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TICKET ARCHIVE -> Programs Do Not Launch On 10.4.2
jsnyder12 - Oct 3, 2005 - 2:39 pm
Neither Adobe Reader 9, nor the Microsoft Media Viewer work on 10.4.2 on an Imac g5. Any suggestions?
bobw - Oct 3, 2005 - 3:08 pm
Hi Joel
The latest Acrobat Reader for Mac is version 7.0.
Microsoft Media Viewer is a PC program.
Do you mean Windows Media Player?
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Bobw - Macosx.com Tech Support
The latest Acrobat Reader for Mac is version 7.0.
Microsoft Media Viewer is a PC program.
Do you mean Windows Media Player?
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Bobw - Macosx.com Tech Support
jsnyder12 - Oct 3, 2005 - 3:44 pm
Sorry, Bob, I meant Adobe Reader 7.0 and the Windows Media Player.
Thanks.
Incidentally, I have the same problems with these programs with 10.4.2 on my Power Book g4
Joel
Thanks.
Incidentally, I have the same problems with these programs with 10.4.2 on my Power Book g4
Joel
bobw - Oct 3, 2005 - 3:51 pm
Joel
Trash the Acrobat reader plist file in user>library>preferences
also in that same folder, the Windows media Player files. there usually are two of those.
Then open Disk Utility in your Utility folder and Repair Permissions.
Try Reader and WMP after that.
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Bobw - Macosx.com Tech Support
Trash the Acrobat reader plist file in user>library>preferences
also in that same folder, the Windows media Player files. there usually are two of those.
Then open Disk Utility in your Utility folder and Repair Permissions.
Try Reader and WMP after that.
--------
Bobw - Macosx.com Tech Support
jsnyder12 - Oct 3, 2005 - 8:27 pm
Bob,
I followed your instructions about yanking the plist files and then corrected permissions. When I attempted to install Reader, I received the following message: "Adobe Reader Could Not Install Correctly. Adobe Reader was unable to install and must quit."
WMP, however, works. Many thanks for the tips. If you have any ideas about Reader, please do let me know.
Joel
I followed your instructions about yanking the plist files and then corrected permissions. When I attempted to install Reader, I received the following message: "Adobe Reader Could Not Install Correctly. Adobe Reader was unable to install and must quit."
WMP, however, works. Many thanks for the tips. If you have any ideas about Reader, please do let me know.
Joel
bobw - Oct 4, 2005 - 8:16 am
Joel
Check and see if you have the following folders;
The operating system is missing one or more of the following folders:
Users/Shared
Library/Printers
Library/Application Support
Library/Internet Plug-Ins
If you don't have all of these folders, creat them and then try using Reader.
The first folder requires root access to create. The others require admin access.
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Bobw - Macosx.com Tech Support
Check and see if you have the following folders;
The operating system is missing one or more of the following folders:
Users/Shared
Library/Printers
Library/Application Support
Library/Internet Plug-Ins
If you don't have all of these folders, creat them and then try using Reader.
The first folder requires root access to create. The others require admin access.
--------
Bobw - Macosx.com Tech Support
jsnyder12 - Oct 4, 2005 - 10:16 am
Bob,
This worked perfectly.
There are three folders carrying the name "Library"; Users, System, and a third one. The User's Library had all the folders you wanted me to add, but the Library in System didn't. So that is where I put the missing folders. It worked.
Many, many thanks.
Joel
This worked perfectly.
There are three folders carrying the name "Library"; Users, System, and a third one. The User's Library had all the folders you wanted me to add, but the Library in System didn't. So that is where I put the missing folders. It worked.
Many, many thanks.
Joel
bobw - Oct 4, 2005 - 10:20 am
Joel
glad i could help.
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bobw - macosx.com tech support
glad i could help.
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bobw - macosx.com tech support
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