Ticket Options
Question Details
TICKET ARCHIVE -> Printing Problems with OS 10.4.7/Epson C82 Inkjet Printer
Harvey Young - Jul 28, 2006 - 5:56 pm
I am having great difficulty in printing camera images on a custom size page format, in this case one with postcard dimensions.
My OS is 10.4.7
Here is the procedure I have used:
1: Set paper dimensions and margins (custom) for a postcard sized paper.
2: Chose paper size for same in Page Setup
3: Placed the postcard in the paper feeder, on the RIGHT side, then slid
the guide RIGHT until it touched the left side of the card.
4: Executed the PRINT command.
? - The card is pulled through the printer, but no image is printed.
?- if A4 sized paper is used (with same postcard setting), the image is printed. However the image is printed on the LEFT side (if viewed as it comes toward me) of the paper.
In other words, when I use a poscard, the printer tries to print the image where there is no paper.
I sent an inquiry to Epson Support regarding this matter. The reply I received was as follows:
In OS X, custom paper sizes are a function of the program in use and the operating system. Some applications allow the creation of custom sizes; some do not. The printer driver does not provide a place to create new sizes, thus we cannot guide you on custom paper size operations in OS X, or guarantee the placement of output on a custom-created page. In OS 9, Epson had control of the custom paper sizes and worked fine. In OS X, Apple has taken the custom paper size function away from the printer manufacturers and incorporated into their OS and it either works or doesn’t and there is nothing that Epson can do about it.
If you are having any further difficulties with custom paper sizes, you can try another application but if that still fails, you can call Apple since custom paper sizes in OS X are part of the OS and not the printer driver.
You can try a third-party printer driver like Gimp Print and see what you get but Epson America doesn’t support or guarantee the results of third-party drivers.
Can anyone advise me as to how to resolve this issue?
My OS is 10.4.7
Here is the procedure I have used:
1: Set paper dimensions and margins (custom) for a postcard sized paper.
2: Chose paper size for same in Page Setup
3: Placed the postcard in the paper feeder, on the RIGHT side, then slid
the guide RIGHT until it touched the left side of the card.
4: Executed the PRINT command.
? - The card is pulled through the printer, but no image is printed.
?- if A4 sized paper is used (with same postcard setting), the image is printed. However the image is printed on the LEFT side (if viewed as it comes toward me) of the paper.
In other words, when I use a poscard, the printer tries to print the image where there is no paper.
I sent an inquiry to Epson Support regarding this matter. The reply I received was as follows:
In OS X, custom paper sizes are a function of the program in use and the operating system. Some applications allow the creation of custom sizes; some do not. The printer driver does not provide a place to create new sizes, thus we cannot guide you on custom paper size operations in OS X, or guarantee the placement of output on a custom-created page. In OS 9, Epson had control of the custom paper sizes and worked fine. In OS X, Apple has taken the custom paper size function away from the printer manufacturers and incorporated into their OS and it either works or doesn’t and there is nothing that Epson can do about it.
If you are having any further difficulties with custom paper sizes, you can try another application but if that still fails, you can call Apple since custom paper sizes in OS X are part of the OS and not the printer driver.
You can try a third-party printer driver like Gimp Print and see what you get but Epson America doesn’t support or guarantee the results of third-party drivers.
Can anyone advise me as to how to resolve this issue?
DeltaMac - Jul 28, 2006 - 9:33 pm
You are close to the solution.
You have discovered that the printer (and its driver) is dumb, and relies on the software (your app) that you are using to determine paper size and orientation of the final print.
What is the application that you are using to print pictures?
You should see in your printer setup, that you have a possible choice already for postcard (as most printers do.) Just choose that, instead of using a customized paper size.
If that doesn't work for your particular print job, then you have to experiment with different settings until you get the output (and the position on the paper) that you desire.
I think you will find that a custom print paper size will always be a 'cut-and-try' approach that will require some adjustment, either in your margin settings, the page setup, or even a change in how the paper is actually fed through the printer (my HP printer has a special slot for 4x6 photos
As Epson states, your application determines the final output, and not the printer software by itself.
- Dale
You have discovered that the printer (and its driver) is dumb, and relies on the software (your app) that you are using to determine paper size and orientation of the final print.
What is the application that you are using to print pictures?
You should see in your printer setup, that you have a possible choice already for postcard (as most printers do.) Just choose that, instead of using a customized paper size.
If that doesn't work for your particular print job, then you have to experiment with different settings until you get the output (and the position on the paper) that you desire.
I think you will find that a custom print paper size will always be a 'cut-and-try' approach that will require some adjustment, either in your margin settings, the page setup, or even a change in how the paper is actually fed through the printer (my HP printer has a special slot for 4x6 photos
As Epson states, your application determines the final output, and not the printer software by itself.
- Dale
Harvey Young - Jul 28, 2006 - 11:55 pm
Hello Dale -
The reason for my choosing a custom paper size is because my Epson Printer is from the US, but I am living in Japan, and the dimensions of postcards here are a little different from US standard postcard dimensions.
I have tried to print using the Preview, iPhoto, and Photoshop 6 applications, all with the same result.
I think I could print fine postcard sized images IF I could somehow get the paper to feed from the LEFT side of the printer (as I face the front) instead of putting it into the FAR RIGHT side of the paper feeder, which is the usual procedure. There appears to be no way for me to do that.
The reason for my choosing a custom paper size is because my Epson Printer is from the US, but I am living in Japan, and the dimensions of postcards here are a little different from US standard postcard dimensions.
I have tried to print using the Preview, iPhoto, and Photoshop 6 applications, all with the same result.
I think I could print fine postcard sized images IF I could somehow get the paper to feed from the LEFT side of the printer (as I face the front) instead of putting it into the FAR RIGHT side of the paper feeder, which is the usual procedure. There appears to be no way for me to do that.
DeltaMac - Jul 29, 2006 - 7:53 am
So, I guess you have tried all these possibilities.
Turn the card on its side and print sideways (landscape instead of portrait)
Tape the card to a sheet of paper in the location that the printer WANTS to use, and test print until it prints in the right position.
Use US postcards, instead of the J-postcards.
My HP printer has about 6 different specific Japanese paper settings (What is a hagaki card? or ofuku hagaki? the others seem to be envelopes)
Have you tried installing the Japanese C82 driver? or reinstalling the US driver? (download from Epson web site for both of these)
A C82 is now a low-end printer (now the C88). why not just replace with a Japanese model, and be done with your situation. Your C82, about 3-4 years old, tends to be at the end of its life, and pro-active replacing might be a good choice, and might solve your problem.
I know, some of these are not necessarily workable, but just a reminder that there's LOT'S of ways to get what you want. You just have to discover what WILL work. One or more of the above will work. You might even try an Apple retailer (if you are reasonably close), who might have a quick fix for you.
Let me know how it goes...
- Dale
Turn the card on its side and print sideways (landscape instead of portrait)
Tape the card to a sheet of paper in the location that the printer WANTS to use, and test print until it prints in the right position.
Use US postcards, instead of the J-postcards.
My HP printer has about 6 different specific Japanese paper settings (What is a hagaki card? or ofuku hagaki? the others seem to be envelopes)
Have you tried installing the Japanese C82 driver? or reinstalling the US driver? (download from Epson web site for both of these)
A C82 is now a low-end printer (now the C88). why not just replace with a Japanese model, and be done with your situation. Your C82, about 3-4 years old, tends to be at the end of its life, and pro-active replacing might be a good choice, and might solve your problem.
I know, some of these are not necessarily workable, but just a reminder that there's LOT'S of ways to get what you want. You just have to discover what WILL work. One or more of the above will work. You might even try an Apple retailer (if you are reasonably close), who might have a quick fix for you.
Let me know how it goes...
- Dale
Harvey Young - Jul 31, 2006 - 8:00 am
Dale:
My C82 works fairly well as long as I don't ask it to print J-postcards, so I'm not about to get rid of it in the near future.
Your suggestion about a Japanese C82 driver is intriguing. Do you think it can be tried without risk of doing damage to a C82 made for use in N.America?
By the way, HAGAKI means postcard...in the case you are referring to, it probably means a single postcard, which can not be reused after it goes to its recipient. OFUKU HAGAKI on the other hand, means two postcards which are joined together. The recipient pulls away one card, and uses the remaining one to send back to the original sender. In other words, the second card is used for replying purposes.
My C82 works fairly well as long as I don't ask it to print J-postcards, so I'm not about to get rid of it in the near future.
Your suggestion about a Japanese C82 driver is intriguing. Do you think it can be tried without risk of doing damage to a C82 made for use in N.America?
By the way, HAGAKI means postcard...in the case you are referring to, it probably means a single postcard, which can not be reused after it goes to its recipient. OFUKU HAGAKI on the other hand, means two postcards which are joined together. The recipient pulls away one card, and uses the remaining one to send back to the original sender. In other words, the second card is used for replying purposes.
DeltaMac - Jul 31, 2006 - 8:53 am
Thanks for the info about the Japanese postcards. Not something I use, but I knew of those choices in the HP driver.
The Japanese C82 driver should have no mechanical affect on the printer. It is possible that there is some difference in the printer's electronics, and then the driver would simply not work. I think it's worth a try if you get the proper paper choices that you need... If the printer goes 'wacky', you can just reinstall the US drivers.
- Dale
The Japanese C82 driver should have no mechanical affect on the printer. It is possible that there is some difference in the printer's electronics, and then the driver would simply not work. I think it's worth a try if you get the proper paper choices that you need... If the printer goes 'wacky', you can just reinstall the US drivers.
- Dale
Harvey Young - Aug 1, 2006 - 3:40 pm
- Dale, I need a little more time before I can return to this matter.
Harvey
Harvey
IF THIS IS YOUR QUESTION AND YOU WISH TO RESPOND, LOGIN HERE FIRST.
