take over the planet. That'd be cool...
Steve Hyland - Sep 21, 2005 - 8:35 pm
Jay,
After I set up a trial dotMac account - you're not gonna believe this - but my system froze up on me. I coouldn't do a Force Quit on Safari which I was using at the time. So I did a manual reboot from the tower. Then my Primary HD would not reboot. I put in Disk Warrior and repaired both HDs but My primary HD still wouldn't boot up. I tried to boot from my OS 9 disk then my OS X disk nothing. Finally I put in the Panther Install disc which allowed me to boot from my secondary HD.
I'm using that to contact you now. I can't backup my Primary HD to my dotMac acct from my secondary can I? I'm trying that now but looking into my Preference and Library Folders shows the settings from my secondary HD. Looking for my Apple Mail Folder didn't show my settings for my Mail from my main HD just my secondary one.
Fortunately I forwarded some of the response emails over to my Yahoo account so I could access this thread through that. If possible can you drop an email to my Yahoo address as my regular email is not working right now but that's NOT MY FAULT. That is from my Cox Cable provider's end.
My Yahoo mail is: ramz_fan4life@yahoo.com
If you can't I'll check from the old emails I forwarded to my Yahoo. God willing I'll be able to fix my main HD and do the Erase & Install tomorrow or Friday. Thanks for your patience!!!!
Steve
After I set up a trial dotMac account - you're not gonna believe this - but my system froze up on me. I coouldn't do a Force Quit on Safari which I was using at the time. So I did a manual reboot from the tower. Then my Primary HD would not reboot. I put in Disk Warrior and repaired both HDs but My primary HD still wouldn't boot up. I tried to boot from my OS 9 disk then my OS X disk nothing. Finally I put in the Panther Install disc which allowed me to boot from my secondary HD.
I'm using that to contact you now. I can't backup my Primary HD to my dotMac acct from my secondary can I? I'm trying that now but looking into my Preference and Library Folders shows the settings from my secondary HD. Looking for my Apple Mail Folder didn't show my settings for my Mail from my main HD just my secondary one.
Fortunately I forwarded some of the response emails over to my Yahoo account so I could access this thread through that. If possible can you drop an email to my Yahoo address as my regular email is not working right now but that's NOT MY FAULT. That is from my Cox Cable provider's end.
My Yahoo mail is: ramz_fan4life@yahoo.com
If you can't I'll check from the old emails I forwarded to my Yahoo. God willing I'll be able to fix my main HD and do the Erase & Install tomorrow or Friday. Thanks for your patience!!!!
Steve
Steve Hyland - Sep 22, 2005 - 5:10 pm
Jay,
I restored my main HD from my most recent backup (I had a brain cramp and paniced!!). Anyway I'm doing a backup up my relevent files to iDisk as I type this (It sure is taking a long time to back up just 25 MB of files!). When that finishes I will do the Erase & Install. At this rate that may not be untill Saturday depending on how my day goes on Friday.
I do know about the Universal Access Preference item but haven't made use of it. I'll give it a shot once I get this HD printing Word.
I have a question for you. Which do you think is a better investment the $100 for Tech Tool Pro or the $100 for the full membership to dotMac? Just give me your honest assessment and I'll decide myself later.
Steve
I restored my main HD from my most recent backup (I had a brain cramp and paniced!!). Anyway I'm doing a backup up my relevent files to iDisk as I type this (It sure is taking a long time to back up just 25 MB of files!). When that finishes I will do the Erase & Install. At this rate that may not be untill Saturday depending on how my day goes on Friday.
I do know about the Universal Access Preference item but haven't made use of it. I'll give it a shot once I get this HD printing Word.
I have a question for you. Which do you think is a better investment the $100 for Tech Tool Pro or the $100 for the full membership to dotMac? Just give me your honest assessment and I'll decide myself later.
Steve
lushbudget - Sep 22, 2005 - 6:41 pm
Tough question 'cause I have both of 'em. If you are not into internet stuff like working with other people, sharing files, creating simple websites, and accessing your data on other macs besides your own, dotMac is pretty much useless. With the exception of Backup, that is pretty much what dotMac is all about. Sharing things on the internet, and accessing your data on other computers (windoze machines, too)
If you want a great, practical solution for most hard drive related problems, and a good maintainence program TTP is a killer! It has saved my but on more than one occasion.
If I had $100 and had to choose, I'd take TTP every time.
--------
lushbudget
One day, Apple will take over the planet. That'd be cool...
If you want a great, practical solution for most hard drive related problems, and a good maintainence program TTP is a killer! It has saved my but on more than one occasion.
If I had $100 and had to choose, I'd take TTP every time.
--------
lushbudget
One day, Apple will take over the planet. That'd be cool...
lushbudget - Sep 22, 2005 - 6:41 pm
Tough question 'cause I have both of 'em. If you are not into internet stuff like working with other people, sharing files, creating simple websites, and accessing your data on other macs besides your own, dotMac is pretty much useless. With the exception of Backup, that is pretty much what dotMac is all about. Sharing things on the internet, and accessing your data on other computers (windoze machines, too)
If you want a great, practical solution for most hard drive related problems, and a good maintainence program TTP is a killer! It has saved my but on more than one occasion.
If I had $100 and had to choose, I'd take TTP every time.
--------
lushbudget
One day, Apple will take over the planet. That'd be cool...
If you want a great, practical solution for most hard drive related problems, and a good maintainence program TTP is a killer! It has saved my but on more than one occasion.
If I had $100 and had to choose, I'd take TTP every time.
--------
lushbudget
One day, Apple will take over the planet. That'd be cool...
Steve Hyland - Sep 23, 2005 - 9:51 pm
Jay,
Thanks for your input. You answered just the way I guessed you would. Although I like using Apple Backup that would be my only use for the dotMac account. I'll tighten up my budget a bit and purchase TTP as soon as I can.
I finally got the files I needed backed up to iDisk. I ran inro a glitch with my data not being copied to iDisk but I got that staightened out just now. Tomorrow looks like the day I'll do the Erase & Install. I'll let you know how things go!
Steve
Thanks for your input. You answered just the way I guessed you would. Although I like using Apple Backup that would be my only use for the dotMac account. I'll tighten up my budget a bit and purchase TTP as soon as I can.
I finally got the files I needed backed up to iDisk. I ran inro a glitch with my data not being copied to iDisk but I got that staightened out just now. Tomorrow looks like the day I'll do the Erase & Install. I'll let you know how things go!
Steve
lushbudget - Sep 23, 2005 - 10:06 pm
cool beenz
--------
lushbudget
One day, Apple will take over the planet. That'd be cool...
--------
lushbudget
One day, Apple will take over the planet. That'd be cool...
Steve Hyland - Sep 24, 2005 - 9:30 pm
Jay,
I'm trying to do the Erase & Install and I'm having troubles. It starts processing Base System 2 and gets about 43% complete then I get a message saying there were errors installing please RESTART and try again. I have done that twice now. It gets to the same point and stops. My main HD has been erased. What could be causing this!!
I'm getting seriously fed up with this whole thing I want to junk the whole thing and buy a new G5 which I would if I had the $$$$$$!!!!!!
Frustrated beyond words!!!!
Steve
I'm trying to do the Erase & Install and I'm having troubles. It starts processing Base System 2 and gets about 43% complete then I get a message saying there were errors installing please RESTART and try again. I have done that twice now. It gets to the same point and stops. My main HD has been erased. What could be causing this!!
I'm getting seriously fed up with this whole thing I want to junk the whole thing and buy a new G5 which I would if I had the $$$$$$!!!!!!
Frustrated beyond words!!!!
Steve
Steve Hyland - Sep 24, 2005 - 10:36 pm
Jay,
Same thing keeps happening. I saw Micromat TechTool Pro 4 on Amazon for $84.88. Is this the latest version of TTP? If it is I will probably buy it. Will TTP fix my problem HD?
Steve
Same thing keeps happening. I saw Micromat TechTool Pro 4 on Amazon for $84.88. Is this the latest version of TTP? If it is I will probably buy it. Will TTP fix my problem HD?
Steve
lushbudget - Sep 26, 2005 - 8:31 pm
That error you are getting means that there is either a problem with the disc that panther is on or there is a problem with the disc in your computer. Is the Panther disc an original? If not, do you have the originals? Try to clean them, inspect for scratches.
Don't give up, you are almost there. TTP is always is good thing to have, but it won't fix a drive that doesn't have an OS on it. It WILL tell you if your drive has a physical problem. There are other, cheaper products that can do that, too.
Try cleaning your install discs and try installing again.. if it still fails then I'll turn you on to a drive utility that can scan the surface of your drive for errors.
Hang in there!
--------
lushbudget
One day, Apple will take over the planet. That'd be cool...
Don't give up, you are almost there. TTP is always is good thing to have, but it won't fix a drive that doesn't have an OS on it. It WILL tell you if your drive has a physical problem. There are other, cheaper products that can do that, too.
Try cleaning your install discs and try installing again.. if it still fails then I'll turn you on to a drive utility that can scan the surface of your drive for errors.
Hang in there!
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lushbudget
One day, Apple will take over the planet. That'd be cool...
Steve Hyland - Sep 26, 2005 - 11:15 pm
Jay,
They are the original Pannther discs. I will get them cleaned and try again tomorrow. Either way I think I NEED to invest in TTP so I'll do that ASAP.
Steve
They are the original Pannther discs. I will get them cleaned and try again tomorrow. Either way I think I NEED to invest in TTP so I'll do that ASAP.
Steve
Steve Hyland - Sep 27, 2005 - 4:01 pm
Jay,
Great news!!!! I am able to print directly from my primary HD! This will make things much easier for me!
I can't thank YOU and NATHANIEL and ED and ANYONE else who worked with me to resole this printing problem. You all have my sincerest gratitude. Your website provides an invaluable service to the Mac community. Especially people like myself with limited monetary resourses. Thanks again!!
Steve
Great news!!!! I am able to print directly from my primary HD! This will make things much easier for me!
I can't thank YOU and NATHANIEL and ED and ANYONE else who worked with me to resole this printing problem. You all have my sincerest gratitude. Your website provides an invaluable service to the Mac community. Especially people like myself with limited monetary resourses. Thanks again!!
Steve
lushbudget - Oct 4, 2005 - 6:27 am
You are welcome.
Come back anytime you need some help.
Mac users are different... always excited about the technology, loyal to a fault, and always willing to help a fellow Mac user with their machines. Don't know why this is, but I've been in offices where the IT guys are just J.E.R.K.S. except for the Mac guys, they loved nothing more than seeing you do it for yourself.
Take care!
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lushbudget
One day, Apple will take over the planet. That'd be cool...
Come back anytime you need some help.
Mac users are different... always excited about the technology, loyal to a fault, and always willing to help a fellow Mac user with their machines. Don't know why this is, but I've been in offices where the IT guys are just J.E.R.K.S. except for the Mac guys, they loved nothing more than seeing you do it for yourself.
Take care!
--------
lushbudget
One day, Apple will take over the planet. That'd be cool...
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