Ticket Options

Question Profile

Question Details

TICKET ARCHIVE -> Quicktime 7 will not Uninstall

blooskittles - Mar 11, 2007 - 4:04 pm

I am using an imac, with mac os x 10.3.9

Until recently I have been using Quicktime 6.5.2 with no problems.

I tried to update the program by installing Quicktime 7. The program never opened, so i have not been able to use QT 7.

I recently tried to install QT 6.5.2 again, but the Installer would not do it - it said the i have more recent versions of QT on my computer,

So I deleted QT 7, and tried reinstalling QT6.5.2. It still said that i have got more recent versions on my mac.

Then I tried the 6.5.2 reinstaller, which was meant to uninstall QT7 and reinstall QT 6.5.2

This time it said that I didn't have the appropriate version of QT to complete the installation.

Bascially, Installtion programs say I have QT 7, and Reinstall programs say I don't have QT 7.

How can i get out of this catch 22 situation.

NB, i am not 100% sure, but I believe that i copied the program QT 7 straight from one mac to another - and then tried opening it. could this be where the problem lies?

sincerely,

Tarik

ishan - Mar 11, 2007 - 5:51 pm

Go to your Library folder (not in the Users folders but in the main hard drive directory. You'll find a Receipts folder in there; the receipts in that folder tells your system what you've already installed. Remove the receipts for Quicktime packages. Then download the Quicktime 7 installer from Apple's downloads site and run it. It will install Quicktime 7 and also the latest iTunes (you can always check if its the latest version of iTunes by a "Get info" or command-I). I think that should fix your problem. I'm assuming you're not using Quicktime 7 Pro which is a paid upgrade.

Hope that helps and please let us know what happens. Thanks.