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TICKET ARCHIVE -> Quicktime 7.4

moore78ad - Jan 24, 2008 - 11:54 pm

Alright, you've probably been bombarded with this already and are sick of hearing about it. I've tried many message boards, deleting, reinstalling, going back to 7.3 (but cannot install it because the 7.4 version is still on my system). Here is my beef. I paid for the codec to play mpegs. 7.4 does not. I think Apple should fix this and we (all users) should not have to do so much work to get the thing to work.

Warm regards,
Adam

earthsaver - Jan 25, 2008 - 6:45 am

MacFixIt posted these instructions yesterday.

- Ben

tubajensen - Jan 25, 2008 - 7:14 am

Have you tried to download QuickTime 7.3.1 and then install it using Pacifist:

http://www.charlessoft.com/Pacifist.dmg

If you want to be sure to overwrite all the files used by QuickTime you could install using Pacifist. There is a interesting discussion on the subject here:

http://discussions.apple.com/thread....42677&tstart=0

Go down to the third posting by the user Klaus1 in the tread.

Allan

moore78ad - Jan 27, 2008 - 2:04 pm

Very disappointing. IF Mac is great, Mac is wonderful, why can't we just delete the QT application and start fresh??? Reverting to a previous version of the Mac OS X is unacceptable in my opinion. Apple should give us a program to uninstall THEIR problematic software, thus allowing us to revert to a previous version.

FYI, I have tried Pacifist. No luck.

tubajensen - Jan 27, 2008 - 3:26 pm

Could you explain in some detail what you did with Pacifist to install QuickTime 7.3.1?

Allan

moore78ad - Jan 28, 2008 - 10:22 pm

There was a whole lot of file writing, as I would expect with an install. But when I checked the QT version, no change. And I tried restarting, but still I had QT 7.4 not 7.3(.1 I think).

tubajensen - Jan 29, 2008 - 4:32 pm

Sorry, I could't help you. Let me reopen your ticket for another tech to view.

Allan

TechSupport - Feb 1, 2008 - 4:40 pm

We apologize for not being able to resolve the issue you asked of us. It is the absolute worst case scenario for us to do this. In our review of why this happens, it generally is related to either the particular issue being addressed or frequently, incomplete or incorrect information provided. We hope by moving your request to the public forums that you will be able to get a solution without leaving you empty handed.

Your ticket has been closed with our support team. Your request has just been posted to Mac OS X System & Mac Software and is available for your viewing at:

http://macosx.com/forums/showthread.php?t=298150

Again, thank you for using Macosx.com. We hope you will consider using us again in the future.