Ticket Options
Question Profile
| DATE | Sep 14, 2007 |
| TICKET | #334645 |
| STATUS | Closed |
| SUBJECT | printing problem (Client -Error-forbidde |
| CAT | Computers, Operating Systems, Applications or Connected Devices |
| TYPE | Peripherals: Printers, Scanners or other Connected Devices |
| DESC | Other Printers |
| DESC | |
| PLATFORM | Apple Macintosh (PowerPC G3,G4,G5) |
| MODEL | mac G4 |
| PROC | 1.25 |
| RAM | 1gig |
| DRIVE | 80 gig |
| NAME | Dan |
| USERNAME | RightD |
| TECHNICAL | Little Experience |
| ISSUE | Some Troubleshooting |
Question Details
TICKET ARCHIVE -> printing problem (Client -Error-forbidde
RightD - Sep 14, 2007 - 11:16 am
Hello
I have installed Mac 0sx 10.4.10. I now can not print to my Xerox docuprint n4525. I have installed properly but am getting the error: Unable to get printer status (client error-forbidden)
Any help woul dbe greatly appreciated.
Thanks,
Dan
I have installed Mac 0sx 10.4.10. I now can not print to my Xerox docuprint n4525. I have installed properly but am getting the error: Unable to get printer status (client error-forbidden)
Any help woul dbe greatly appreciated.
Thanks,
Dan
Natobasso - Sep 16, 2007 - 2:18 pm
Looks like Xerox driver support for this model stopped after June 2004:
http://www.support.xerox.com/go/resu...Xtype=download
This model was replaced by the Phaser 5500.
List of included drivers for your printer in Tiger does still ist your printer, though:
http://docs.info.apple.com/article.h...5#xeroxdrivers
Have you tried contacting Xerox to see if anything in the latest tiger is causing a print issue? Apple supports your printer, but maybe this latest update broke the connection.
I would try going to Print Center, delete the Xerox printer and re add it to your list. Then try a test page. Let me know what happens.
http://www.support.xerox.com/go/resu...Xtype=download
This model was replaced by the Phaser 5500.
List of included drivers for your printer in Tiger does still ist your printer, though:
http://docs.info.apple.com/article.h...5#xeroxdrivers
Have you tried contacting Xerox to see if anything in the latest tiger is causing a print issue? Apple supports your printer, but maybe this latest update broke the connection.
I would try going to Print Center, delete the Xerox printer and re add it to your list. Then try a test page. Let me know what happens.
RightD - Sep 17, 2007 - 2:47 pm
I have removed all drivers and tried again with no success.
I contacted xerox and they let me know it is a network problem. I am looking into that now.
Thank you
I contacted xerox and they let me know it is a network problem. I am looking into that now.
Thank you
RightD - Sep 18, 2007 - 8:33 am
I spoke to Xerox, they let me know that the error was network related. I solved this part by making sure that computer name and local host name were the same.
I no longer have the error Client error forbidden. Now the print job just stops.
Any Ideas?
Thanks,
Dan
I no longer have the error Client error forbidden. Now the print job just stops.
Any Ideas?
Thanks,
Dan
Natobasso - Sep 18, 2007 - 10:35 am
As long as you went to Print Center, deleted the printer and re-added it, that's taken care of.
I'd recommend trying to print a pdf. If that one works, you have a postscript ripping issue. If not, your connection is having difficulty still. How is your printer connected? USB? Ethernet?
I'd recommend trying to print a pdf. If that one works, you have a postscript ripping issue. If not, your connection is having difficulty still. How is your printer connected? USB? Ethernet?
RightD - Sep 19, 2007 - 10:48 am
I am going to wait until next week for support from one of my peers. I will update then
Thank you,
Dan
Thank you,
Dan
Natobasso - Sep 19, 2007 - 3:50 pm
Ok.
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