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TICKET ARCHIVE -> printing problem

dlbk - Dec 18, 2006 - 12:53 pm

Hi -

I've been trying to fix a printing issue and having no luck. Hope someone might have a thought.
I've reloaded the printer software (after uninstalling it), as well as a couple updates found online, but still have no printer utility app in my utility folder. Very odd. Printer will spool file I send to print, but then it looks for the printer and can't find it. As there is no printer window, I can't check that. I'm stumped. Not sure if this is an issue with the computer or the printer or the software? I have things Ii wanted to print for Christmas and running out of time - have been trying to find fixes for this the past 2 weeks and decided to post here, though it may be an issue with Epson (brand new, R320)and not the Mac.
Any ideas are welcome!

Thanks,
Deb

gsahli - Dec 18, 2006 - 2:48 pm

Do you mean there is no Printer Setup Utility? Have you searched for that? You won't be able to print until that is fixed. There is a utility for extracting and saving individual files from your install DVD, called pacifist. Get it from www.versiontracker.com.

dlbk - Dec 18, 2006 - 3:55 pm

Hi -

Yes - correct - there is no print setup utility icon even after reloading all software. Never have run across this issue in the past.
Sorry, I lost you on the part about saving files from my DVD?
I'm trying to print files from Photoshop. Files are on my HD.

Thanks,
Deb

gsahli - Dec 18, 2006 - 4:40 pm

You can't complete setup of the printer without Printer Setup Utility - you won't be able to print until you have Printer Setup Utility. The utility "pacifist" is for installing individual files/icons/programs from the install DVD. I meant for you to use that to install just the Printer Setup Utility.

dlbk - Dec 18, 2006 - 4:54 pm

Hi -

Thanks for clarifying.
I installed everything on the CD that came with the printer, which is why I"m confused as to why the PSU seems to have gone missing. It was there when I first installed the software 6 months ago. Since I uninstalled, it has not reappeared.

Deb

gsahli - Dec 18, 2006 - 5:20 pm

The Printer Setup Utility is part of OS X, not the printer software. It can be found on the OS X install DVD.

dlbk - Dec 18, 2006 - 5:37 pm

Ahh - thanks - I didn't realize you had meant the OSX CD. I'm not sure I know where it is after 3 years. Do you suppose I can download it off the Apple site or elsewhere?

Thanks!
Deb

gsahli - Dec 18, 2006 - 7:15 pm

No, sorry, it's only available on your original DVD/CD.

Good luck. I'll be sending you back to the rest of the Techs now.

dlbk - Dec 18, 2006 - 7:18 pm

Oy. I'll have to search for that CD.
Thanks for your help - much appreciated.
Deb

TechSupport - Dec 21, 2006 - 7:20 pm